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“Stay one night, and book a package deal with "Grand Ole Opry" tickets” 4 of 5 stars
Review of Gaylord Opryland Resort & Convention Center

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Gaylord Opryland Resort & Convention Center
4.0 of 5 Resort   |   2800 Opryland Drive, Nashville, TN 37214   |  
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Lone Star Christmas
Ranked #45 of 150 Hotels in Nashville
Bristol, Connecticut
Top Contributor
197 reviews 197 reviews
22 hotel reviews
Reviews in 75 cities Reviews in 75 cities
79 helpful votes 79 helpful votes
“Stay one night, and book a package deal with "Grand Ole Opry" tickets”
4 of 5 stars Reviewed December 15, 2012

Last April my husband and I stayed at the Gaylord Opryland Resort. We stayed during an off peak time, and planned our visit in order to get their package deal for great "Grand Ole Opry" tickets. The hotel has a select "block of tickets" reserved for their patrons. Our seats were very center and very close to the stage. We did have to pay to park at the resort, but we were able to walk right out the back of the hotel to the "Grand Ole Opry" to the show. No worries about theater parking or traffic in the evening. We got there early to see outside entertainers, and shop at their gift shop. Yes, the resort, attractions, and food is expensive, but you need to see it, and enjoy it at least for one night. The resort is beautiful, completely climate controled, with lush vegetation. When you go there, it will always be warm, bright, and free from rain or snow. We absolutely recommend taking advantage of the package deal for the "Grand Ole Opry" tickets. We saw Hunter Hayes and Janna Kramer, and didn't realize until later that they were top stars. Loved it!

Room Tip: Stay at least one evening, book your room with "Grand Ole Opry" and/or "General Jack...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tuscaloosa, Alabama
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 15, 2012

It's hard to know where to begin to rave about this hotel. From speaking with Arianna that found us a room in this sold out hotel, to Barb who was able to get us great tickets to every event we could possibly want to go too, to Martin the valet, to Sam the bellman! We have been treated with wonderful service and highly recommend this hotel! The rooms are clean, spacious and the beds are comfy! There is so much to do at this hotel we are not going to have to leave while on our visit!!! Room service is great, a little pricey, but quick and good! My children loved the wake up calls from Donkey & Shrek! ICE is a wonderful experience, breakfast with the characters was delicious, seeing the Rockettes is always amazing, and just walking through the hotel is an experience it's self! And how could I leave out the horse drawn carriage ride to see the thousands of lights!!! This is a must stay hotel, great value & all around good experience!!!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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O'Fallon, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 14, 2012

We spent 2 days in the resort and that was plenty of time to see this wonderful place. The Christmas lights and nativity scenes were great! Definitely recommend it for the little ones with the Dreamworks Experience themes...Shrek is his normal self.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Louisville, Kentucky
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 14, 2012

Just returned from what was planned to be a great overnight experience last weekend. We were so dissapointed!
We spent 2 hours in traffic to go less than a mile into the hotel only to experience a back up and mass chaos trying to get into the hotel to check in. Thankfully they had valet parking for $26, just $6 more than parking the car yourself. Huh why do they charge to park when you are staying there? We paid a $15 resort fee for 2 bottles of hot water and the opportunity to ride the shuttle. No refrigerator in the room, that was certainly a dissapointment.

We finally got to the room and decided that we better head to dinner so we had enough time to get the shuttle to the Rockettes. When we got downstairs we found that almost every restaurant had a least an hour wait at 5:30. We were scheduled to see the show at 8:00 so we decided we were going to need to eat at the Irish Pub which was the only restaurant with a 30 minute wait. Now we know why. The food was just mediocre.

We finish eating and look for the shuttle. Everyone you ask doesn't know anything or it's not where it looks to be on the map. Finally we find it. We wait and wait and wait. Now we only have 25 minutes until the show and we decide that we will need to walk. Thankfully it's no longer raining, but my husband has very bad knees and walking wasn't what he needed to do. We take off with a couple of others who have been waiting at least 45 minutes with no showing of the shuttle.

The Rocketts were just mediocre especially for the prices that we paid for the tickets. It's over so we head to the shuttle pick up and wait another 30 minutes for the shuttle. I don't understand the hotel knows when the shows are over so why don't they have busses lined up????

Get back to the hotel and want something cold to drink. Went downstairs to find everything closing. Ask in one snack shop how late the cookie and ice cream shop stays open and she says 12:00. So I head across the hotel to the opposite side, no small feat, and arrive. I get in line only to have a kid come up and say the people in front of you are the last in line. I was furious! He wasn't at the end of the line blocking and it wasn't as if there were tons of people waiting.

We couldn't wait to leave the next morning after a 30 minute wait to get our car. We didn't try to eat breakfast there. The highlight of our wonderful stay was getting out of the place and eating breakfast at Cracker Barrel on the way home.

Way to much hype and way overpriced.

Room Tip: Rooms are small and nothing special. We had a King and the closet, vanity, and bathroom were in a c...
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, TN
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 13, 2012

We just returned from "A Country Christmas" package, Friday to Sunday. This is a beautiful hotel, but ask yourself if these kinds of things make for a memorable experience: You must either valet park or self park and this is either $20 or $26 per night!! They also charge a mandatory resort fee of $15 per day regardless of whether you use any of the "resort" services. The lines just to check in the room were very long; took about 30 minutes just to check in. We went to get a bite of Mexican food to eat; the average entree was $20-25, just for the entree at a Mexican restaurant. We got up the next morning and had to wait in line about 45 minutes just to get a breakfast buffet that was $16 per person and had only bacon and eggs and biscuits; no fruit or pancakes, etc. Then we went to Rockettes show which was nice after waiting 30 minutes in line each way for a bus. We got back to the room and then went to Shrek the Ice and waited about 1 1/2 hours in line just to get in and the Shrek exhibit was certainly all about Shrek, a character that neither I nor anyone in my family (including our 5 year old daughter) is familiar with. Then we went out to eat that night and for 5 adults and 3 kids the total restaurant tab was over $350 and we did not order that much food; thank God we had made reservations because the standard wait was 1 1/2 hours. Then the next morning we had family over for breakfast and the wait was like 1-1 1/2 hours. We enjoyed seeing Santa Clause and having our daughter's pickture taken with Santa Claus, but we had to wait in a long line to see Santa Claus and another long line to get the pictures.

