When we checked in, my wife was extremely impressed with the amount of time it took - Literally less than three minutes. I was impressed, especially since there was a wedding/reception in progress. All the staff members we encountered were very friendly and willing to go above and beyond there job. For instance, at the managers reception we were sitting in an area away from the main reception area, but one of the staff members, who I believe was not assigned to work the reception, was just walking by and offered to take our empty plates. On another occasion, we returned from a city tour on the 5th of November, 2012, and the front desk attendant asked us if we had enjoyed the tour before we could even tell her that we were on the tour. I assume she remebered us from when the tour guide arrived early and had the front desk call us to let us know the guide was there. I was impressed that she remembered upon our return.
So the little things....1) the in-room coffee was not replaced for two days straight....I had to call to get some delivered; and 2) A wash-cloth was left hanging on the safety bar in the bath tub. This may have been left intentionally because it was hanging, but they did remove a towel that was hanging. I believe the policy is if you want a new one, you have to put it on the floor. Having said that, there are very few hotels that leave anything hanging. They usually collect all the towels and clothes and leave new ones.
We had a very nice time and I got the feeling the manager and staff were genuinely concerned for the guests.
- Official Description (provided by the hotel):
- The Embassy Suites Nashville Airport hotel is located two miles from the Nashville International Airport and just a few miles from the many attractions of Nashville, TN. Guests of the Embassy Suites Nashville Airport hotel stay in spacious two room suites and receive complimentary cooked-to-order breakfast.... Embassy Suites Hotels is the nation's largest brand of upscale, all-suite hotels. Our suite amenities include: High speed wireless internet access in guest suites and atrium. Sweet Dreams bedding to provide support and luxury. Easy to set Alarm Clocks, equipped with MP3 connectivity to personalize in-room listening using iPods, CD players and other portable devices. Televisions in both living room and bedroom offering remote control cable TV, and Pay-Per-View movies. 2-line direct dial phones Voice mail Delivery of USA Today® newspaper (M-F) Coffee maker with complimentary coffee/tea Microwave Refrigerator Ironing board with iron Hairdryer. ... more less
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- Also Known As:
- Embassy Suites Hotel Nashville
- Embassy Suites Nashville
- Nashville Embassy Suites