We arrived after a long day on the road to find the lobby and public rooms packed with people having a grand old time: a wedding party. "Sorry, but the wedding party will be dining in the beautiful dining room shown on our website. You did make a reservation, but that's too bad. You will be dining in the 'conservatory' in the back."
Tiny room; tiny bed; poor lighting; no hair dryer; bathrobes with no sashes (hello, world!) ...all as stated by other reviewers.
At the appointed hour, we were escorted through the bar (populated by silent, unhappy-looking guests) to our table at the far back of the building. By that time, festivities were well underway in the adjacent dining room, and one of the worst bands in memory was playing loudly for the enjoyment of the wedding party and for the accompaniment of the rest of us.
Service was sloooooow -- presumably, the staff were paying attention to the party -- and the meal was no more than adequate considering the high culinary standards we had become accustomed to elsewhere in Australia.
Coffee and newspapers in the library, as mentioned by an earlier reviewer, were impossible due to the crowd and the noise. So, up to the room where sleep was impossible until the band finally quit and the people went home in the wee hours.
Don't even think about breakfast if you're leaving at 8:00 in the morning, as we were. It doesn't begin until 8:30, and even a simple continental breakfast for early departees is impossible as there is no employee in the hotel at that hour! As noted by an earlier reviewer, they pack up, lock up and go home at night.
As I subsequently wrote to Queenscliff in a letter of complaint, they are not a Hyatt and they cannot absorb a party of that size and volume without inconveniencing other guests who are paying dearly for their primitive...oops, make that historic...accommodations. The hotel promotes itself in its brochure as "An ideal place for a peaceful stay." Weddings of this size are obviously good business for them, but we believe they have an obligation to notify regular guests ahead of time that their evening will be noise and crowded, and that they will not be allowed to enjoy "traditional dining in the grand manner" as also promised in the brochure. Their response was the usual "We apologize for the inconvenience."
It's a nice place, but don't book without querying whether there will be a function in progress while you're there. And check again before your arrival date to be sure something wasn't booked in the interim.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.