We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel at a reasonable price” 4 of 5 stars
Review of Sheraton Music City Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Sheraton Music City Hotel to your Saves list
Sheraton Music City Hotel
3.5 of 5 Hotel   |   777 McGavock Pike, Nashville, TN 37214   |  
Hotel amenities
Ranked #33 of 151 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
Chuckey, Tennessee
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great hotel at a reasonable price”
4 of 5 stars Reviewed August 4, 2014

This hotel has an outdoor pool, exercise room, hot tub, indoor pool and great convention facility. I recently attended a 1,300 people convention that was more than adequately accommodated for. Friendly staff and great amenities. Very comfortable beds.

Room Tip: free wifi with sherwood honor member.
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,057 reviews from our community

Traveler rating
    384
    421
    163
    59
    30
See reviews for
216
255
55
305
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Louisville, Kentucky, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 4, 2014

Stayed at this hotel during a convention. The hotel is very nice. Rooms were clean and adequate. Received great service. This hotel has a very nice courtyard with pool. It also has a good size workout room with great equipment and indoor pool and hot tub. Navigating through the hotel was a little challenging. It seemed like a big circle when you got off the elevator and felt like you walked for miles to find your room. Our room was 4019 so as soon as you got off the elevator, you turn left but then the rooms started in the 4100s and kept going up so we turned around and went back to the elevator to make sure we were going the right way. We were. It started in the 4100s and went up, but then at the end of the hallway, it went back down...I guess at that point we were where the circled started and ended. Other than that, very enjoyable stay -- nice location and only a couple miles from the hustle and bustle.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitesville, Kentucky, United States
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 4, 2014

The hotel advertises 3:00pm check in. We arrived at 4:15pm and was told there were no clean rooms available for us. The front desk clerk told me it would be a few minutes before my room would be ready. At 4:45 we were given the keys to our room. Once entering our room we was surprised to see another family occupying the room. This made for an awkward moment.... We returned to the front desk to the clerk who made the mistake and hardly received an apology. We finally got into our room about 5:15. This entire ordeal was pretty aggravating because we had a reception we were supposed to attend that we end up missing a good part of because of all of this.
We also ordered room service one night and there was $5 in delivery/service charges added to our bill. Wish I'd known this because I wouldn't have tipped the person who delivered as generously.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thierry g, Manager at Sheraton Music City Hotel, responded to this review, August 5, 2014
Although we cannot speak to the disconnects you experienced here with our staff at this time, rest assured that we will conduct due diligence in finding out the details so that we can use your experience during your recent stay to re-educate and re-train our team members. There is absolutely no excuse for us to give you a room already occupied. We are also sorry our room service team didn’t mention the delivery charge.
We genuinely thank you for taking the time to write. On behalf of the Sheraton Music City, we extend our sincerest apologies for your experience here.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed August 4, 2014

I'm a local, but I stayed there for a convention. The service staff of the property werew on the younger side, but efficient...when they were there. The restaurant food was nice (though for breakfast they REALLY push the buffet). Meeting spaces were good...except for when the power went out for 3 hours in the June heat. I never did learn what caused that. All in all a typical hotel stay.

Room Tip: Try to get a room in the core of the hotel as this has sprawling outside parking.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thierry g, Manager at Sheraton Music City Hotel, responded to this review, August 5, 2014
Well of course we do not like to be described as “typical hotel stay” and strive more to the “exceptional” rating, but, your review and feedback were greatly appreciated and the issues you spoke about duly noted.
Our team really does strive to provide exceptional service and this is a daily and continual quest by all of us here at the Sheraton Music City. We seem to have fallen short during your stay and for that we apologize. We had a city wide power outage and we are really sorry nobody told you the cause of it.
Our business travelers are very important to us, your patronage and loyalty never taken for granted. We hope that you will return and allow us to have another opportunity to be of service.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atyrau, Kazakhstan
Level Contributor
86 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed August 3, 2014

Stayed for one night while traveling through. Hotel is near airport and a 15 minute car ride to city center. Was pleased that the hotel offered a round trip shuttle into Nashville for $10 per person. This was very convenient and allowed us to enjoy Nashville without the hassles of driving and parking our car. The room was clean and a good size, although the bathroom was very small. Bed was comfortable with good pillows and bedding. The balconies off each room were nice and the free parking was a bonus. There is a charge for Internet but SPG members receive complimentary Internet. Only one thing to change and that would be to ban smoking at front entrance so guests don't have to walk through a cloud of cigarette smoke to access hotel.

Room Tip: Choose a room on high floor facing front of hotel for best views.
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimmitt, Texas
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed August 2, 2014

We were very pleased with the hotel and our room but the service was lacking. The front desk clerk allowed a woman to cut in front of everyone waiting to check in so that she could give him some kind of information. Those of us in line were VERY irritated and this woman just breezed in like she owned the place. Pretty sure she was witht the beauty pageant being held at the hotel during our stay. We were exhausted from 8 hours of driving with a baby and just wanted our nice quiet room to relax in. As mentioned the room was very nice but when we decided we wanted to just order room service I could not find the menu. I went down to the front desk to request one and was told that it was on the back of "the book" in our room. I returned to the room and looked at the only book in there and no menu. I took the book and returned to the front desk where the clerk said "nope - that's not it". I again asked for a menu and was told he would have housekeeping bring us one. By the time we received it I was so put-out that I didn't even really want to order any more. We did choose to order room service and I will say that the food was delicious and delivered promptly.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshawa, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 31, 2014

My husband and i chose this place because of its close proximity to the airport and we were not disappointed. The grounds are so pretty and well kept. The lobby is beautiful. Our room was clean and comfortable. We have stayed in other hotels in Nashville but we will come back to this one. Parking is free which is a bonus.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Sheraton Music City Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Music City Hotel

Address: 777 McGavock Pike, Nashville, TN 37214
Location: United States > Tennessee > Nashville
Amenities:
Free High Speed Internet ( WiFi ) Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Nashville
#4 Green Hotel in Nashville
#21 Romantic Hotel in Nashville
#22 Family Hotel in Nashville
#23 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Music City Hotel 3.5*
Number of rooms: 410
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Starwood, Hotels.com, Orbitz, Odigeo and Priceline so you can book your Sheraton Music City Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hotel Nashville
Sheraton Nashville
Nashville Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Music City Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.