The rooms were very nice, but the customer service was abysmal. On our first day, our room was not cleaned. Our towels were exchanged per my request, but not even an apology was given. On the third day, our room was not made up again. I was surprised this happened twice at a hotel of this caliber. The checkout was the worst experience. I accidentally left an item in my room. The front desk person had me run out to my car three times before she would let me back in the room. Her directions were unclear and she was terse and rude. Each time I had to go back to my car, I tripped over an ice cream that was frozen and not cleaned up in the parking lot. I was left angry and shaken by the experience.
- Official Description (provided by the hotel):
- The Embassy Suites Nashville Airport hotel is located two miles from the Nashville International Airport and just a few miles from the many attractions of Nashville, TN. Guests of the Embassy Suites Nashville Airport hotel stay in spacious two room suites and receive complimentary cooked-to-order breakfast.... Embassy Suites Hotels is the nation's largest brand of upscale, all-suite hotels. Our suite amenities include: High speed wireless internet access in guest suites and atrium. Sweet Dreams bedding to provide support and luxury. Easy to set Alarm Clocks, equipped with MP3 connectivity to personalize in-room listening using iPods, CD players and other portable devices. Televisions in both living room and bedroom offering remote control cable TV, and Pay-Per-View movies. 2-line direct dial phones Voice mail Delivery of USA Today® newspaper (M-F) Coffee maker with complimentary coffee/tea Microwave Refrigerator Ironing board with iron Hairdryer. ... more less
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- Also Known As:
- Embassy Suites Hotel Nashville
- Embassy Suites Nashville
- Nashville Embassy Suites