I decided to surprise my family with tickets to the football game this past weekend and instead of driving 3 hours home, figured we would stay the night. I was pleased to see that there was a Hilton close to the stadium. We've stayed at the Hilton in Buckhead & Chicago and have always had an excellent experience. But then we came to Nashville.
Some things that we take for granted, like a docking station for an Iphone...there wasn't one. I called downstairs to the front desk and was told that this was not something they have at the hotel but what a good idea it would be.
Next I asked about a hotel car - guess what, none of those either. Don't get me wrong I don't mind driving, or walking, but with all of the construction in the area, it would make it easier on the guests if there was a car that could help us manuever around through the city.
Lastly, we were traveling with our children. We asked for pillows to go on the pull-out couch since it only came with one and it took us asking the bellhop that carried up our bags, another attendant that was at the ice machine, calling downstairs twice and finally going downstairs to ask in person - all in all about 4 hours. We were not happy -
So overall - if you want a mediocre stay at a subpar hotel and be able to say you stayed at the Hilton, then stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 19, 2012
Thank you for sharing your challenges with your stay at the Hilton Nashville Downtown. All of our guest rooms are fitted with Hilton specified radio/alarm clocks, which do have Ipod / Iphone connectivity. Due to our downtown location, we do not provide personal car service for our guests. There are numerous food/entertainment/shopping establishments within walking distance, so there has never been a demand for car service. I apologize that it took so long for you to receive extra pillows. I am not sure what led to this breakdown in communication but I assure you this is not indicative of the service we strive to provide our guests. I will address this with my staff. Thank you again for taking the time to share your thoughts with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.