At first my hotel stay at this hotel was great. Then one day I was sitting in my room when a DRUNK staff member knocked on my door and told me that she was going to ask me to leave and I asked her why? She said that their was a confrontation with another guest and my son. Well the other guest threatened to hurt my son because my son knocked on their door to get his sister. Of course the other guest was drunk as well. Well I didn't have to leave and the drunk employee was let go for the way I was treated.
Then a maid name Monique who couldn't even clean a room correctly became a team lead at the front desk. One day while I was at work she gave my daughters friend a key to my room. She was so lucky that nothing was stolen. She also talks about people. One day I was going to switch my towels out when I over heard here talking about another staff member. I sat on the sofa in the lobby listening to here throw a maid under the bus. She really had some nerve talking about her when she couldn't even do her job right. Here's the kicker, I came home from work one afternoon and my son was with a friend in his car. I was called over and we started talking. A few minutes later the fire alarm of the hotel went off and the fire department came and determined that it was pulled. We waited outside for about 15 minutes the my son and I proceeded to go in. when we got to our room, my son over heard the manager of the hotel say "stupid grown up kids" need to grow up". My son repeated to me what she said and I told him that she probably meant the kids running around. He didn't think so and he was right. We were told by another guest that she the manager blamed my son for pulling it. Well he wasn't even if the building at the time so maybe the manager should have looked on the camera to realize that. The night laundry person and Linda the housekeeper are the only two people that do their job. They deserve some recognition! If you ever happen to run into the corporate lady Adrienne
good luck. She always has a mean look on her face. If shes not happy, maybe she should look for another job!
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