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“Great hotel, awful parking” 4 of 5 stars
Review of Courtyard by Marriott Nashville Vanderbilt/West End

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Courtyard by Marriott Nashville Vanderbilt/West End
3.0 of 5 Hotel   |   1901 West End Avenue, Nashville, TN 37203   |  
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Ranked #49 of 152 Hotels in Nashville
Rochester, Michigan
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great hotel, awful parking”
4 of 5 stars Reviewed July 16, 2014

We stayed at this Courtyard over the Fourth of July for a baseball tournament in the area. Bellhop staff was exceptional, as was that of the shuttle service. Our room, located in tower two, was comfortable and close to the pool and gym facilities. The balcony was a nice touch, however, it was quite noisy due to the air conditioner located outside. The room was very clean, but since our room was located very close to the bar, it was a bit noisy until around midnight. The pool seemed to lack chairs during the peak hours. There is a coffee bar located in the lobby, but it happened to be closed the only time we tried to use it. That was a bit annoying. We took advantage of the shuttle every day during our stay. The shuttle was always ready to pick us up when we requested it. It was certainly too far to walk downtown unless you were willing to walk up to 4 miles round trip. The location was perfect if you are looking for a hotel in the Vanderbilt area and don't mind driving downtown!
The real problem with this hotel is the parking situation. Every time we exited the hotel's parking garage, the front bumper of our car would scrape the concrete. What a great way to damage and brand new car! There was also a lack of parking spaces in the garage which resulted in cars parked all over the place. We were forced to park in a handicap space. Upon visiting the front desk to make the aware of our situation as to avoid a fine, the woman at the front desk was rude and considered our concern a non-issue. Having to pay $16 a night for parking in an overfilled garage that caused damage to our car was not an ideal situation. Otherwise, the hotel would've been the perfect place to stay.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank emma348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 reviews from our community

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Colorado Springs, Colorado
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 11, 2014

I typically stay at Marriotts, but based on my last couple of stays in Courtyards... Stay clear! This hotel was very dirty and needs to be updated. The pool was not clean and it's next door to very loud bars. They do offer a shuttle to downtown... But next time, I will save myself time and stay in a more central location.

Room Tip: I understand there is a noise ordinance that limits noise after 11:00pm... Choose a room toward the...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank Columbine75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica s, Manager at Courtyard by Marriott Nashville Vanderbilt/West End, responded to this review, July 12, 2014
Thank you for your feedback from your previous stay. Please accept our sincere apologies in that we unfortunately have not met your expectations. We take great pride in ensuring our guest’s satisfaction. I will certainly address your concerns and take corrective action so we can provide a much better experience for you. We would like to regain your trust and hope to serve you again in the future. Please contact me directly should you happen to come back to the Nashville area, and I will ensure your next stay with us is exceptional. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
113 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 8, 2014

We stayed here for 3 nights. The customer service was outstanding - everyone on the front desk was extremely helpful and very generous with their time in telling us where to go/what to see/areas to visit - all fantastic advice which made our stay in Nashville so enjoyable. We also had the misfortune of leaving behind our passports in our previous hotel in Atlanta, so the front desk here were incredibly helpful in sorting that situation out and communicating with the Courtyard in Marriott Atlanta to have our passports FedX'd to us. We were very grateful for everyones help.
Really the best customer service we've experienced in the US so far.

The room was pleasant and clean - nice and roomy with everything you needed. We seemed to get stuck in the middle of a bridal party though so at times we could hear a lot of what was happening in the room next door - but nothing that was out of the ordinary.

A tip: if you want to sleep in, definitely put the 'do not disturb' sign on your door otherwise room service will come knocking early! This has happened to us a lot across the US so be sure to do that if you need extra sleep.

The hotel runs a free shuttle service into downtown which we made full use of. The ride was only 5 minutes. We also walked home one day from downtown and this was also not a huge ask - perhaps a 25 minute walk. Easy. The drivers of the shuttle are very friendly and fun - you can also ring them from downtown and they come in and pick you up for free. Such a great service!

