From the moment of checking in to leaving 3 days later the hotel teams work hard to make your stay easy, flexible,comfortable and welcoming. The hotel is about 12 blocks from Downtown and first impressions of the area can be a little off putting. However once we pulled in our car the valet team and bell boys let you know you have chosen the correct hotel. The hotel is bustling but the valet team move efficiently to relieve you of the car passing you to the equally efficient reception team. We had a corner suite and although not large it is very comfortable. One small downside is that hanging and cupboards for clothing is limited. We are not light travellers and this can often be a problem. A complimentary bottle of cava was sent to our room acknowledging my wife's birthday. Other points worth noting are - fabulous electronic shower, restaurant 1808 is very good( see my review). Other than one of the concierge team ( he was more interested in chatting to a mate lounging at the desk) all staff first class. The gym is not well sited - no windows and poor air con - and equipment limited. If you want to star spot quite a few musicians obviously stay at the hotel - Katherine Jenkins was there for example.