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“Huge, beautiful hotel” 5 of 5 stars
Review of Gaylord Opryland Resort & Convention Center

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Gaylord Opryland Resort & Convention Center
4.0 of 5 Resort   |   2800 Opryland Drive, Nashville, TN 37214   |  
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A Country Christmas
Ranked #49 of 149 Hotels in Nashville
Hasbrouck Heights, New Jersey
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Huge, beautiful hotel”
5 of 5 stars Reviewed May 8, 2011

This hotel was huge and so beautiful. A ton to see and do, a lot of places to eat and shop, and a great room. It was kind of like an indoor resort or a mall with a hotel attached. We had breakfast at Cascades which had great food and service and dinner one night at Stax which had a nice price and really good burger but not very good service. The cashier was rude and gave us the wrong change and didn't apologize or anything after I brought it to her attention. Hotel was easy to get lost in because of the size and all the different ways to get to each part but it makes for an excuse to look at all the scenery and stuff. There's even a river inside that's made up of water from places all over the world. You can take a riverboat ride on the river and learn some history about the hotel but for almost $10 a person and a fairly short ride it's not that worth it. The arcade was pretty nice but tokens were 50 cents each instead of 25 and the first night I was there only one of the token machines worked. The hotel actually has three pools. The indoor pool was huge. Most average hotel pools could definitely fit in it. They also had large locker/bathrooms which included a device that would dry your swimsuit (it worked pretty well although my suit was a little cold). The room was big and the bed was huge but comfortable. The fitness center had every piece of equipment you could imagine and there was a refrigerator that had damp towels to use. The hotel was quite crowded and at night there were quite a few seemingly drunk people and a lot of people were smoking outside (including in the hot tub which I believe is illegial) so it may not be so great for families with children. The lifeguards in the indoor pool also did not seem to be paying much attention at all and one of them kept walking in and out. It's also a very long walk from the spa to the pool.

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2011

What a great hotel! First rate staff. As good as your going to get anywhere. When in Nashville .. this hotel is a MUST!

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minneapolis, MN
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 7, 2011

We ate in the Jack Daniels restaurant. It was very noisy, which was ok. Service was okay up until we had to wait 20 minutes for the bill. The food was lousy. I ordered their southern fried chicken which was supposed to be SO GOOD. It was barely warm, the "crispy" coating was soggy and peeled off. Couldn't even begin to eat the coating. My husband ordered the chili which was barely warm also. He usually doesn't complain. We paid the bill and when we got home and received the credit card bill noticed that she had DOUBLED her tip.

Stayed May 2011, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GaylordOpryland, Guest Relations Manager at Gaylord Opryland Resort & Convention Center, responded to this review, May 19, 2011
sander1105,

I apologize that we did not meet your expectations in regards to the food at Jack Daniels. Our chefs would have gladly prepared something else for you to enjoy.

I have reached out to you via private message to gather more information so we can research and correct your billing issue.

Thank you for sharing your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
central virginia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 7, 2011

We thoroughly enjoyed our stay here - despite the hidden costs and "nickel and dime " charges lobbied on just about everything. This property feels like a grandiose Vegas Casino- I kept expecting to hear slot bells ringing. We thoroughly enjoyed the atriums and waterfalls. We enjoyed the good coffee as well - they even gave me a half cup of creamer for the room when I didn't want to use Coffeemate. The late evenings in the Library bar were wonderful times spent though not crowded (which is why we like it) . The staff at Old Hickory steakhouse was fantastic! Beware- place is very pricey but I think well worth it!
The rooms lack a lot, but you aren't in your room much of the time. The convenience of the mens shop was used by 3 of the 5 men in our family for emergency incidentals!
I would definitely search out their other properties to stay there.

Room Tip: go for the extra expense to get atrium facing room
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  • Stayed April 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hackensack, New Jersey
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 4, 2011

I have been to some incredible hotel/ resorts and the Gaylord Opryland Resort & Convention center has surpassed them in my estimation. The grounds are immaculate the staff very attentive, room service prompt (were there in under 30 minutes or your meal was free :-) I have nothing bad to say! If you want your monies worth, this is the place to stay. Came with 26 teenagers for the Chess Nationals and did not regret a moment of our stay!!!!