Overall - we highly recommend staying here! We were really happy with our stay in Nashville and would love to return. A super fun city!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank J-Lou_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 6, 2014

We spent July 4th weekend there. Six of us used the hotel shuttle to go to the Science Musum to tour pit and to experience the laser light show and to see the fireworks from the roof, We were ASSURED by the hortel representative and the shuttle driver (both of whom were fully aware of our day's plans) that the shuttle would carry us back to the Hotel after our day was over. We called them several tomes during the day to reconfirm that. When we called to say wee were ready to return, the night manager informed that the driver refused to come get us and that was all that she could do, (She should have said, "The driver has been fired and I've ordered you a cab!) WE were stranded! NOW THAT'S GROSS CUSTOMER SERVICE! WE WILL NOT RETURN! Court Clayton, Louisville, KY

  • Stayed June 2014, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Court C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jessica s, Manager at Courtyard by Marriott Nashville Vanderbilt/West End, responded to this review, July 9, 2014
Mr. Clayton, Thank you for taking the time out to express your experience at our hotel. You are correct, we dropped the ball when it came time to deliver the shuttle service to you. Certainly understand that over 140 thousand people came in the downtown area for the 4th of July festivities along with multiple road closures, it would be very difficult for us to adhere an absolute pick up to certain locations. Our shuttle staff works very hard to deliver the best customer service, in which the driver made the decision it would be impossible to get through traffic or if it was possible, the wait time could have been well over an hour. The hotel took full responsibility of not providing the service for you in which we did offer full compensation to you. It's unfortunate to hear you will not return to our hotel and we would like for you to give us a second chance. Please contact me and I would be happy to ensure your future stay is well worth it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 6, 2014

We were in Nashville for the 4th of July. I highly recommend if you are in the area to attend the fireworks display. It was phenomenal! The hotel staff was extremely pleasant when answering my husband's 100 questions. Never rolled their eyes or sounded nasty. The shuttle dropped us near the festivities and took us back to the hotel afterwards. It was quite nice.

The rooms are clean, comfortable and deliver the Marriott expectations. One patron said they are noisy. Yes, we listened to a band in the near by restaurant, even opened our window to hear them better, after we got back to our room but it was a good band and not obnoxious. We enjoyed it. We could not hear anyone else in the hallways or in the room next to us though.

We enjoyed our stay very much.

Room Tip: If you want a room with less noise, ask for a room in Tower 2 facing the pool.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Nneworleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 1, 2014

As we were checking out this morning, another guest returned to the hotel with donuts for the hotel staff as a simply gesture to express her appreciation for the fine service she had received. I think that speaks volumes about the quality of the staff; everyone we encountered was committed to their company's motto: "whatever it takes."

This hotel is in a great location, offers a free shuttle in the downtown area, has Starbucks, a simple bar, and offers a basic food menu in the cafe. I prefer this business model to the "free breakfast" many other hotels provide. The free internet also worked fine.

We arrived on a Saturday afternoon and the place was very busy; I was worried it would be noisy, but that was not an issue. It was quiet all three nights we stayed here.

A couple of things could have been better. The air conditioning was either really cold or too warm; we regularly had to adjust it during the day. The television was inadequate. I think they stream the signal over the wifi (?); whatever they are doing it is not working. The room was smallest although we did have a small sofa which was appreciated.

Would I return to this hotel. Absolutely, but I would insist on a better TV!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Southwick2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 30, 2014

The hotel itself is a little tired but well worth the price paid. What stands out here is the high level of service provided by its employees from Lisa at the front desk to the maids and maintenance staff. Marriott should use this hotel as a model for its customer service training ... outstanding! The hotel is a little more than walking distance to downtown but the free hotel shuttle will get you there in minutes! We would definitely stay here again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Arubasun00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Nashville Vanderbilt/West End

Address: 1901 West End Avenue, Nashville, TN 37203
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Nashville
Price Range (Based on Average Rates):
Hotel Class:3 star — Courtyard by Marriott Nashville Vanderbilt/West End 3*
Number of rooms: 226
Official Description (provided by the hotel):
Centrally located in the vibrant Midtown neighborhood, you are in easy reach of some of the area's best entertainment venues as well as Vanderbilt University, the Ryman Auditorium, and Bridgestone Arena. We are less than 1 mile from the Music City Center, Historic 2nd Avenue, Country Music Hall of Fame, Nissan Stadium, Nashville Convention Center and Centennial Sportsplex with complimentary shuttle service to most local venues. Being in the center of Music City USA listen to live music from your guest room balcony as we are within walking distance to many fine Nashville restaurants and entertainment venues. ... more   less 
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Also Known As:
Courtyard By Marriott Nashville Vanderbilt/West End Hotel Nashville
Courtyard Nashville Vanderbilt
Nashville Marriott
Nashville Courtyard

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