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“Great Place to Stay” 5 of 5 stars
Review of Embassy Suites Nashville - Airport

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Embassy Suites Nashville - Airport
3.5 of 5 Hotel   |   10 Century Blvd, Nashville, TN 37214   |  
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Ranked #65 of 149 Hotels in Nashville
Athens, United States
2 reviews
“Great Place to Stay”
5 of 5 stars Reviewed January 18, 2014

Very nice roomy suites to spread out and feel at home. Beautiful lobby with ample space to meet with associates and relax after work! I would recommend this Hotel to travelers whether for business or leisure.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rone M, General Manager at Embassy Suites Nashville - Airport, responded to this review, November 5, 2014
What you say is quite true....travlers [both leisure and business] love the spacious suites that enable them to spread out and create a home away from home. The all suites concept is really what sets our brand apart. Couple that with the exciting new renovation we completed and we have another satisfied guest in you!

We hope to see you again soon the next time you are in the Nahville area.

Regards,
Rone Middler
General Manager
615-324-2663
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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951 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Louisville, United States
1 review
5 of 5 stars Reviewed January 13, 2014

While this property is undergoing a major "face lift" the management is working hard and insuring guests are not disturbed. The complementary breakfast is first class with a very willing staff ready to serve.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rone M, General Manager at Embassy Suites Nashville - Airport, responded to this review, November 7, 2014
Well... the complimentary breakfast is still both complimentary and first class...However.... renovations are COMPLETE!!!!!

Please do come back to Music City and enjoy the finished product.

Regards,
Rone Middler
General Manager
615-324-2663
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 13, 2014

They are under construction, they make noise early in the morning. Your room will be cold, like in the 50's. the pool is cold, as is the pool area. Bring a sweater, not a swim suit. Or stay somewhere else...

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rone M, General Manager at Embassy Suites Nashville - Airport, responded to this review, February 7, 2014
Thank you so much for your comments regarding your recent stay. During the time period of your stay, I too was a guest spending the night in the hotel, so I am familiar with the cold that crept in on the south and set record lows. Being an Atrium hotel, it was difficult, not only for us, but for all the hotels in this region to work through a lot of the issues that our buildings faced as we fought off the chill and tried to keep our guests warm.

One of the gems that came from that for us was our new Chief Engineer. We have worked tireless around the clock to prepare our hotel to buffet these temperatures should they come again. Luckily, this is a once every 20 year phenomenon, but from this we have put in place procedures and back up plans to keep our guests warm. As part of the renovation process we have worked on our heating units too.

We would love for you to come back so you can now experience the warmth, not just of our hospitality, but of our hotel.

Regards,
Rone

Rone Middler
General Manager
401-261-6087 [cell]
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 13, 2014

The hotel has been updated and looks very nice. The bathtubs need to be updated. They are stained. The hot water was not working in the sink, but did work just fine in the shower. There was noise in the hallway. I was by the elevator.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rone M, General Manager at Embassy Suites Nashville - Airport, responded to this review, November 10, 2014
We recently completed the refinish on all the tubs. That was one of the last things to complete our renovation. Please do come back and enjoy the hotel once more now that we are 100% COMPLETELY RENOVATED!

Regards,
Rone Middler
General Manager
615-324-2663
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faribault, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 12, 2014

Potential customers should be notified of the terrible construction that is currently in process prior to making reservations. Ruined my business trip and could very well ruin yours too. Construction started as early as 7:30am and did not end until 8:30pm. Constant drilling noises as loud as 80db was coming from adjacent rooms. This caused issues for me as I was preparing for a sales meeting presentation. It was just as loud in the lobby or anywhere else in the entire hotel, which caused issues and frustration while I was on an important conference call. Room service was also not responsive and ignored my issues. The hotel gym was practically non-existent. With a pair of 25 pound dumbbells and an abandoned treadmill with scattered plastic strips on the floor would not be considered as a exercise facility.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rone M, General Manager at Embassy Suites Nashville - Airport, responded to this review, January 13, 2014
As someone who travels for business frequently, I too understand the importance of being able to conduct my meetings unimpeded. Although we do have specific guidelines set in place regarding our heavier construction time periods, it seems we had a few workers that were overzealous to get their work started. I had a construction meeting this morning with the supervisor and have been assured that this will not happen again. Thankfully, our renovations are about 90% completed and this will soon be an operational hiccup of the distant past.

Also, I too am an exercise enthusiast, often choosing my hotels based on their fitness centers. I can empathize with the fact you were not provided what you expected when you stayed with us. Although I know it is a little too late, we have completed our new fitness center and opened it this weekend.

When it comes to room service, I typically order about 4 out of every 5 meals in room. Nothing can make a stay more pleasurable than excellent room service. I am not fully aware of the frustration you encountered regarding room service, but I have met with my Food and Beverage Director to ensure we are holding training daily so that we can stay focused on optimal service delivery.

As a former sales executive I understand the role that a good hotel stay can play in helping you to be at the top of your game so you can in turn provide excellent service to your customers. My mission and purpose as General Manager is to provide you with the environment and rest you need to ensure you show up for your business at your peak. I would love for you to come back and I will personally commit myself to your stay while you are with us.

Next time you are in Music City, be it for business or pleasure, please contact me directly and I promise we will deliver on our commitment to you.

Regards,

Rone

Rone Middler
General Manager
401-261-6087
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2014

We always choose Embassy as our intermediary stop on our vacation route. We love the courteous and helpful staff, the manager's reception (especially the artist who plays guitar with the smooth, silky voice belting out classic tunes), and the complimentary breakfast.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rone M, General Manager at Embassy Suites Nashville - Airport, responded to this review, November 10, 2014
Well... we are glad you joined us on your intermediary stop.... our only wish is you would stay with us longer.

Looking forward to a longer stay with us in Music City...

Regards,
Rone Middler
General Manager
615-324-2663
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, United States
1 review
5 of 5 stars Reviewed January 8, 2014

The hotel has been newly renovated and it looks great. The lobby and atrium are bright and stylish looking. The rooms are clean and fresh with new furnishings. The renovation was much needed. The staff was very helpful and made our stay perfect. The hotel is close to all the local tourist attractions, shopping and restaurants.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rone M, General Manager at Embassy Suites Nashville - Airport, responded to this review, November 11, 2014
We are glad to hear that your stay was perfect. Now that the renovations are 100% complete we would love to have you back to enjoy all that our hotel has to offer.

Regards,
Rone Middler
General Manager
615-324-2663
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Nashville - Airport

Address: 10 Century Blvd, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #65 of 149 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Nashville - Airport 3.5*
Number of rooms: 296
Official Description (provided by the hotel):
The Embassy Suites Nashville Airport hotel is located two miles from the Nashville International Airport and just a few miles from the many attractions of Nashville, TN. Guests of the Embassy Suites Nashville Airport hotel stay in spacious two room suites and receive complimentary cooked-to-order breakfast.... Embassy Suites Hotels is the nation's largest brand of upscale, all-suite hotels. Our suite amenities include: High speed wireless internet access in guest suites and atrium. Sweet Dreams bedding to provide support and luxury. Easy to set Alarm Clocks, equipped with MP3 connectivity to personalize in-room listening using iPods, CD players and other portable devices. Televisions in both living room and bedroom offering remote control cable TV, and Pay-Per-View movies. 2-line direct dial phones Voice mail Delivery of USA Today® newspaper (M-F) Coffee maker with complimentary coffee/tea Microwave Refrigerator Ironing board with iron Hairdryer. ... more   less 
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Also Known As:
Embassy Suites Hotel Nashville
Embassy Suites Nashville
Nashville Embassy Suites

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