I chose this hotel because of the price and the proximity to the airport. The staff was friendly enough, and the location was very good. Centrally located in between lots of food venues and the Airport and Opryland.
We had a one-room non-smoking king suite. Somewhere on the same floor (or using the same ventilation system), there were rooms that allowed smoking. When I spoke to the staff about it, I was informed that there were in fact rooms in the hotel where smoking was permitted. When I explained that the smell was coming into my room, they seemed unconcerned and I was not offered an opportunity to move. In their defense, I did not press the issue, but the smell was quite bothersome.
There is only one elevator, just off the lobby, so if you end up in a room on the far side of the hotel and up a couple floors and have any luggage you will need to bring your car around front to easily get your stuff downstairs. That is, unless you like carrying heavy bags down flights of stairs.
I consider this an OK stay. The suite was nice enough, and it was clean. If it hadn't been for the smell of cigarettes constantly infesting my room, it would have been much better.
Avoid the third floor, unless you are a smoker.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to complete a review of your recent stay with us. I am very sorry to hear of the troubles you experienced with the smell of cigarette smoke. We are currently researching some solutions that we hope will prevent similar issues in the future. I am sorry to hear that the Front Desk did not offer to move you when you reported the issue to them. I will certainly follow up with the appropriate team members to assure that they are doing everything possible to make our guests comfortable. I understand the long hallways can be a challenge when you have a lot of luggage. We do however have 2 elevators in the hotel; one on each side of the lobby. Should you happen to give us another shot next time you are in the area, please feel free to contact me directly so I can make sure you have a wonderful stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.