It's hard to know where to begin to rave about this hotel. From speaking with Arianna that found us a room in this sold out hotel, to Barb who was able to get us great tickets to every event we could possibly want to go too, to Martin the valet, to Sam the bellman! We have been treated with wonderful service and highly recommend this hotel! The rooms are clean, spacious and the beds are comfy! There is so much to do at this hotel we are not going to have to leave while on our visit!!! Room service is great, a little pricey, but quick and good! My children loved the wake up calls from Donkey & Shrek! ICE is a wonderful experience, breakfast with the characters was delicious, seeing the Rockettes is always amazing, and just walking through the hotel is an experience it's self! And how could I leave out the horse drawn carriage ride to see the thousands of lights!!! This is a must stay hotel, great value & all around good experience!!!!

We spent 2 days in the resort and that was plenty of time to see this wonderful place. The Christmas lights and nativity scenes were great! Definitely recommend it for the little ones with the Dreamworks Experience themes...Shrek is his normal self.

Just returned from what was planned to be a great overnight experience last weekend. We were so dissapointed!
We spent 2 hours in traffic to go less than a mile into the hotel only to experience a back up and mass chaos trying to get into the hotel to check in. Thankfully they had valet parking for $26, just $6 more than parking the car yourself. Huh why do they charge to park when you are staying there? We paid a $15 resort fee for 2 bottles of hot water and the opportunity to ride the shuttle. No refrigerator in the room, that was certainly a dissapointment.

We finally got to the room and decided that we better head to dinner so we had enough time to get the shuttle to the Rockettes. When we got downstairs we found that almost every restaurant had a least an hour wait at 5:30. We were scheduled to see the show at 8:00 so we decided we were going to need to eat at the Irish Pub which was the only restaurant with a 30 minute wait. Now we know why. The food was just mediocre.

We finish eating and look for the shuttle. Everyone you ask doesn't know anything or it's not where it looks to be on the map. Finally we find it. We wait and wait and wait. Now we only have 25 minutes until the show and we decide that we will need to walk. Thankfully it's no longer raining, but my husband has very bad knees and walking wasn't what he needed to do. We take off with a couple of others who have been waiting at least 45 minutes with no showing of the shuttle.

The Rocketts were just mediocre especially for the prices that we paid for the tickets. It's over so we head to the shuttle pick up and wait another 30 minutes for the shuttle. I don't understand the hotel knows when the shows are over so why don't they have busses lined up????

Get back to the hotel and want something cold to drink. Went downstairs to find everything closing. Ask in one snack shop how late the cookie and ice cream shop stays open and she says 12:00. So I head across the hotel to the opposite side, no small feat, and arrive. I get in line only to have a kid come up and say the people in front of you are the last in line. I was furious! He wasn't at the end of the line blocking and it wasn't as if there were tons of people waiting.

We couldn't wait to leave the next morning after a 30 minute wait to get our car. We didn't try to eat breakfast there. The highlight of our wonderful stay was getting out of the place and eating breakfast at Cracker Barrel on the way home.

Way to much hype and way overpriced.

We just returned from "A Country Christmas" package, Friday to Sunday. This is a beautiful hotel, but ask yourself if these kinds of things make for a memorable experience: You must either valet park or self park and this is either $20 or $26 per night!! They also charge a mandatory resort fee of $15 per day regardless of whether you use any of the "resort" services. The lines just to check in the room were very long; took about 30 minutes just to check in. We went to get a bite of Mexican food to eat; the average entree was $20-25, just for the entree at a Mexican restaurant. We got up the next morning and had to wait in line about 45 minutes just to get a breakfast buffet that was $16 per person and had only bacon and eggs and biscuits; no fruit or pancakes, etc. Then we went to Rockettes show which was nice after waiting 30 minutes in line each way for a bus. We got back to the room and then went to Shrek the Ice and waited about 1 1/2 hours in line just to get in and the Shrek exhibit was certainly all about Shrek, a character that neither I nor anyone in my family (including our 5 year old daughter) is familiar with. Then we went out to eat that night and for 5 adults and 3 kids the total restaurant tab was over $350 and we did not order that much food; thank God we had made reservations because the standard wait was 1 1/2 hours. Then the next morning we had family over for breakfast and the wait was like 1-1 1/2 hours. We enjoyed seeing Santa Clause and having our daughter's pickture taken with Santa Claus, but we had to wait in a long line to see Santa Claus and another long line to get the pictures.

Like I say, the Opryland hotel is beautiful, but a weekend getaway is "ruined" in my opinion when it is not relaxing and it is not relaxing to be nickeled and dimed everywhere you go and to have to stand in line to do anything. I was so glad to get out of there on Sunday. I really was not able to stop and smell the coffee and neither was anyone else in our party. Even my sister, who has the patience of Job, stated "these lines are crazy."

The Gaylord Opryland is being taken over by Marriott, which is well-known for its customer service. I hope that Marriott takes note of these concerns on this website and does something about the customer service, long lines, and the nickeling and diming!!!!!

At most hotels, the cost of parking is included in the room, and the cost of using the pool, weight room, etc. is also included in the cost of the room. Opryland really needs to get a grip on this. Also they really need to do something about their lack of sufficient restaurant choices in a hotel of over 2000 rooms.