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“Very very disappointing” 1 of 5 stars
Review of Araluen Lodge

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Araluen Lodge
4.5 of 5 Hotel   |   603 Steels Creek Road, Yarra Glen, Victoria 3775, Australia   |  
Hotel amenities
Ranked #3 of 4 Hotels in Yarra Glen
Perth, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“Very very disappointing”
1 of 5 stars Reviewed September 29, 2008

I booked 3 nights at the Araluen Spa Cottage which is part of the Araluen Lodge via the website. While everything looked great it was an extremely disappointing experience.

Firstly, when we arrived on the Thursday afternoon Greta was not expecting us although I had booked 5 weeks in advance.

Our initial impression was that the cottage was dirty. The carpet needed cleaning, the lounge was grotty and in general, it just didn’t feel fresh and clean. It was also a miniature cottage – very very small. I had expected a normal size cottage, not a dolls house with absolutely no room to move.

Because the cottage was so small, the air-conditioning that was used for heating during the cold Yarra Valley winters was useless because the heat was so overwhelming in such a small area.

There were no drawers at all in the bedroom for your clothes, and the wardrobe that was around 1 ½ feet wide only had 4 coat hangers inside. The wardrobe was also home to a vacuum cleaner, an ironing board, a broom and an iron.

There was a bowl of fruit that was obviously left over from the previous occupants the weekend before. I pulled out 2 pieces that were rotting and left them out for Greta to take away and I assumed that she would replace all of the fruit as it was old and past its use-by-date. However, to my surprise she took away the rotten fruit and left the other fruit without replenishing any of it.

I also left out to be replaced a dirty yellow dish cloth that looked like someone had been cleaning the floor with it. To my surprise, it was never replaced. We had to go to IGA and buy a new packet. I just can’t accept that an establishment that advertises itself as a luxury B & B would even consider not replacing the dish cloth EVERY TIME someone new arrived. Definitely a no no in my books.

The website talks about a continental breakfast consisting of locally sourced produce and homemade jams etc etc. We were given those tiny squares of jams, honey and vegemite that you get in cheap motels.

Before arriving in the Yarra Valley we spent 4 wonderful days in the Mornington Peninsular in a B & B that exceeded out expectations in every way. While we also loved the Yarra Valley, anyone who has ever been away for a special holiday and stayed in accommodation that has not met their expectations knows how disappointing it is!

  • Liked — Nothing
  • Disliked — Disappointing Yarra Valley produce and the dirty carpet
  • Stayed September 2008, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Sydney Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 20, 2006

This place is beautifully decorated and landscaped. Greta, who owns the place, is very friendly and welcoming. She also provides a delicous breakfast in the morning. The price was very reasonable given the quality of the accomodation. This place was just what we needed after a long day of driving and sightseeing. One of my best B&B experiences.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Araluen Lodge

Address: 603 Steels Creek Road, Yarra Glen, Victoria 3775, Australia
Location: Australia > Victoria > Yarra Valley > Yarra Glen
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Yarra Glen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Araluen Lodge 4.5*
Number of rooms: 3
Official Description (provided by the hotel):
Araluen Villas are set in the heart of the magnificent Yarra Valley with stunning views over the Valley, with internet, fireplace, King bed with ensuite and double spa, heated flooring and towel rails, TV/DVD, Bose sound system with music library, full kitchen, nespresso machine, breakfast hamper and a bottle of French Champagne. All within close proximity of wineries, galleries, boutique shops in the heart of the Yarra Valley. ... more   less 
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Also Known As:
Araluen Hotel Yarra Glen
Araluen Lodge Yarra Glen, Yarra Valley, Australia

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