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“Good Hotel for the Price” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area

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Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area
2.5 of 5 Hotel   |   565 S Mt Juliet Road, I-40 at Exit 226 (opening August 5, 2008), Mount Juliet, TN 37122   |  
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Ranked #3 of 4 Hotels in Mount Juliet
Fort Bragg, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good Hotel for the Price”
4 of 5 stars Reviewed January 23, 2013

Stayed here on several occasions when visiting friend sin Nashville. It's in a good location...shopping areas, restaurants, and movie theater nearby, and not much more than 10 minutes form downtown Nashville. Hotel was in nice conditions and the rooms were clean, modern and comfortable. Continental breakfast had all the essentials, including healthy choices.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review, January 28, 2013
Thank you for your recent stay and feedback. Your review was very much appreciated. We are glad to have guest like you . Feedbacks such as yours will help us to accomplish any issues if stated. Thank you again for your review. We will be glad to see you come back and stay with us.

Management
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106 reviews from our community

Traveler rating
    60
    28
    9
    1
    8
See reviews for
39
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7
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 23, 2013

The hotel itself is wonderful. Comfortable, quiet, clean. Great breakfast, near grocery stores, restaurants and gas stations. The highway exit can be tricky from the Nashville side. We got a great deal on this hotel so didn't mind the drive into Nashville every day but if we were traveling in high season, it would probably cost the same to stay closer.
We stayed in a king suite w/ jacuzzi (although it didn't work very well), but the room was great.

Room Tip: we were on the street side and still quiet.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review, January 28, 2013
Thank you for your recent stay, and feedback. We are glad to here you had an awsome stay at our hotel. I do appologize for the Whirlpool, and actions are taking forward as of today. We are always working to be the best we can be, and feedback such as yours will help us to accomplish this.We take comments such as these serious and take actions that are needed. Thank you again for your review.


Management
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lebanon, tn
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 12, 2013 via mobile

First of all I booked in advance and both rooms had been canceled when I arrived. They did eventually find two more rooms on the same floor although not together as I had booked. The room my teenage girls got (this was supposed to be for a 16 year olds birthday pool party) seemed ok. However, the room me and my husband got smelled strongly like wet dog. I reported this and was told the only other room was on another floor. Not wanting to leave the girls completely unsupervised I declined and kept the smelly room. The girls did enjoy the pool. Very nice. He even let them stay a little longer after the normal closing because of the birthday. The 'lady' running the breakfast the next morning was VERY rude! I informed the desk that ahe apparently needed help since she was complaining the whole time to everyone that she had no help. It didn't help. She continued complaining. I eventually suggested that we just go to Cracker Barrell down the road for breakfast.
I called the 800 number the next day to tell them about the problems and encountered yet another rude employee. Unbelievably he worked for the customer satisfaction line and thought nothing of the smelly room or the very rude employees. No help there either!
We will never stay in another Holiday Inn!!!

  • Stayed July 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review, January 21, 2013
Thank you for your recent stay, and feedback. This is not the typical guest experience, and I apologize for the overall dissatisfaction of your stay. We are always working to be the best we can be, and feedback such as yours will help us to accomplish this.We take comments such as these serious and take actions that are needed. Thank you again for your review.

Management
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Las Vegas, Nevada
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 6, 2013

We picked this hotel on Priceline and were very pleasantly surprised when we saw the hotel. It is updated and well-maintained. The public areas are clean and pleasant. Our room was clean, the mattresses were very comfortable and the bathroom was actually pretty! This breakfast is a cut above the usual hotel "complimentary" breakfast. It was more than just toast and cereal.

This was the best hotel we've stayed at so far in our cross-country drive. I would strongly recommend staying here. The surrounding area is also very nice. Lots of restaurants to choose from for dinner. Walmart is close by, so is Best Buy and Staples if you need anything while on the road.

Room Tip: I can't imagine that they have any "bad" rooms.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review, January 21, 2013
Thank you for your wonderfull review. We truly appreciate it. Please come back and see us.

