My sister and i travelled to Nashville for the second year in a row to see the All for the Hall concert. Since the Hilton was booked, we figured Marriott was a safe bet. That was our first mistake. We arrived early at 11 am and an elderly man checked us in and told us he could accommodate us then. So far so good. When we arrived in the room we found it was an accessible room, was very oddly appointed, and the main problem was that the shower was a hand held shower. We called down to the front desk and asked to be moved and that was when the fun began. The front desk person we had initially dealt with was rude, condescending and tried to tell us we didn't know what we were talking about, that really the handicap room was a better room than most people got. He then told us all he had was a room available on the first floor at that time. I told him fine I would wait until more rooms opened up. We came back downstairs to turn in our keys and check our bags with the valet and he then informed us that there wouldn't be any other rooms available at the hotel other than the ones he had already offered us. i was incredulous - he said that all the good rooms had already been given out. Given that it was a Monday, and I travel every week on business, this was highly suspect. We told him we would check out the room on the lower floor. When we got there we discovered it was directly across the entrance to the fitness room and adjacent to the janitors closet, and backed up to the heating and cooling units for the entire building. Incredibly noisy. So much for Silver Elite with Marriott. I went back to the front desk and the surly front desk man told me I didn't understand that downtown hotels were noisy. I told him not to patronize me and could I see a manager. We waited for 30 minutes until a manager came. The manager immediately placed us in a proper room on the 10th floor. During the 2 days we were there we observed that the hotel seemed to be less than 50% full, therefore we know the front desk clerk was just lying to us and treating us badly because we were women. On the last night we were there we came back from the concert at 11 and the hotel was LOCKED. The cab pulled up to the hotel and the valet was inside the door looking out at us and never came out to open our door. We managed to get out of the minivan door of the cab ourselves and then fumbled for our room key to get into the hotel. The valet would not let us in. When we got our key and let ourselves in, the valet was very rude and said didn't you see the sign that said "use your room key to get in"? I have never heard of a hotel doing this and especially a valet that just stared at us and wouldn't lift a finger to let us in. Oh, and this was the same valet who had checked us in so he knew we were guests. Finally, let me just say don't look for coffee before 6:30 am in the hotel, because there isn't any until the coffee bar opens up. Worst experience at any major hotel I have ever had. I am Diamond at Hyatt and Silver at Marriott.
- Official Description (provided by the hotel):
- Unique among hotels in downtown Nashville, TN, the Courtyard Nashville Downtown is a stunning, century-old high-rise set in the heart of the city. Our hotel features a new state-of-the-art lobby with flexible spaces to work or relax, free Wi-Fi As a top choice among Nashville hotels, the Courtyard Nashville Downtown is walking distance from all entertainment, major businesses, music and sports venues. ... more less
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- Also Known As:
- Courtyard By Marriott Nashville Downtown Hotel Nashville
- Courtyard Nashville Downtown
- Nashville Courtyard
- Nashville Marriott