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“Extremely positive experience” 5 of 5 stars
Review of Hutton Hotel

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Hutton Hotel
4.5 of 5 Hotel   |   1808 West End, Nashville, TN 37203   |  
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Ranked #12 of 149 Hotels in Nashville
Chicago, IL
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Extremely positive experience”
5 of 5 stars Reviewed April 7, 2009

We stayed at the Hutton Hotel in April of 2009, while on a visit to Vanderbilt University. We booked the hotel on a whim, wanting to try a new, independent property on our first trip to Nashville. The result was wonderful. The Hutton is a brand new, beautiful, state of the art facility conveniently located near Vanderbilt, the shops and resteraunts of the West End and within a quick drive or nice long walk of Downtown. The design of the hotel, both the lobby and the rooms, is refreshingly modern with gorgeous attention to detail. The rooms are large, the beds extremely comfortable and the bathrooms attractive and well designed. The hotel is bringing back the "homey" features that have been forgotten in the major chain hotels, including newspapers daily and chocolate on the pillows each afternoon. The rain shower and glass sink, along with the large plasma TV (with movie channels) makes this property feel 5 star. The staff, each and every one of them, genuinely make you feel welcome, and they show that they are truely happy that you're there. The front desk staffers, the concierge and the doormen were eager to help us get a feel for Nashville, suggest resteraunts and give directions. Any of the "kinks" mentioned in the other reviews seem to have been completely worked out by this point, and the hotel is ready and willing to impress. The hotel has a very hip, modern feel to it that's both cozy and inviting. We've stayed at a lot of hotels in a lot of cities over the years, and the Hutton easily ranks near the top of my list. For any trip to Nashville, whether pleasure or business (FREE wifi in every room and the lobby, great connection), the Hutton will fit any need. This hotel has a bright future, and whenever we return to Nashville, we'll stay at the Hutton.

Stayed April 2009, traveled with family
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1,075 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 6, 2009

I have stayed in many hotels and this one is by far been the best. The hotel was extremely clean, the view was beautiful, the amenities were beyond expectations, and the staff was very accommodating and friendly. We even had a personal driver throughout our stay. Everyone must go to the 1808 restaurant while visiting. The only small problem we faced was the air conditioner never got cold enough for us.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cincinnati, Ohio
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 25, 2009

Got a good rate through online vendor, but rack rates not bad, given location, quality of accommodations, etc. We enjoyed our stay, liked the room and modern decor, and loved the extra details like the snacks and lemonade in the lobby. Location was also ideal, close to Vandy, downtown, Hillsboro, West End, Belle Meade, etc. Our only real complaint was the service. Actually, they were trying very hard, so it wasn't lack of effort. Frankly, the effort was almost intrusive. Hard to believe, I know, but we were actually annoyed when we received a second (!) nightly call from the concierge to see if we needed anything... precisely at the moment we had chosen to lie down for a quick pre-dinner snooze, which I think is pretty typical vacation protocol. I had one tiny bag and practically had to fight the doorman to carry it for myself. They also offered a shuttle for us to the symphony the night we arrived, but the shuttle was nowhere to be found when we actually needed it, and we were almost late by the time we got a taxi. The restaurant (1808 Grille) was very good, though they were still all obviously new at their gigs. Would definitely stay there again, especially if planning a visit to Vanderbilt or surroundings, and for a good rate. Parking was $20/night.

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2009

My fiance and I recently spent a weekend at the Hutton for a quick getaway to Nashville. While the hotel certainly has potential, it has a long way to go and it is certainly not worth the money it is charging at this point in time. Overall, the hotel is designed well and as has a cool atmosphere, but that can't make up for promised amenities that aren't ready or don't work. We would be willing to give the Hutton another try someday, but not for several months. It definitely needs time to get all the kinks worked out. Unfortunately, given the lack of disclosure on the hotel's website, it will be hard to know when it is really up and running at 100%. Based upon the current content of its website, one would think (as we did) that it has been fully operational for over a month now. There is no mention of the "soft opening" that we heard referenced numerous times during our stay. That information would have been nice to know before paying the Hutton's high prices.

