Fairfield Inn Opryland had both positive and negative aspects as a choice, thus the rating given. Their free breakfast included hot and cold choices which were always replenished by a diligent staff who worked very hard to make sure everything was stocked for the three hour (either 6-9A or 7-10A) timeframe. Although several tables are provided, on most mornings, finding any free space was a challenge with the many groups occupying the hotel. The lobby couch and lounge chair covers desperately needed cleaning or changing out. The desk staff seemed to listen but communication was questionable. Our bathroom light over the sink remained out for over two days despite assurances it would be fixed each day. When it wasn't fixed, there was never an explanation and another call had to be made. Our queen room had a chair with a torn cover which should have been changed. I had to request a luggage holder three times before one got "found" elsewhere although I had already used the ironing board as a way of holding my suitcase with four adults in the room.
The one elevator was always busy and somewhat slow, but there is a staircase at the end of the hallway which I found convenient to our room if you can climb up and down two or three flights of stairs. Since we did not have a car, I had called about the shutte which went downtown to Broadway. I was told that the cost was $10 each way, but when relatives took it, they stated it cost $10 per person round trip. We did not use the airport shuttle or indoor pool facilities which were availlable. Located close to several chain restaurants with some sidewalks provided made a walk around possible although noisy, being somewhat close to the highway. Still a decent value, although a refurb is needed for some furniture and carpets.