We are a couple from Middle Tennessee, and stay here whenever we attend a concert next door, at The Bridgestone Arena. Be HHonor members this property racks up good reward points at $750 for two nights. Location can't be beat. Steps away from arena, downtown bars, convention center, etc. we love spending the weekend here. Restaurants on site. However, these last 2 times we've had to take interior rooms. Having a nice view of downtown is pretty important to us. I know things can't be helped sometimes, but twice in a row is a bummer. The place is kinda stating to show some age. Torn couch cushions, stained chairs,stained spots on carpet etc. not exactly what I'd expect at the cost per night. Everything is clean, comfortable, and safe. We will stay here again, many times I'm sure. Just wish it was a little more for the money. No hard feelings though, whatsoever.
Room Tip: I have no idea what you have to do to get a outside room???
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 25, 2013
Thanks for your review Bustedknuckles. I’m sorry that you have received an interior view room two times in a row now. Since I do not know your name you should make a note on your HHonors profile that you do not want interior view and please tell our reservation agents at the time you make your reservation. In fact since it looks like you enjoy the hotel and come here often I would be happy to assist you in your next reservation. Please feel free to email me a ray.waters@hilton.com
By the way we are in the planning /buying stage for a complete renovation that will be coming later this year. We appreciate your loyalty and your comments if I can ever do anything to make your stay more pleasurable please let me know.
Thanks Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.