My partner and I headed down to Philip Island over the Superbike Weekend. We chose Silverwater on account of its 4.5 star rating and we really needed AND expected a luxurious weekend away from our very busy professional lives.
Basically we are left wondering who hands out the ratings for Hotels in Victoria!
The Resort rooms are not much more than a fancy cosmetic overhaul of 3 star apartment block. The rooms are small and Queen beds only. There is NO mini bar. There are none of the usual 4.5 star hotel room inclusions ... everything is extra - and you pay for it !
Then there is the unfortunate reality that the place has been built on the cheap and you'll know EXACTLY what your neighbours are up to - there is no noise insulation between apartments and you'll get to know your neighbours ..intimately !
The "All Day" dining - room service - is only available 11am to 5pm. And room service for dinner is only available 6pm - 8pm.
As for the food - bypass the dinner menu at all costs !
For the first time in my international travel experience - I sent the food back .... it was nothing short of terrible. I have eaten better at a country truck stop !!!
Worse still, when we expressed our disappointment - we were told by the Food Manager that it was basically out fault and that we had chosen the wrong dinner from the menu !
After something of an argument - we were discounted the cost of one meal ! Not good !
The one outstanding factor was the one particular guy on the bar - he was just outstanding in terms of personality, service and product ..he was so outstanding compared to the mediocrity demonstrated by his staff colleagues - we only wish we had caught his name to sing his praises !
At no stage did staff make you feel welcome ...we actually felt like we were imposing by just being there ! When checking out ...we were not even asked the ubiquitous "did you enjoy your stay?
In short - if you have travelled widely and/or know what 4.5 star means in the hotel industry and the value and service that goes hand in hand with such a rating - DO NOT go to Silverwater - you will more than likely be disappointed.
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- Also Known As:
- Silverwater Hotel San Remo
- Silverwater Hotel Phillip Island
- Silverwater Resort Phillip Island