Bad greeting....can I get a bellcart? Not unless there's one by the door. Sorry...Sour greeting and then...thin walls. A family out on patio until late. Had my dog because they said they could accommodate and then acted as if it were a bother. I expect more from this level of hotel! Good location if you need to be by the airport. Better to be at the downtown location if you want to see anything beside Opryland. Clean, though. Just don't expect nice folks or courtesy and then you'll be fine.