Booked a two night stay at The Jetty Nagambie. Website looks great but don't be deceived.
First issue was the booking, on ringing I spoke to a male who has no customer service skills, and who sounded like the cleaner! Very difficult to understand, and I wasn't even sure that he understood the booking. Later had to change the dates, left a message which was responded to by a woman (later found to be his wife), who said she had changed the dates by one day.On arrival, mass confusion between the couple, who had crossed out the AMENDED booking dates, and left it with the original booking. No apologies for the confusion, despite the woman admitting I had rung and changed the booking.
Finally into a 2 bedroom unit with views over Lake Nagambie. Unit is modern and of a high standard, but the standard of maintenance and cleaning was concerning. Much of the glassware had to be washed as it was not clean, there was no dishcloth, and about 2 inches of toilet paper. There was a lack of utensils such as an egg slide. There were cobwebs visible on the walls and ceiling, and the patio was dirty.
Outside there is an indoor pool which is closed and dirty. The infinity pool on the lake edge was filthy, and not suitable for use. The tables and chairs outside were also very dirty, and the lack of care was clearly visible.
This venue would be great if more attention was given to improving the level of maintenace and attention to detail, which was clearly lacking. Will not recommend for a visit while it continues in this state.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.