I booked this hotel through Hotwire and got a very reasonable rate. I've never stayed here before despite coming to Nashville several times a year to visit a family member. The lobby is gorgeous and the rooms are huge, very clean and SUPER comfortable. Room service was very responsive and the lounge was really nice. The best thing though, is the staff. I had a very serious and unexpected emergency and they very kindly asked Hotwire to refund my second night, as I couldn't stay but had to attend to my family member. How very kind and how refreshing to deal with a business that cares about people!