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“quality hotel” 5 of 5 stars
Review of Hilton Nashville Downtown

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Hilton Nashville Downtown
4.0 of 5 Hotel   |   121 4th Ave S, Nashville, TN 37201   |  
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Ranked #9 of 151 Hotels in Nashville
Certificate of Excellence 2014
nashville, United States
1 review
1 helpful vote 1 helpful vote
“quality hotel”
5 of 5 stars Reviewed 3 days ago NEW

the best I totally enjoy the location the emplouees the hotel offers anything you would need or desire. I only wish I had more opportunity to stay there. would it be possible to obtain reservations months early when a major event is coming to town sometimes it can be difficult your staff is the best I have ever seen. it is a definite experience at the Hilton and downtown Nashville can not say much more about my stay other than I can not wait until I return for another visit

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    82
    20
    7
    4
    1
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Phoenix, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

What a wonderful, beautiful facility with a friendly and accommodating staff. Felt like a valued customer. The rooms were impeccably clean and well furnished. Thoroughly enjoyed every aspect of this hotel.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London UK
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is in the best location for Broadway including Johnny Cash museum and Country Music hall of fame.
Suites are of an excellent quality with very comfortable beds and a great breakfast buffet available.

Room Tip: Best views from 9th floor but can be noisy but ok if you wear earplugs at nigt
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  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I recently stayed at the Hilton Nashville Downtown. We were at a dance competition and had many students with us. Saturday evening a group of us moms and girls decided to go out for dinner. After a LONG day of competing we were in desperate need for food, however accommodating 16 people was out of the question at every restaurant we went to. We chose then to go back to the hotel. The restaurant was booked and had no room for us. At this point we didn't know what else to do but sit in the lobby and order a pizza. This is when Harold Santiago the Food and Beverage Supervisor approached us and asked if he could help us out. He did MORE than help us, he ordered the pizzas FOR us and gave us complimentary bottled waters. He also found a nice table for us to sit and eat comfortably. If it wasn't for him we would have been eating pizza in our rooms and would have been crowded and uncomfortable. Thank you Harold who made this Dance Team's life easier and happier!

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Hilton Nashville Downtown, responded to this review, 4 days ago
Dear Margie M, thank you for recognizing Harold S. for his assistance in making your evening more comfortable, easier and happy! We are very proud to have Harold in our management team and we will share your comments with him.

We hope you and the dance team will return soon.

Sincerely,

Melanie
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Atlanta, Georgia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I travel monthly and am used to higher end hotels. This Hilton was fabulous. The staff and concierge were great. The valet's were very helpful. The room was amazing! It was very modern. The breakfast in the lounge (Diamond members) was delicious. Best of all- the location! We walked to Broadway and it was very close and safe. I will stay here for all future visits to Nashville. I could not find anything negative about this Hilton.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Hilton Nashville Downtown, responded to this review, 4 days ago
Dear Andi H., thank you for choosing the Hilton Nashville Downtown and we are pleased that you found our location and accommodations amazing. We appreciate your feedback regarding our team members and will share your comments with them. We hope to welcome you back soon to enjoy all the great Nashville entertainment - with steps of the Hilton Nashville Downtown.

Best regards,


Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring, Texas
Top Contributor
76 reviews 76 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is right in the center of everything you want to do downtown. Right across from the Bridgestone Area, Music City Center and two blocks from Broadway - the main street with all of the bars/country music. A great location. We had one issue with regards to room 412 - it smelt like a cat either died or a cat pee'd in the room. We spoke to the front desk - they deodorized the room - but do not stay in that room! Unless they replace that carpet!! Other then that issue - the lobby is very nice and the staff is very attentive.

Room Tip: Stay away from room 412 - it stinks.
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Hilton Nashville Downtown, responded to this review, 4 days ago
Dear Jackie P., thank you for you feedback and we are pleased that you enjoyed our lobby and found our location to be convenient to the entertainment and restaurants. Our apologies that your room did not meet the expectations you expect and deserve. Your comments will be served with leadership and the issue will be addressed.

We hope you will return so we can provide the quality experience you deserve.

Sincerely,


Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union, Kentucky
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The location in downtown was walking distance to anything you would want to do. The hotel lobby,bar,restaurant and rooms all gave you the feeling this hotel had just opened. All staff that I dealt with went out of their way to be friendly. I would challenge any one to find a better breakfast bar. The food fresh and tasty great selections and most important the area was kept very clean. When I wanted my car they were extremely busy(last day of sec tournament) but i got my car in a timely fashion and the valet was very nice helpful . This is a great place to stay!

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Hilton Nashville Downtown, responded to this review, 5 days ago
Dear currybill, thank you for choosing the Hilton Nashville Downtown for your recent stay during the SEC tournament. I will pass your comments along to our staff, especially MarketStreet breakfast team and our valet team. We hope you will have the opportunity to stay with us again.

Sincerely,


Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nashville Downtown

Address: 121 4th Ave S, Nashville, TN 37201
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Nashville
#4 Luxury Hotel in Nashville
#6 Romantic Hotel in Nashville
#7 Family Hotel in Nashville
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hilton Nashville Downtown 4*
Number of rooms: 330
Official Description (provided by the hotel):
Hilton Nashville Downtown, a AAA Four Diamond hotel nestled in the heart of Music City emerges from a multi-million dollar re-invention. The only all-suites full service luxury hotel in downtown Nashville unveils chic and modern upgrades to all 330 suites, fitness center, grand ballroom, meeting rooms, atrium lobby and introduces a landmark executive lounge. Find yourself within steps of the Music City Center, Country Music Hall of Fame, Bridgestone Arena and the world famous entertainment district. ... more   less 
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Also Known As:
Hilton Nashville Downtown Hotel Nashville
Downtown Nashville Hilton
Nashville Hilton

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