I work for a different hotel, and am constantly shipping packages around the country for my managers and the various trade-shows/events they attend. These packages are essential to the success of their trade-show and directly affect the amount of business they can secure while on the road (ie: their bonus).
A Manager was staying at the Hilton Nashville Downtown last night, and her package was to arrive yesterday. It didn't. Then it was to arrive this morning, but didn't. She couldn't wait any longer as the trade-show was to begin at noon. I received a frantic call from her, desperately looking for a solution. I called the operator and asked if there was a courier service, or any way to re-route the package and bill our company for the extra shipping cost. I was put into contact with Terry, in the security department.
I explained the situation to him... AND HE HANDLED IT!!
I mean he gave me a cell phone number, contacted my manager at the trade show, notified me the moment the package arrived at the hotel (actually called me when he was already in the car driving 30 minutes away to deliver it !!!!!!), met her in the lobby, and he did it all for free. Never once acknowledged my attempts to compensate his effort. He was polite, charming and professional. To work in the hospitality field, and be WOWED like this is not easy. The service was above and beyond what I could have ever imagined. Thank you Terry, you saved my A** and were the reason the trade-show was a success!
- Also Known As:
- Hilton Nashville Downtown Hotel Nashville
- Hilton Nashville Downtown Hotel
- Hilton Hotel Nashville
- Hilton Nashville
- Downtown Nashville Hilton
- Nashville Hilton
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