Room Tip: Try the Delta section-closest to convention ctr.
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  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cayuga, Indiana
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 3, 2011

That's all I could say when we stepped into the place... WOW. The hotel is bigger than the town we live in, and in fact did sort of feel like an indoor city. It's absolutely gorgeous!

We took advantage of the birthday stay one night, get one night free special, otherwise we probably would have stayed elsewhere so as to not break the bank! Even with the special, by the time we paid resort fees and parking, it was almost $300! A nice splurge, but not sure the room itself was worth that. You're definitely paying for the name, the scenery and the attraction.

The bed was very clean and comfortable, but was lacking on blankets. The shower was in need of a good grout cleaning. And we did notice that around the hotel was a decent amount of dust/dirt/grime and especially things like handprints and dust on the street lights and railings in the delta areas. I'm sure it's hard to keep that much area clean, but it did take away from the area to see the grime.

Be prepared for lots of groups of teenagers in town with their high school band, chess club, etc., and families with kids. We were in Nashville for a "just us" getaway without kids, so I was a little put off by this. With the price of the place, I wasn't expecting it, but it is a convention center.

The dining selections were lacking. We're not foodies by any means, so we found no appeal in most of the dining selections. We ate outside the hotel for two meals a day and then had a small meal in the hotel late in the evening both nights. The first night we split a burger and fries from Stax, which was very tasty although a little greasy. The cost for that was less than $12. The second night we had pizza from the little by-the-slice place next to Stax and were a little disappointed. The breadsticks tasted raw and the pizza was bordering on cold, and was greasy and tasteless. It looked and smelled better than it actually was. But it was nice to sit in the fountain area to eat both nights. Some more "fast food" options as well as maybe another ice cream shop would be great... Haagen Daas was so busy both nights we didn't even bother standing in line.

Definitely do the boat ride! It seemed a little short & overpriced for no longer than it is, and they get you for a $20 souvenir photo, but it was a very enjoyable ride. Go when it's getting dark and the lights are coming on!

Overall, it was a great stay and I would definitely stay again if I found another good promotion like this one.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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USA
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
175 helpful votes 175 helpful votes
5 of 5 stars Reviewed May 2, 2011

Reading the reviews,the one thing that kept popping up was how people felt the dining choices were too expensive. Well guess what - this isn't Shoney's or some other generic chain!! Instead of cheap tin utensils, you have quality silverware. Instead of paper napkins, you have cloth. Instead of a vinyl booth or wobbly table, you eat dinner at a proper table surrounded by flowers, trees, water features and beautiful lighting. Of COURSE that's going to cost more. If price is that important to you, then choose a cheaper place to stay. Simple.

Room Tip: A room with an inside balcony is worth it!
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  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Opryland Resort & Convention Center

Address: 2800 Opryland Drive, Nashville, TN 37214
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Nashville
#12 Luxury Hotel in Nashville
#34 Business Hotel in Nashville
#35 Family Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Opryland Resort & Convention Center 4*
Number of rooms: 2882
Official Description (provided by the hotel):
Nashville's premier hotel, the Gaylord Opryland Resort & Convention Center, offers guests all the excitement and energy of Music City under one spectacular roof. Beneath our climate-controlled signature glass atriums and nestled in a bend of the meandering Cumberland River is an extraordinary selection of dining, shopping and recreation options that create the perfect setting for a complete getaway. Enjoy our 9 amazing acres of indoor gardens, cascading waterfalls and indoor river with our very own Delta flatboat. Within this lush landscape, you will discover remodeled guest rooms and suites, a completely redesigned Cascades lobby featuring a VIP check-in area, and a 20,000 square foot spa and fitness center. Gaylord Opryland also provides business travelers and meeting attendees a central location, 600,000 square feet of flexible meeting, convention and pre-function space and 263,775 square feet of exhibition space for dynamic meeting and convention experiences. Discover Gaylord Opryland and make memories. ... more   less 
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Also Known As:
Gaylord Opryland Hotel Nashville
The Opryland Hotel
Gaylord Opryland Hotel Packages
Nashville Gaylord Hotel

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