This is a top notch hotel. One of my favorites. I stay in hotels 200 nights a year.
I have had an occasional snafu, but nothing big. They have always worked to try resolve any issue. The front desk staff generally are a weak link here, however I attribute it to poor training or lack of a quality policy and guidelines or poor customer service training. Rather than listening and trying to understand the needs of customers, they offer excuses. But I have not met a blatant rude CSR.
Other than that...
This hotel has a nice lobby area and restaurant & bar and the food is very good. The rooms are roomy, nice furniture, TVs, comfy beds complete from mattresses to linens.
This hotel is pet friendly which I find nice though I have never brought my pets. I have never had a bad pet odor in a room here. I have had a bad smoking room which the hotel remedied. The bathrooms are very nice, showers, towels, stone countertops, ect.
This hotel is refurbished regularly and is clean. I have never found the pet friendly thing to be an issue here and I see lots of pets coming in and out often.
This hotels is in a good and safe location!
It is a short 10 min drive to Opry Mills mall and 5 mins from the airport and about 20 mins from downtown.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are a top notch hotel, thank you!
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Your response was very flattering and I shared it with the management team responsible for executing the service culture.
Thank you, again, for your comments regarding your experience!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.