We stayed for 2 nights through the Trawool website for $179 and were out the back in a 7 room area, not in the main building. Had always passed by Trawool resort and mentioned would love to stay there, but not anymore! From the outside the resort looks really good and enticing, but on the inside it is tired and needs quite a bit of work-we struggled to open our flywire sliding door because it was broken and on the second night there was no hot water for a desperately needed shower after a day of activity. My husband reported our dilemma and a very nice staff member came to our aid, we went out for dinner in Yea and upon our return the problem had not been fixed -no hot water! We rang reception but the office was closed (after 6pm) so then my husband had to go and find someone to find out what was happening- the office said they had tried ringing us whilst we were out. My husband spoke to the owner only to be told the master switch needed replacing and couldn't be done until Monday, so "sorry there's no hot water until then" -and this was Saturday! My husband then asked if there was shower in the main building that we could use and was told no, all rooms were booked - we could wait until the next morning after other guests had checked out! He then asked for an extra kettle so we could boil up some water to have a bath. (no offer of a reimbursement for the inconvenience!)
The tennis courts were dreadful with broken nets and uneven surfaces with the artificial grass being ripped and hence the surface uneven. To use the dirty BBQ in an unkempt area cost an unbelievable $50 and if utensils were to be used this had an added cost of $20-obviously the owners don't wish anyone to use the facility at this price. Another added cost in this resort is $24 to use the squash court which we didn't even bother to look at. Breakfast was passable with toast and cereal but more selection would be great and something to look forward to first thing in the morning!
We also noticed in the 7 room complex we were staying in that our room was the only one without a couch, so my husband went and asked if we could have one so we could watch TV and not have to sit on the bed. He was told "no, you've got 2 chairs", but so did all the other rooms. Another friendly staff member then obliged and got one for us.
On the plus side the view was good, we used the bike trail, fished in the river and enjoyed ourselves but were quietly disappointed in the "resort".
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