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“Rude and Unfriendly Staff” 1 of 5 stars
Review of Port Pier Cafe

Port Pier Cafe
6 Pier Street, Portarlington, Victoria, Australia
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Ranked #16 of 18 Restaurants in Portarlington
Cuisines: Spanish
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
1 review
“Rude and Unfriendly Staff”
1 of 5 stars Reviewed May 18, 2014

After attempting to ring (started ringing from 8am as they state on website their open from 8 on a Sunday) the phone was finally answered at 9am. Once phone was answered we were greeted rather rudely by male staff member, once we said we had a living social voucher we were told they were too busy and we wouldn't be able to book in and we should've known that they'd be busy. Even stating that the voucher was due to expire next weekend they still wouldn't accommodate us to use the voucher.
Would definitely not recommend this restaurant as staff are rather rude and that was only over the phone would hate to think what they would be like in person.

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44 reviews from our community

Visitor rating
    7
    8
    5
    2
    22
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“AWFUL, RUDE OWNER/STAFF”
1 of 5 stars Reviewed April 21, 2014 via mobile

We went to the resturant, were greeted rudely by the waitress/daughter of the owner, then she mumbled some swear words under her breath. Food was a disaster, tasted like pre-heated left overs, over priced and horrible tasting. Rude staff, its a family business, dad is the chef, daughter the waitress and son inlaw the waiter. They need a lesson in hospitality. Stay away if you dont want a really bad experience. They make you feel like its a privaledge for you to ve there, where in reality they should be chasing our dollar!!!!!!! DO NOT GO HERE....plenty other nice eating places around

  • Visited April 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
8 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“Need a new chef”
1 of 5 stars Reviewed April 1, 2014 via mobile

Overpriced - worst paella ever - should close down and let a real restaurant have a go in great location. Very very disappointed as we took friends from Melbourne and were extremely embarasse

Visited February 2014
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1 review
“Terrible place”
1 of 5 stars Reviewed March 15, 2014

Very rude unprofessional behavior for a restaurant. The staff were Unhelpful and need a lessons in manners.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
82 reviews 82 reviews
52 restaurant reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
“Fun atmosphere”
4 of 5 stars Reviewed March 11, 2014

This little find was a delight. Their tapas menu had a great selection. The atmosphere was fun and suited the theme. The staff were really pleasant. Location great !!!

  • Visited March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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