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“Fantastic location on the main street” 4 of 5 stars
Review of Vue Grand

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Vue Grand
3.5 of 5 Hotel   |   46 Hesse Street, Queenscliff, Victoria 3225, Australia   |  
Hotel amenities
Ranked #1 of 2 Hotels in Queenscliff
Melbourne
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
“Fantastic location on the main street”
4 of 5 stars Reviewed March 3, 2009

Stayed here for just one night with my partner for a romantic getaway. The hotel is beautiful (heritage listed) with lots of different indoor and outdoor spaces to enjoy. Make sure you check out the rooftop terrace for a drink - great views, although you can only access it by stairs. Our room was nice - bit poky, but still nice and clean. Buffet breakfast in the stunning restaurant (great venue for a wedding) was a very good standard. No probs here, would recommend to couples, although the elderly may have problems with the stairs.

  • Stayed January 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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137 reviews from our community

Traveler rating
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    10
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10
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 4, 2009

I have mixed feelings about this hotel, to compare this hotel with others of the same rating; the Vue Grand would lose 7 times out of 10. For a start it barely scrapes in as a 4 star hotel but being in a historical resort town. It is a historical building in a very tired shape, cracks in the ceiling need repairing and an overall paint job wouldn’t go astray. Having said that my first impression of the entrance and foyer area was clean and well furnished with period furniture.

We booked the traditional room after being told by the staff that it was a bigger room than the balcony rooms (as we had a little one with us). All I can say is if our room was the more spacious one I feel sorry for the guests in the balcony rooms. The room was small and I never knew an ensuite meant a couch shoved in the corner of a room, the old style furniture was OK although the modern furnishings (i.e. the bar fridge and TV) did look out of place. The bed was big and adequate; it was firm but not hard. The bathroom was something out of a DIY nightmare – it just looked like some one had just gone to the local hardware shop and bought the cheapest fixtures to do up the bathroom. I cannot judge on the new turret, tower or spa suites which on their website looks amazing. This may be the choice next time we think of going up there.

Food at the Café Lure was average – the usual western menu with the standard chips or salad as extras with the meals, nevertheless it was always busy in the afternoon. We did not try the food in the Grand Dining Room; the menu did look appealing though. We did have breakfast in the Dining room which was also adequate but lacking in variety. The standard buffet of cereal, bacon and eggs and not much else.

The hotel seemed to attract a lot of wedding events; while we were there the staffs was constantly showing people through the hotel who were interested in booking a wedding in one of their function rooms.

Overall I would say that it is a well appointed hotel right in the middle of the township which made it close to everything but it was the finer touches to the hotel that disappointed. I am trying hard to praise this hotel as I enjoyed the time spent there but in comparison to other hotels I’ve stayed at for the same price it really comes up short.

Likes

Great old time atmosphere.
Friendly and helpful staff.
Family friendly.

Dislikes

Our room was situated above the outdoor smoking/bar area which made it very noisy.
General tired look to the hotel.

  • Stayed December 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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central victoria
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 22, 2008

We stayed at the Vue Grande apartments (just down the road, but owned by the Vue). Apartment itself was lovely, recently refurbished very modern, 2 bedroom, king size bed in each, but for the price was lacking in basics.
No hairdryer (even crummy hotels have hairdryers these days), one small mirror in bathroom the only mirror in place. (Hard when everyone trying to get ready.)
Not even a bottle of water in the fridge. (it did have tea/coffee)

Sounds a bit petish, but for the price you pay, I expect to get value for money, and this definately wasn't. I have stayed in a lot cheaper places and received more.

Breakfast was included,had to walk to dining room of the Vue, that was okay.

Beds comfy.

  • Liked — central position
  • Disliked — lacking in comforts/luxury
  • Stayed November 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Melbourne
1 review
1 of 5 stars Reviewed November 16, 2008

We stayed at the Vue Grand for my birthday. We chose the hotel as we had previously visited Queenscliff and went in the bar for a drink. The hotel frontage and the interior is very nice, and we decided to come back and stay some time.

For the price you pay i expected some level of luxury in the room. The actual room seemed very dated and tired. It was small, the bathroom was very small and the taps were leaking and the shower door was cracked. The TV was cheap and very small. The room fridge was soooo noisy, kept me awake.

My wife's phone went off during the night, and we turned on the light. Wish we hadn't as there were massive moths on the ceiling. You could hear them flying around the room.

When i let the night duty manager know this she said that this was down to the time of year. Her attitude was a disgrace.

I was so disappointed in the hotel room and the level of service. Would not recommend the hotel for a stay, and it has kind of put me off this type of hotel.

  • Liked — The bar and some interior old features
  • Disliked — The room. Old, grubby and run down
  • Stayed November 2008, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Sydney
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 7, 2007

Great hotel in a terrific location. The public areas were fantastic and the service was very helpful. We had a superior room which was comfortable and opened onto a great verandah. A really good place to stay.

  • Stayed January 2007, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 27, 2006

The room at the Vue Grand was terrible. The bed was exceptionally small for two people. The iron did not work (felt like it was the 1880's). The stereo did not work. The bathroom was extremely tight to move around. The shower and pressure of water was terrible. The breakfast was a disgrace - "just help yourself" from the staff.

The evening meal (package deal) was delightful - service tremendous from young F & B attendant. Could hear the chef yelling at staff.

The indoor pool area was filthy and had dead indoor plants. There was even a "turd" in the pool - I was literally disgusted.

Given I work in the hospitality/tourism industry - would never recommend to anyone. Very disappointing for what paid for. This was supposed to be a surprise birthday present for my husband - such a disappointment.

Completed the questionnaire left in room - nobody even responded.

Friends of ours were going to book - after what we told them - they decided not to.

  • Liked — The dinner
  • Disliked — Breakfast, "help yourself", most of it gone and not replaced, stale, uncomfortable room
  • Tips/Secrets — Suggest try somewhere else in Queenscliff - the locals know of better places to stay - extremely overrated
  • Stayed April 2006, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed August 19, 2006

I stayed at the Vue Grand for a work conference. Whilst the building has a fantastic historic feel, the facilities were definitely not 4-5 star. The room was noisy, the bathroom tiny and of low quality. The TV was tiny - just the portable variety. To connect to the internet I had to sit on the bed, as the telephone connection was across the room from the desk. The digital projector was booked for the conference, but they had given the one that they had to another group - so no powerpoint presentations for us. The dining room was magnificent - but sadly the food was very average

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vue Grand

Address: 46 Hesse Street, Queenscliff, Victoria 3225, Australia
Location: Australia > Victoria > Queenscliff
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #1 of 2 Hotels in Queenscliff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Vue Grand 3.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Vue Grand Queenscliff, Victoria
Vue Grand Hotel Queenscliff

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