Upon checking into the hotel for a three-night stay with friends, we were awestruck by the beauty and elegance of the hotel lobby. Our rooms were spacious and most comfortable; the food at the Capitol Grille was outstanding; Vickie, the concierge, gave us excellent recommendations and help with reservations prior to arriving and then while there; and the doormen/valet couldn’t have been more courteous each time we asked for our car. The staff wowed us with each request we made.
This is an American Express Platinum hotel, and we certainly got value with free breakfast, a $100 credit at the Capitol Grille restaurant rated highly by Zagat, and a late check-out. For all guests coffee and muffins are offered in the morning and fresh lemonade and cookies displayed buffet style in the afternoon free of charge. Along with turndown service at night, a plate of various baked gourmet delights were left on our night table.
The location is excellent. We could walk to most attractions in the downtown area, as well as some of the top restaurants there.
We had breakfast the first day at the Capitol Grille restaurant within the hotel. The service was a bit slow, as we were anxious to get out quickly. It was very good at dinner, however. The next two days we used room service in the morning, and the food was perfect and the delivery prompt.
Our only complaint was the hot water in Room 704. It was lukewarm at best. We let them know about this problem, and hopefully it is already fixed. I would still recommend this hotel highly.
- Official Description (provided by the hotel):
- Opened in 1910 The Hermitage Hotel is Tennessee's only Forbes Five Star and AAA Five Diamond Hotel. Reborn in 2003 The Hermitage Hotel is again a Sanctuary for travelers in the heart of Music City. ... more less
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