I attended a conference and really enjoyed my stay at this hotel especially because of the concierge, Jeonnay. Before I arrived at the hotel, I spoke w/ the concierge about some free time I had before the conference and Jeonnay helped me w/ the planning. When I arrived at the hotel, Jeonnay had a package ready for me on places to eat and see. I've never experienced such warmth and friendliness from a concierge. She was absolutely the best!
This hotel has many rooms but it didn't feel like I would get lost. It felt cozy in a way. My room was the standard size, clean, up to date. I requested a lower floor room and during the night, I would hear the train passing by from a distance and I had ear plugs on. The beds and pillows felt good. There were extra towels we requested. The only problem I had was the shower drain was sooo slowwww. At times, I felt like it could have been a bath. I was so busy everyday that I forgot to call and complain about this so this is my fault. Also, when I got my bill I noticed they added an extra fee of $25 plus tax described as ticket for each day I was there. I called the front desk and was told it was for parking. I flew in not drove in and it was immediately removed. Make sure to check those bills!
The hotel is of walking distance to the Broadway area where I got shopping done, had some delicious food and checked out the scene. So close to it all. Overall, it was an enjoyable stay.
ask for room away from where train passes.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for taking the time to write a review about your recent stay at our hotel. I’m happy to hear that you enjoyed your stay and were impressed by our hotel team. Our main priority is for all our guests to have a welcoming and rewarding stay with us. Our guests’ feedback is incredibly important to us and I appreciate your comments. Thank you very much for your business and I do hope that next time you are in town, you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.