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“One of the best hotels” 5 of 5 stars
Review of Hermitage Hotel

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Hermitage Hotel
5.0 of 5 Hotel   |   231 Sixth Ave N, Nashville, TN 37219 (Downtown Nashville)   |  
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Ranked #1 of 150 Hotels in Nashville
Boston
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
“One of the best hotels”
5 of 5 stars Reviewed June 22, 2014

We stayed here for four days in April. My wife and I agree that this is one of the nicest hotels we have stayed in, and we have stayed in hundreds of hotels. Everything about this hotel was wonderful. The physical space is beautiful. The front desk personnel were incredibly helpful, The restaurant and bar were top quality.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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935 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Parkersburg, West Virginia
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 22, 2014

We stayed about 2 years ago and didn't know what to expect. We were surprised with how amazing it was. On our return trip I was worried that we were setting the bar too high...but it lived up to expectations. Every last detail is perfect. The ONLY downfall is that the hallways can be a little noisy if they are busy in the evenings. But everything else more than makes up for such a small inconvenience.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
103 reviews 103 reviews
34 hotel reviews
Reviews in 57 cities Reviews in 57 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed June 19, 2014

There is no doubting the wow factor of the hotel, its architecture and the comfort of the rooms.
However we were particularly disappointed that the staff interaction was so lacking given its 5 star status. With the exception of one breakfast waitress, the porter, and the doorman on arrival, the rest of the staff were efficient but lacked the customer service interest that we have experienced from other, less expensive hotels on our road trip including a disinterested maite d at breakfast and waitress in the grill bar.

Given there is a Doubletree over the road, and their staff have demonstrated fantastic service previously, we'd book there rather than here again. A shame as we were so looking for to our stay here

The rooms are very nice gut do suffer with noise from guests in the corridor which is beyond their control. There is a gym which is good and the central location is good for the music scene and state capitol buildings.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Central, NJ
Top Contributor
115 reviews 115 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed June 18, 2014

The Hermitage is a historic property in Nashville located within walking distance of most of the downtown sites and attractions. It is about a 15 minute drive from the airport. The hotel itself is meticulously maintained - from the beautiful lobby to hallways and the guest rooms. The staff is extremely gracious and responsive. Check in was quick, elevators were fast.

The furnishings are classic and understated, yet updated. The rooms are a very nice size with a king sized bed, nice natural light and plenty of lighting fixtures as well. The only comments I would make is that there could have been some more outlets placed near the bed and desk for charging electronic devices - and the climate control was almost completely silent. It kept the room perfectly comfortable, but I like a little 'white noise' from the fan, and that was not audible. Just a personal preference.

The bathroom was nicely updated with an excellent shower and a luxurious soaking tub. Molton Brown shampoos and lotions were a nice touch as well. Shower head and pressure were excellent as were other fixtures in the bath. Toilet has its own room within the bathroom. There is a flat screen TV in the bathroom as well for those who wish to soak in the tub and watch TV.

Did not try room service but did enjoy hotel catered meals at the business function I was attending and the food was very good.

All in all I would highly recommend the Hermitage as a place to stay on a visit to Nashville.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Weston, Connecticut, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2014

The Hermitage Hotel is truly remarkable!! The 5 star and 5 diamond ratings are certainly correct - the hotel far surpassed our expectations. From the magnificent lobby, to the attentive and professional staff, to the luxuriously appointed rooms, The Hermitage is a first class hotel not to be reckoned with!! We felt so welcome every time we walked up to the hotel and were greeted by the helpful and charming bellmen. Just walking up the steps into the lobby made you feel like you were going back to another time. If you are visiting Nashville, you must stay at the Hermitage! We can't wait to go back again - it was so hard to leave!!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mundelein, Illinois
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2014

My best friend and I we're here over the CMA Fan Fest. We made dinner reservations for Monday at 7:30pm. We were seated right away very nice table for 2 in the middle of the room but also out of the way nice and private. This is a very up scaled restaurant but I must say everyone makes you feel comfortable and just very friendly and NICE!! We enjoyed wine, dinner and a great desert everything was very very good and the presentation was beautiful. Must say William Jones was so nice made us feel very welcoming - because he thought our food was taking a little long and seeing this was our first time in Nashville he gave us another glass of wine what great customer service so thank you again William. Also Lori Gibson waited on us she was excellent explained all the items and how everything was prepared did a good job. This restaurant is beautiful, the food is great and the service is very good!!! Give the Capitol Grill 5stars. If your in Nashville I would defiantly stop you will ENJOY

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2014

Went to see the famous "men's restroom". Staff could not have been more gracious or friendly. They were welcoming and gave us a "tour". Beautiful restoration and great location. Felt like stepping back in time to visit this amazing hotel.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hermitage Hotel

Address: 231 Sixth Ave N, Nashville, TN 37219
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 150 Hotels in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hermitage Hotel 5*
Number of rooms: 122
Official Description (provided by the hotel):
Opened in 1910 The Hermitage Hotel is Tennessee's only Forbes Five Star and AAA Five Diamond Hotel. Reborn in 2003 The Hermitage Hotel is again a Sanctuary for travelers in the heart of Music City. ... more   less 
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