We went to Nashville for the CMAFest 2013 festivities. Prior to our arrival, I made many calls to make sure my trip was perfect. First, I was miss informed about the shuttle service to downtown Nashville. They dont have a shuttle, only the Sheraton downtown does. The only shuttle they have is to and from the airport. The Shuttle service provided by Grayline cost me a total of $220.00 for 4 people ($55 ea). They stranded people at the hotel and at LP Field, but I did get my money back from this. Then they told me breakfast was included, NOT. After speaking with the reservation desk, they gave us complimentary access to the "CLUB". a dinky room on the 2nd floor that was once a room. They took out the beds and put a couple of tables in their and poof, you got a mini blah room that serves , wait for it....... mini croissants with ham and cheese, mini danishes and coffee with travel boxes of cereal. Considering that the Sheraton raised their prices to $229.00 per night because of the CMAFest (highway robbery), they would not even give you breakfast, thats just disgusting.
Because of a reservation screw up, I was supposed to have rooms for 6 days and 5 nights. Prior to me leaving I called to confirm my plans and noticed that they only had me for 5 days and 4 nights. In order to fix the problem, they wanted me to cancel my reservation and re-book it. I paid $179 per night and if I would have made the change, they would have charged me the $229.00 rate. So I called the Drury Inn & Suites in Nashville and they had a room for $179.00 per night and this was a 2 room suite and it included a FULL HOT BREAKFAST. If your gonna take advantage of people and raise your rates because of a festival, you should at least have the decency of giving something to justify the increase. I will never use the Sheraton Chain again. BTW, my room was on the 4th floor and my view was the top of the roof below. The entrance was appealing, but not in the back. Rent a car and stay at the Drury.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.