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“Give it a miss!” 2 of 5 stars
Review of Comfort Inn Trawool

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Comfort Inn Trawool
3.5 of 5 Hotel   |   8150 Goulburn Valley Highway, Trawool, Victoria 3660, Australia   |  
Hotel amenities
Ranked #1 of 1 Hotels in Trawool
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Give it a miss!”
2 of 5 stars Reviewed January 7, 2014

My husband and I went there for an anniversary through Cudo and from the photos and expensive price of $190 a night (for a spa room), thought it would be a decent place. Thankgoodness we only paid half that or we would have left. (Although, paying ahead with vouchers ties you in anyway!) The views are great but the hotel doesn't use it or give you any place to sit and enjoy it. An outside seating area would have been lovely! The windows in our room were tiny and you had to stand up right against it to see the view. The tennis court & recreation areas are run down and the pool fithy with weeds growing out of the spa! Our room was passable (and very clean) but nothing special and little repairs needed everywhere. NOT worth anything near $190 a night! The photos on the website are beautiful and misleading... must have been taken some time ago. Apart from the bike/walking track, there is nothing at Trawool so we spent the day driving around the hills and enjoying wineries and restaurants at neighboring towns.

There is no mobile access unless you are with Telstra and no landline access to your room after 8pm or so at night! We had left, albeit adult, teenagers at home and would have liked 24hr access to them. There should be a direct no. through to each room!!

The breakfasts are dismal with only cereal and toast available. No coffee machine, only instant.

We wish we'd spent a bit more money and gone to a much nicer place. Bargains are only good if they are a real bargain... this was not!

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 26, 2013

Had to stay at the hotel for 2 weeks due to relocation with the army and upon arrival were told that they had not been advised of our early arrival and our room with kitchen was already booked out. We would have to settle for a room with no kitchen or go somewhere else.

Service was disgusting and our room was not serviced the entire time we were there. Our stay was over Christmas and we went into Melbourne for the majority of it as we could not stand staying at the hotel.

Not allowed to cook in the kitchen, not even a microwave. And the reception closed over Christmas until January which left us with no access to bistro or other facilitaties.

Would not recommend this place to anyone and warn others to stay away!!

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shaz606, Front Office Manager at Comfort Inn Trawool, responded to this review, January 29, 2014
I thank you for your response, but I am very disgusted with the untruth you wrote. When you checked in to our hotel our owner advised you that the Room with the full kitchen was still being used by another army person who's up lift had changed by one day AOT was informed the room was cleaned and ready for you and your family to move into at 9am the next day . You and your Family stayed one night and headed to Melbourne with closing all curtains and dead locking the door. Our Cleaners worked up to the 24thof Dec with other army staying and have noted that you were not staying in your room. The restaurant closed on the 22nd of December at 6pm, but our Cold Breakfast was still available each morning between 8-10am. At no time did you come to Reception and voice your concern or ring the after hours number in compendium in your room.
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Frankston, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 3, 2013

Hi, we recently purchased another voucher for the Comfort Inn at Trawool, after a nice visit using a Cudo voucher last year.

We booked this option:
Option One: Only $159 instead of $330 for two people to stay two nights in a Standard Room - anytime including weekends.

However, when we arrived we were told we had to pay a $40 room upgrade surcharge. The staff member was really nice, but said she had to call someone, I assume it was the owner who came and she was the rudest person I have ever experienced in my life at a hotel. She said if I was not happy to pay the upgrade we could "just get back in our car and drive home". This was in the bistro as we arrived at 8:15pm (as arranged) and people were watching and it was very embarrassing. In the end we agreed on $20 extra and I paid it in cash.

This was a disgusting display from the Comfort Inn at Trawool. I didn't book an upgrade and had the Cudo voucher with me. They tricked me into paying extra money on top of the voucher.

The owner was so rude. I am was not happy and would love to post this negative feedback elsewhere as Cudo customers need to know the unscrupulous business practices that Comfort Inn at Trawool have. So disappointing.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 1, 2013

We stayed for 2 nights through the Trawool website for $179 and were out the back in a 7 room area, not in the main building. Had always passed by Trawool resort and mentioned would love to stay there, but not anymore! From the outside the resort looks really good and enticing, but on the inside it is tired and needs quite a bit of work-we struggled to open our flywire sliding door because it was broken and on the second night there was no hot water for a desperately needed shower after a day of activity. My husband reported our dilemma and a very nice staff member came to our aid, we went out for dinner in Yea and upon our return the problem had not been fixed -no hot water! We rang reception but the office was closed (after 6pm) so then my husband had to go and find someone to find out what was happening- the office said they had tried ringing us whilst we were out. My husband spoke to the owner only to be told the master switch needed replacing and couldn't be done until Monday, so "sorry there's no hot water until then" -and this was Saturday! My husband then asked if there was shower in the main building that we could use and was told no, all rooms were booked - we could wait until the next morning after other guests had checked out! He then asked for an extra kettle so we could boil up some water to have a bath. (no offer of a reimbursement for the inconvenience!)
The tennis courts were dreadful with broken nets and uneven surfaces with the artificial grass being ripped and hence the surface uneven. To use the dirty BBQ in an unkempt area cost an unbelievable $50 and if utensils were to be used this had an added cost of $20-obviously the owners don't wish anyone to use the facility at this price. Another added cost in this resort is $24 to use the squash court which we didn't even bother to look at. Breakfast was passable with toast and cereal but more selection would be great and something to look forward to first thing in the morning!
We also noticed in the 7 room complex we were staying in that our room was the only one without a couch, so my husband went and asked if we could have one so we could watch TV and not have to sit on the bed. He was told "no, you've got 2 chairs", but so did all the other rooms. Another friendly staff member then obliged and got one for us.
On the plus side the view was good, we used the bike trail, fished in the river and enjoyed ourselves but were quietly disappointed in the "resort".

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 27, 2013

We went there for couple of nights... customer service was so poor. When we ask them about the food quality they served, we were harassed by staff and did have to call police on Sat night. Worst weekend experience, please avoid this place if you respect yourself.

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 17, 2013

We have arrived at the hotel on Saturday evening, only to be told by the staff member that they have no idea about our online reservation made via choicehotels.com.au, that our room was already taken and that the best they can do is to offer us a standard room (we have booked a room with a spa). The lady at the reception was very unprofessional (at one point during our conversation she was just plain rude with a "Hello! We don't have your room!"), not once apologized to us and even suggested that it was our fault that we didn't call to confirm our booking. We have never felt so unwelcome so we just left and found accommodation in Nagambie instead.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

My wife and I spent two nights here. The place was very quiet and peaceful, with a wonderful charm. Excellent walking and cycling is right on the doorstep, so you don't need a car between arrival and departure. The staff were very helpful with tips on places to visit and our room was bright and spacious.
We will be back!

Room Tip: Choose an upstairs room for wonderful views, or downstairs if you want your car at the door.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Trawool

Address: 8150 Goulburn Valley Highway, Trawool, Victoria 3660, Australia
Location: Australia > Victoria > Trawool
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Trawool
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Comfort Inn Trawool 3.5*
Number of rooms: 27
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