I have stayed at the Hutton Hotel numerous times, and each time is better than the last! Service is wonderful, everyone is all about assisting you with your needs. We arrived with ALOT of luggage,and the bellman was terrific, giving us all the time in the world to grab everything. They were never hurried, always polite, and so friendly. A couple of years ago I was in an accident and broke my arm and foot, and I had to stay a couple of days longer than expected. The staff found me a wheelchair, made sure I was comfortable, even calling the room numerous times to check on me. The room service is lovely, with lovely settings, and never too long! Coffee in the AM is important! Hot, delicious, and plenty of it. I love the eco friendly approach to the rooms, and the only wish is that the air could be a bit cooler, but it would not distract me from staying there again. I highly recommend the Hutton Hotel if you have a chance to visit Nashville's West End.

My wife and I enjoyed our recent stay at the Hutton and were impressed with the boutique-ish and eco-friendly approach of the hotel. However, something is missing in guest room basic design and functionality that makes the boutique experience somewhat shallow.

It is a highly stylistic and modern hotel with many 5 star amenities. We found the furnishings comfortable and the room facilities interesting (the bathroom sinks are very cool and like nothing I’ve ever seen in a hotel). The rain-shower glass shower stall is nice and the bedding is top-notch and very comfortable. The espresso machine in the hall alcove is an excellent touch and allowed us to have our morning jolt without making a just-out-of-bed appearance in the lobby. The hotel staff is very attentive and courteous and has a high standard for service. The lobby and common areas are all comfortable and cutting-edge styled.

While style is a high priority at the Hutton, it seems that function suffers at style’s expense. The room furniture is nice, but only 2 small drawers for clothing is insufficient. We were at the Hutton on a very busy weekend. Our room was a “cardio room”. This means that instead of a sofa or second chair and table there was a very large elliptical machine taking up the entire area in front of the window. My wife and I were trying to figure out the appeal of this, especially considering that the exercise room and spa were located directly across the hall from our room. We didn’t request a “cardio room” and my guess is that this was the only room available when we made our reservation. This is the problem with “specialty” rooms when they become the only room available. The “cardio room” seems to be a gimmick that is mostly impractical and definitely had a negative effect on the ambiance and comfort of the room.

Another example of style over substance is the room lighting. While all of the lighting is stylish and eco-friendly, I will never understand hotels that do not provide room darkening window coverings. As a hotel guest I should be able to control how light or dark the room is. At the Hutton, the first light of day will be apparent in your room through the thin curtain. In addition to this, and maybe more importantly, the shower and bedroom area are separated by a frosted glass wall. This means that when the bathroom light is on (if you get up to use the bathroom in the middle of the night) the entire hotel room is illuminated. It is as if there is an overhead light turned on next to the bed. Even the small nightlight in the bathroom illuminated the entire room at night and had to be covered with a towel at night. I can’t think of a more impractical design for hotel room lighting. I’m not sure if all of the rooms in the hotel are designed this way but, as my wife remarked, between the elliptical machine and the lighting, it appears that this room was designed for a single business traveler and not couples. Once again, more style than function.

I’m not sure I would stay at the Hutton again. The location is good (right near Vanderbilt U) and the hotel is interesting. The breakfast we had at the restaurant was good and the service is top-notch, but something is missing in the functionality of the hotel. On my next visit to Nashville I think I will be more inclined to stay the Loews or Union Station for a more traditional in-room experience.

We stayed at the Hutton Hotel for a couple of nights and really enjoyed it. The room was stylish and comfortable and the hotel pretty well located within 20mins walk of Broadway / Country Music Hall of Fame etc.. The atmosphere was relaxed and the staff were really friendly. Some silly people in the room next-door kept us awake very late one night with a party, but security came straight away to quieten them down. Sadly, my complaint is that I was really let down by customer service *after* our stay.

Sorry, this is necessarily long-winded...

As I was in the lobby checking out of the Hutton, I noticed my iPhone was missing. I went back to the room and it wasn't there. Then I worked out that I had most likely lost it in the hotel's 1808 Grille the previous night - I used it there and hadn't left the building since. We left contact details with staff at the front desk and Grille, but unfortunately we had to leave quickly as we had to catch a plane back to the UK. So a couple of days later, I used the Hutton's web form (as no direct email address was available) to ask if the staff at the 1808 Grille would mind checking for my iPhone around the couches where we sat on the last night of our stay. I received no reply, so 2 days later I wrote a private message to the Hutton's Facebook site. I got a nice reply from an executive assistant, who said she would contact the bar staff and let me know the outcome. I had to write 2 further times - 2 days later, and after 6 days - before I got a further reply. The same executive assistant wrote to say she had already written to ask me to use email instead of Facebook. However, I could find no email address for the assistant, nor for the hotel (which had led me to Facebook in the first place). I quickly responded to explain this, and included my own email address so they could contact me directly to solve things. Understandably, I wanted to avoid making a lengthy transatlantic phonecall. The next day, having had no further reply, I wrote again on Facebook (only option!) one last time - I have not had a reply. I have since bought myself a new iPhone at considerable cost.

Of course I accept that I can't have a hotel full of staff running round looking for my phone when I was the one who had been careless in losing it. However, we all sometimes have a bit of bad luck, and given that I was confident the phone was still in the building I would have really appreciated a better level of customer care following the loss of my property. A simple 'sorry, we looked and couldn't find your phone' would have been fine. Based on this experience, I won't be recommending the hotel to anyone, and I certainly won't be returning. Customer service doesn't end the minute a guest walks out the front door, if the hotel hopes for return visits and good reviews on sites like this.

Just returned from a trip to Nashville and loved our stay at the Hutton. The location of the hotel is convenient to downtown, shopping areas, as well as both Universities. Make sure to take advantage of the hotel's house car that will drop you off anywhere within a 3 mile radius of the hotel and pick you up. Rooms have a modern luxury feel that doesn't disappoint. The bathrooms are very nicely done in marble and clear glass. Our room did not have a bathtub, just a big shower so make sure you ask if you're in need of a bathtub.
There is also a wine reception every evening in the lobby from 5-6pm where they offer free wine. Overall, our stay was fabulous and would stay at the Hutton again.