Management
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Raleigh, North Carolina
Top Contributor
244 reviews 244 reviews
44 hotel reviews
Reviews in 98 cities Reviews in 98 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed December 7, 2012

I really wish I could do half stars, because this is more of a 3.5 than a 3. This hotel is adjacent to a large shopping area, which made the hotel a little more appealing. Check-in was easy and the front desk folks were friendly, the rooms were neat and clean. Breakfast wasn't impressive, but it filled me up before leaving every day, so I couldn't complain. Only downside was that the entrance to I-40 is horrible in the mornings, but it's not something that the hotel can help. My stay was comfortable and I'd come back again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review, December 14, 2012
Thank you for staying at our hotel. Your valued opinion will help us continue to provide the best customer service. We hope you visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 30, 2012

This hotel is amazingly clean and new. The front desk staff does not have a good presence at the front desk, the ones that you can find are very helpful. We found the beds to be pretty stiff, but the rooms are well appointed and larger than most other chains. This is an excellent area. Providence Marketplace is right across the street. It has a lot of shopping including Books-a-million, Target, Old Navy, Joann Fabrics, Lifeway, JC Penney, Petsmart, and HomeGoods, Best Buy, Belk, etc., etc. The food choices are very good in this area. Fulin's Asian, Chick-fil-a, Cory's Doghouse, Panera, Salsarita's, Steak-n-shake, Sonic, McDonalds, O'Charley's, Logan's, Olive Garden, Taco Bell and Wendy's. This hotel has breakfast, which we took advantage of each morning we were there. They had most of the standard fare, such as biscuits, eggs, bacon, sausage, pancakes, cinnamon rolls, bagels, toast, gravy, etc. It was pretty good. This hotel is amazingly quiet. We really didn't hear any of the noise that you usually hear when you stay at a hotel. This hotel has a nice workstation that we were able to use to print some coupons that I had in my email, so that was super convenient. They have plenty of parking as well. I'd definately give this hotel a try, I think you will be pleased.

Room Tip: I would say to ask for an upper floor room, there are only 3 floors, and also one away from Mount Ju...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review, December 3, 2012
Thank you so much for the wonderful compliment. We hope you come visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malvern, PA
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 26, 2012

This hotel has the perfect location - right off the I-40 and only 10 minutes to the airport. They are right next to the Providence Center (huge shopping area) and you can walk to many dining places, grocery stores and a movie theater. We stayed at this location over Thanksgiving as we were visting friends. The staff is very pleasant and the hotel is very clean. I didn't find the bed that comfortable but I was only there for four days, so I dealt with it. The rooms have a mini fridge and microwave and a decent flat screen tv and plenty of counter space in the bathroom. We will be staying here again in April when we visit again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_MJ, General Manager at Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area, responded to this review, December 3, 2012
Thank you for the wonderful compliment! We look forward to having you back in April.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area

Address: 565 S Mt Juliet Road, I-40 at Exit 226 (opening August 5, 2008), Mount Juliet, TN 37122
Phone Number:
Location: United States > Tennessee > Mount Juliet
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Mount Juliet
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mt Juliet-Nashville Area 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Mt. Juliet-Nashville area 19 miles away. The newest Mt. Juliet hotel is just quick 10 miles away to Nashville International Airport (BNA). Our spacious guest rooms and executive suites are beyond exceptional in decor and privacy and have everything you expect from an informatively designed hotel. All rooms include refrigerator & microwave, wireless high-speed Internet, work desk, ergonomic chair with ottoman, and 32' flat panel TV. Holiday Inn Express & Suites in Mt. Juliet will be a perfect lodging facility for business and leisure which includes a 24-hr business center, 24-hr guest laundry, 24-hr fitness center, and the salt water indoor heated swimming pool. Start your day off enjoying our complimentary Express Start breakfast across from a 63' flat panel TV and Internet access pods chairs. From our 'fresh, modern style' decor, state-of-the art amenities and modern eatery, our guest have the most memorable experience. Area attractions: Nashville Super Speedway 'closest and preferred hotel', Nashville Shores, Hermitage Andrew Jackson, Providence Market Place, Grand Ole Opry, golf, etc. Businesses: Del Webb, Dell Computers, Lochinavr, Nashville Auto Auction, Bridgestone Firestone, Cracker Barrel Corporate Offices, Genesco Hospitals: Summit Medical Center, University Medical Center Stay Smart at the Holiday Inn Express & Suites Mt. Juliet, TN. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Mt Juliet-Nashville Area
Holiday Inn Mount Juliet

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