Pros:

--Rooms are clean and comfortable with a nice modern design
--Staff is very friendly and eager to please (but see cons below)
--Courtesy car that will drop you off and pick you up from several downtown locations (but not the airport or Opry area)
--Bar at 1808 is cool and staffed by great, knowledgeable bartenders
--Nightly turn-down service includes local specialty candies
--large workout room (although its on a floor that is still under construction)

Cons:

--Expensive for the services it is offering currently
--Still under construction, which means: (a) construction noise early in the morning, (b) construction smells, such as fresh paint, (c) construction debris in stairwells and other random places; (d) some floors completely unfinished yet still accessible by elevator, which seems dangerous, especially if you have kids
--Espresso machines on each floor is a great touch, too bad some floors don't have them and they are already broken on other floors
--large plasma screen TV's also a great touch, too bad they don't have cable and only 10 channels are currently available
--New plumbing and A/C in rooms have a lot of issues that need to be fixed. Our cool transparent sink leaked the entire weekend. Our modern toilet was nearly overflowing when we arrived in our room. The A/C system constantly turned on and off, which was very distracting.
--Room service menu is very limited and the late night options are not items that most people would want to order after midnight.
--At least some of the views are terrible. Immediately next to the Hutton is an old, dilapidated motel called the West End Lodge. It looks to be in the process of being torn down, but it has a ways to go. Farther down the road, is the huge empty lot where the Intercontinental is being built. Unfortunately, there is not much construction going on there and the lot looks like a large, fenced-in wasteland. Our room looked directly upon these eyesores. It was so bad that we kept the curtains closed the entire weekend.
--The staff, while very nice and friendly, don't necessarily provide good service. When we arrived at Friday afternoon at 3:15 p.m., no rooms were ready. We were one of at least 7-8 groups that were waiting to check in. One man had been waiting since 2:30 p.m. We were told that housekeeping was running behind, but it appeared that housekeeping really had just started cleaning rooms. The women at the front desk were very nice, and offered everyone one free drink at the bar, but they could provide no accurate information about when our rooms would be ready. Thus, we (and the ever growing number of groups waiting to check in) spent close to an hour and a half in the bar waiting. Had we been given any kind of accurate estimate, we could have left the hotel and explored the area. In addition, the concierge desk was frequently empty because the concierge also doubles as the driver of the hotel shuttle. Thus, when we called several times over the course of 30 minutes to make dinner reservations, nobody answered.

All in all, we were very disappointed in the Hutton. While we recognize its long-term potential, it is just not ready yet, and it is certainly not worth the standard rates offered on its website. If you can get a good deal, it might be worth trying, but call first and get the truth about the status of its "soft opening" because its website is very misleading.

  • Stayed March 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPANashville, General Manager at Hutton Hotel, responded to this review, March 25, 2009
Dear Chicago Steaklover,

Thank you for taking the time to write the review and I am disappointed that your stay was anything but perfect. While we are still opening additional rooms it in no way should impact your experiece. Our team while new to Hutton bring a wealth of experience to the property and have addressed each of your concerns. The Fitness Center and floor it is located on are now 100% complete. Our Chief Engineer has ironed out any kinks in the AC units and Hot Water system.

I believe you will find we are reaching our potential and look forward to having you back on your next trip to Nashville.

Warm Regards,
Steven Andre
General Manager
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Brooklyn, NY
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2009

My wife and I stayed here Valentine's Day weekend--their first full weekend open--and found a hotel with terrific potential that is not ready for its close-up yet. That is to say, while there is much to admire about the Hutton, they are still working out too many kinks for a hotel that appears to takes service so seriously.

First, the positives. Our room, like the entire hotel, was stylish and comfortable. The bed was plush, with a soft, padded headboard (great for sitting against to read or to watch the very large flatscreen TV). And as the previous reviewer mentioned, the large glass-bowl sink in the bathroom is a cool touch, as is the nearly-but-not-completely opaque glass wall shared by the back of the shower and one wall of the bedroom. The staff could hardly have been more eager to please, from the bellmen in front to the front desk staff to the on-site engineer (more on this below). And the 1808, the Hutton's upscale restaurant (with a bar), is superb--elegant and thoughtful. We ate dinner there on Valentine's Day, and were truly impressed.

