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Hilton Nashville Downtown: Traveler Reviews

4.0 of 5
121 4th Ave S, Nashville, TN 37201
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Hilton Nashville Downtown
Ranked #19 of 144 hotels in Nashville
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470 reviews from our community

Traveler rating
    188
    168
    69
    30
    15
See reviews for
Families
64
 
Couples
112
 
Solo
26
 
Business
127
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rockford, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great location and pleasant stay.”
4 of 5 stars Reviewed December 8, 2012

The hotel offered a great location to the downtown area of restaurants and bars. The breakfast was very nice in the morning, but about $18 per person. My only warning is that you may need to consider a room away from the main street, as the bars and music go late into the night and you can hear the music and banter extremely well. Overall, I would stay here again with no hesitations.

Room Tip: Tip noted above...you will be awake with the late night bar patrons if you choose a room on the main...
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mattinmu about Hilton Nashville Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
1 review
1 helpful vote 1 helpful vote
“Service above and beyond expectations”
5 of 5 stars Reviewed December 4, 2012

I work for a different hotel, and am constantly shipping packages around the country for my managers and the various trade-shows/events they attend. These packages are essential to the success of their trade-show and directly affect the amount of business they can secure while on the road (ie: their bonus).

A Manager was staying at the Hilton Nashville Downtown last night, and her package was to arrive yesterday. It didn't. Then it was to arrive this morning, but didn't. She couldn't wait any longer as the trade-show was to begin at noon. I received a frantic call from her, desperately looking for a solution. I called the operator and asked if there was a courier service, or any way to re-route the package and bill our company for the extra shipping cost. I was put into contact with Terry, in the security department.

I explained the situation to him... AND HE HANDLED IT!!

I mean he gave me a cell phone number, contacted my manager at the trade show, notified me the moment the package arrived at the hotel (actually called me when he was already in the car driving 30 minutes away to deliver it !!!!!!), met her in the lobby, and he did it all for free. Never once acknowledged my attempts to compensate his effort. He was polite, charming and professional. To work in the hospitality field, and be WOWED like this is not easy. The service was above and beyond what I could have ever imagined. Thank you Terry, you saved my A** and were the reason the trade-show was a success!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sam H about Hilton Nashville Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Not so great place to stay in Nashville”
2 of 5 stars Reviewed December 4, 2012

The hotel was fair- the room we stayed in had not been properly cleaned. They did send someone up to fix the room after we complained. I was warned that the hotel was not great and I should have listened to the advice. I would not stay here again.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Opinioned_traveler about Hilton Nashville Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwvw415, General Manager at Hilton Nashville Downtown, responded to this review
December 7, 2012
Thank you for your feedback regarding your recent stay at the Hilton Nashville Downtown. I am disappointed to hear that you were not satisfied with the cleanliness of your room. I assure you that we take great measures to insure that our rooms are spotless for our guests. In fact, we were recently recognized by Hilton Corporate for our consecutive stellar inspection scores. We also consistently receive high marks on guest surveys regarding the cleanliness of our rooms. I am not sure what your specific issues were but would welcome an opportunity to hear what they were so I can address them with my staff. Thank you again for sharing your thoughts.

Ray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Clean and friendly”
5 of 5 stars Reviewed December 3, 2012

We love staying at the Hilton in Nashville TN. It is within walking distance of the tourist area Broadway where all the honky tonks and live music plays in every bar. The sports bar is also very good to watch games in and have some decent food.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask paintryder about Hilton Nashville Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, MO
Top Contributor
100 reviews 100 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
“Perfect location!”
5 of 5 stars Reviewed November 26, 2012 via mobile

Whether you are in Nashville for a hockey game, a football game, or just to visit the honkey tonks, this is the perfect location! We have stays in a queen room with a view of the Country Music Hall of Fame and once in an indoor king suite and both are nice. Reminds me of an Embassy Suites. Again, you are paying for location!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Januarybride01 for Nashville
Ask Januarybride01 about Hilton Nashville Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Nashville Downtown

Also Known As:
Hilton Nashville Downtown Hotel
Hilton Nashville Downtown Hotel Nashville
Hilton Hotel Nashville
Hilton Nashville
Downtown Nashville Hilton
Nashville Hilton
Address: 121 4th Ave S, Nashville, TN 37201
Phone Number:
Region: United States > Tennessee > Nashville
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotels in Nashville
#18 Business Hotels in Nashville
#19 Family Hotels in Nashville
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
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