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“BUGS!” 2 of 5 stars
Review of Sheraton Music City Hotel

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Sheraton Music City Hotel
3.5 of 5 Hotel   |   777 McGavock Pike, Nashville, TN 37214   |  
Hotel amenities
Ranked #30 of 150 hotels in Nashville
GreenLeadersBronze level
Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“BUGS!”
2 of 5 stars Reviewed November 18, 2012

This hotel is beautiful when you first pull up, although there is nothing around. It's very out of the way. I can handle that as I'm not afraid to explore, but I cannot handle bugs! Unfortunately, we didn't see them until about 4:30 in the morning. We killed a cockroach, an earwig or something and a spider about the size of a quarter. So disappointed and will definitely not be staying here again.

The beds were doubles but seemed very small for two adults and our view was one of the parking lot.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review, November 27, 2012
I thank the guest for their feedback and ask them to contact me regarding their expereince.

Every guestroom at the hotel has a patio or balcony. Unfortunately, and based upon the time of year, there may be activity outside the guestroom that makes its way into the guestroom, if guests do not close the sliding glass door. This not our desire or intent, of course, but this does occur.

The hotel cleanliness is much higher than the Sheraton North America brand average for guestroom and public area cleanliness. There are multiple Trip Advisor reviews that state the hotel is clean.

Again, I ask the guest to contact me regarding their experience to discuss "righting the wrong", so to speak.

Sincerely,

Jim Morrissey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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685 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 12, 2012

My team stayed at the Sheraton Music City for a small conference. We found the staff very unhelpful. One member of our party was charged $50 more a night for no reason. They would not change the price when comparing the two prices. One member of the party was put in an 'extra' room with a Murphy bed and no windows. Staff did accommodate a room change after a complaint. The chef misunderstood directions for a product presentation, but quickly fixed it.
The location was close to the airport but about a twenty minute cab ride into city center and other attractions (Gaylord, Grand Ole Oprey).
The restaurant and room service kept odd hours and there was nothing to do within walking distance.
The rooms were clean and the concierge was friendly and helpful.

Room Tip: Do not pick a first floor room
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review, November 27, 2012
I thank the guest for their feedback and candid remarks.

This guest was part of the IFEC group. The Executive Director of IFEC, upon conclusion of the event, stated the convention was their most successful. This was a convention food show that literally had too many chefs in the kitchen, no pun intended. All participants were responsible for ordering their own food.

Group rates are extended for only a certain amount of time. A guest can be part of the group but book a higher rate because the group block sold out. Hence, book your room as soon as possible if you are a group convention attendee!

Every room in the hotel has windows and the hours of the restaurant and room service are 6:30 a.m. to 11 p.m. daily. I am not sure if the guest expected 24 hour food and beverage service but we do offer after hours alternatives through the registration desk and would have made a few calls for pizza delivery, etc.

I ask the guest to contact me regarding any more details they would like to share. We are a guest-centric hotel and I would appreciate the opportunity for a conversation.

Sincerely,

Jim Morrissey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
little rock, arkansas
Top Contributor
66 reviews 66 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

Wonderful place to stay off the beaten path but still close to everything. Centrally located, beautiful rooms, lobby, surroundings. The staff was great, giving tips for transportation and sightseeing. Great breakfast!

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review, November 9, 2012
We like to think we are a great place to stay also!

Thank you for your kind words and we appreciate you taking the time to let us know about it!

Sincerely,

Jim Morrissey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crown Point, Indiana
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2012 via mobile

The rooms were clean. I liked the HD TV's. The woman at the front desk (her last name was Stotts I think) was very nice.

However, the beds were small. The walls must be thin because you could hear every peep around. I was hoping we could get an early check-in but couldn't. I wish it was closer to the city though.

Overall it was decent.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review, November 9, 2012
I thank the guest for their time providing their feedback about the hotel.

Yes, Keri is great at what she does and the hotel is very fortunate she is part of the team!

Sincerely,

Jim Morrissey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 28, 2012

This hotel is exceptionally clean. The room was spotless. I did see a room service tray in the hall for over 6 hours. I attended a conference and usually the food is the same rubber chicken, but here they had quite a selection and the food was good. The gym was also very clean and had great equipment. I was disappointed that the whirlpool was not available for use during my stay, it was drained. Great shuttle service to and from the airport.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review, October 29, 2012
Well, I can say with certainty we do not serve "rubber" chicken or the same old "chicken with brown sauce". One our strengths is our banquet and catering food and beverage. I honestly believe we have the best product in Nashville.

Thank you for your comments. It is very much appreciated. Our whirlpool was under maintenance during your stay but I hope the fitness center made up for it. It has recently been renovated and is the brand standard Sheraton Fitness Center by Core Performance. This is another advantage we have versus our competitors.

Sincerely,

Jim Morrissey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Illinois
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 25, 2012

Booked through Hotwire for discounted fee. Probably would not pay full price. Very nice rooms and amenities. Restaurant slow, food just ok. By airport and has shuttle available. Taxi stand at hotel if wanting to go elsewhere

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review, October 29, 2012
I would like to take this opportunity to thank the guest for their feedback and welcome them to contact me regarding the slow service in the restaurant. I understand "slow" but I am interested if there were other issues during the dining experience we can improve upon.

Thank you,

Jim Morrissey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookings, South Dakota
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 22, 2012

We stayed four days for a Marine Corps re-union. The facility and staff performed superbly. Location is great. Plenty of free parking and is close to all the attractions. If close, stay a night. The facility is very huge. There may have been at least three other meetings or re-unions going on at the same time, but none interfered with the other.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmorrissey, General Manager at Sheraton Music City Hotel, responded to this review, October 29, 2012
I would like to thank the guest for their feedback and kind words about the hotel and welcome them to return any time.

Jim Morrissey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Music City Hotel

Also Known As:
Sheraton Hotel Nashville
Sheraton Nashville
Nashville Sheraton
Address: 777 McGavock Pike, Nashville, TN 37214
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Nashville
#29 Family Hotel in Nashville
#30 Romantic Hotel in Nashville
#32 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Music City Hotel 3.5*
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