On the negative side, however, were a whole host of problems that one would expect would have been worked out prior to opening (even to opening the first two floors, as they had done when we were there). First, our shower had no cold water at all when we arrived--this appeared to have been an issue in many rooms, as we kept hearing the staff and other guests talking about trying to fix it (which, at least in our room, they did within a matter of hours). Second, our room's thermostat didn't work properly--the room was far too warm, even at the lowest temperature setting (65 degrees), and the air kept going on and off, regardless of the temperature at which it was set. A lovely engineer came up to address the problem late the first night when we couldn't sleep, and by turning off and "re-booting" the entire heating/cooling unit in an electrical closet on the wall for about 10 minutes, he did seem to help the problem somewhat, although it was far from fixed (set at 65 degrees, it felt like the room got down to about 70 or so). Third, we were not provided the minibar key upon check-in, which would not have been a big deal, except that it took three separate calls down to the front desk (over the course of 20-25 minutes) to have it sent up--each time, they expressed surprise it hadn't been done yet. Fourth, while we appreciated the front desk's interest in getting things right, they often called back later unprompted (even fairly late at night) to make sure, waking us up after an issue had been resolved and we had gone to bed. Finally, for reasons that were never clear to us (and were not entirely the hotel's fault), they were not able to get a cab to pick us up to take us to the airport when we left. They called the same company three times, and as 5 minutes stretched to more than 15, they made no real effort to check to see if it had arrived. We had to keep going back inside the front door to ask them if they would call again. Then, when one of the bellmen ran across the street to flag down a cab for us (successfully), one of the front desk folks suggested we not get into the cab because the cab they had called "was on its way."

Again, the Hutton is stylish and cool, and we have little doubt that within the next couple of months, all these wrinkles will be worked out. But if you are going in the near future, you'll want to keep in mind that they've just opened, and are not fully up to speed yet in some pretty important ways.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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SPANashville, General Manager at Hutton Hotel, responded to this review, March 25, 2009
I am delighted you enjoyed the design and overall feel of the property. I was very disappointed to read the service and mechanical issues you experienced while our guest. While we are a new hotel we have brought together a very seasoned team of Managers to ensure issues like these do not occur. Our Director of Operations and I have worked through the service issues you discussed and I am confident you will have a much better experience on your next visit. The AC and water issues that you mentioned have been corrected by our General Contractor and we have gone back and tested many floors and rooms to ensure this does not occur in the future.

It sounds like you had a great experience in 1808 Grille and the Hutton is now ready to match that experience.

Warm regards,
Steven Andre
General Manager, sandre@huttonhotel.com
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Kentucky
1 review
4 of 5 stars Reviewed February 16, 2009

My husband and I stayed in the new Hutton Hotel in Nashville, Tn for a weekend 'Valentine's Day' getaway. The hotel had just opened that week and while they were still doing work, it looked great. The interior design is very organic contemporary. The doormen and front desk staff were very friendly and accomidating.
We had booked the "Hutton with Love" package, but when we arrived at our room found 2 queen beds instead of a king. After speaking with staff we learned that they only had 2 floors opened so far and would be fully up and running at the first of March. We settled for the 2 queens after we were offered a free nights stay redeamable until 2010. The rooms are very nice, but on the small side. The bathrooms are small, but have very nice amenedies. They show their eco friendly side with the water saving toilet. I loved the glass sink and granite shower with rain shower nozel.
We dined in 1808 grille for dinner and breakfast. Both of which were GREAT. The menu has many different flavors to please your palete.
We are hoping to return later in 2009 when the hotel is fully finished.

  • Liked — the bathrooms
  • Disliked — that it wasn't finished
  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hutton Hotel

Address: 1808 West End, Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Nashville
#5 Luxury Hotel in Nashville
#6 Romantic Hotel in Nashville
#25 Family Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hutton Hotel 4.5*
Number of rooms: 235
Official Description (provided by the hotel):
A rising star on the Nashville hotel scene, experience the rise of a sophisticated and comfortable newcomer to Nashville, Tennessee - where four-star luxury as a Leading Hotel of the World adopts a stylish and accommodating new spirit. Centrally located to all of Nashville's attractions. Our hotel features custom designed furnishings, state-of-the-art technology, top-tier fitness center, and 24 hour room service. Experience our granite showers and plush bedding will add to your unique experience. ... more   less 
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Also Known As:
Hutton Hotel Nashville

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