Like I say, the Opryland hotel is beautiful, but a weekend getaway is "ruined" in my opinion when it is not relaxing and it is not relaxing to be nickeled and dimed everywhere you go and to have to stand in line to do anything. I was so glad to get out of there on Sunday. I really was not able to stop and smell the coffee and neither was anyone else in our party. Even my sister, who has the patience of Job, stated "these lines are crazy."

The Gaylord Opryland is being taken over by Marriott, which is well-known for its customer service. I hope that Marriott takes note of these concerns on this website and does something about the customer service, long lines, and the nickeling and diming!!!!!

At most hotels, the cost of parking is included in the room, and the cost of using the pool, weight room, etc. is also included in the cost of the room. Opryland really needs to get a grip on this. Also they really need to do something about their lack of sufficient restaurant choices in a hotel of over 2000 rooms.

Room Tip: Book a room early and try to get one that overlooks the interior of the hotel where the gardens are.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Clayton, North Carolina
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 10, 2012

I just returned from a 2 night visit at the Gaylord Opryland. We had purchased the Country Christmas package which in my opinion is not advertised correctly. The Holly Jolly Square is nothing more than a large room with a train ride which is only suitable for small children as well as some other children's rides. I saw nothing that resembled a nostalgic 1950's scenario. there was an area set up for photos with Santa that was cute, but other than that, most of this area was "children" oriented. The Hall of Trees was an area with decorated trees which were pretty, but I didn't feel that it was worth charging an admission fee for. Treasures for the holiday was in another smaller room with mostly jewelry vendors and clothing boutique items. The Rockette show and the Lorrie Morgan dinner show were both well worth seeing. The dinner served was very tasty and best of all the food was hot! It was interesting seeing the artistry of the ice carvings in the Ice show, however it was definitely geared more towards small children. The Delta Riverboat ride was enjoyable but cost extra. The most disappointing was not being able to take a carriage ride due to the fact that "tickets" sold out by 5 pm for the evening ride. The carriage rides operate from 5 to 11 pm, but nowhere is there a sign posted in the boarding area suggesting purchasing the tickets early. I wasn't the only one complaining about this either as I heard lots of other disappointed carriage ride lovers moaning! I never could figure out what the $250 VIP coupon book was about since we never received such a book! There is free shuttle service to Oprymills and also across the street to other restaurant options, but if I hadn't done my research beforehand, I would not have known about that! I had to physically go to the concierge and ask for a shuttle schedule. Wouldn't you think that one would be in your guest room? The information books in my guest room described the food served in the restaurants, but no actual menus with prices until you go to the actual eatery. The room was very clean and the bed comfortable. The landscaping inside is unbelievable. If you have limited mobility, you probably need to think twice about staying here since there is a lot of walking involved with a lot of stairways!! If you are looking for an "adult" getaway, great, but be prepared to share your space with lots of small children! There is only one concierge and registration area that serves the entire complex, so if you are not in a room in the Cascades section, be

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, MD
Top Contributor
95 reviews 95 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 10, 2012

How you ultimately feel about the G.O.R. might depend on what brings you: If you're there for a convention and have to move around from meeting to meeting, and if you require good wifi at all your destinations, you'll probably be disappointed. While beautiful, this hotel covers roughly half of Middle Tennessee. You'll get your exercise making all your meetings, and schedule plenty of time for getting lost thanks to the maze-like layout. And in meeting rooms with more than a couple of people testing the router capacity, well, good luck. If you're there for pleasure, getting lost can be a pleasure: the atrium gardens are very impressive, and there are many shopping and dining options of good quality. But you will may isolated, as the hotel is an island unto itself. But the staff is very cheerful and professional, and the rooms are well appointed.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Opryland Resort & Convention Center

Address: 2800 Opryland Drive, Nashville, TN 37214
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Nashville
#10 Luxury Hotel in Nashville
#32 Family Hotel in Nashville
#35 Romantic Hotel in Nashville
#35 Business Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Opryland Resort & Convention Center 4*
Number of rooms: 2882
Official Description (provided by the hotel):
Nashville's premier hotel, the Gaylord Opryland Resort & Convention Center, offers guests all the excitement and energy of Music City under one spectacular roof. Beneath our climate-controlled signature glass atriums and nestled in a bend of the meandering Cumberland River is an extraordinary selection of dining, shopping and recreation options that create the perfect setting for a complete getaway. Enjoy our 9 amazing acres of indoor gardens, cascading waterfalls and indoor river with our very own Delta flatboat. Within this lush landscape, you will discover remodeled guest rooms and suites, a completely redesigned Cascades lobby featuring a VIP check-in area, and a 20,000 square foot spa and fitness center. Gaylord Opryland also provides business travelers and meeting attendees a central location, 600,000 square feet of flexible meeting, convention and pre-function space and 263,775 square feet of exhibition space for dynamic meeting and convention experiences. Discover Gaylord Opryland and make memories. ... more   less 
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Also Known As:
Gaylord Opryland Hotel Nashville
The Opryland Hotel
Gaylord Opryland Hotel Packages
Nashville Gaylord Hotel

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