We arrived at this wonderful resort set in the most magnificent surrounds and checked in with ease. There was a wedding taking place in the function room and adjacent restaurant.
Our 1 bedroom spa suite was lovely and comfortable.
After returning from and meal at a nearby winery and settling in for the evening from approximately 11.30pm until 2.30am we were continuously disturbed by guests who had clearly attended the wedding and were intoxicated.
There was yelling in the corridor, multiple door slamming, yelling within their room, loud music, loud taking on their balcony and furniture being dragged across their floor.
I called reception at 12.30am to complain and was assured that it would be taken care of.
At 1am, I called the room directly and requested them to tone it down....
Our reservation was made approximately 6 weeks prior to our stay. Surely knowing that they were holding a function and that guests of the function would be staying at the resort, that management could have planned the accommodation for the evening a lot better by isolating the wedding guests so as not to have an impact on the other guests looking to unwind in the countryside...otherwise a gorgeous resort set in a delightful surrounds.
- Official Description (provided by the hotel):
- Balgownie Estate Vineyard Resort & Spa is ideally located in the heart of the Yarra Valley less than 1hr from Melbourne CBD & Airport. Boasting contemporary first class spa suite accommodation with spectacular views across the valley, Rae’s Restaurant, Cellar Door with complimentary wine tasting 7 days, Health Club, Natskin Spa Retreat, modern conferencing and leisure facilities plus more! Whenever you visit, you are guaranteed a memorable stay in the heart of Victorian wine country. ... more less
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- Also Known As:
- Balgownie Estate Vineyard Hotel Yarra Glen
- Balgownie Estate Vineyard Resort And Spa
- Balgownie Vineyard Retreat Hotel
- Balgownie Vineyard Retreat Resort
- Balgownie Estate Vineyard Resort & Spa Yarra Glen, Yarra Valley, Australia