As my good friend Angie mentioned, I was one of the musicians that was charged 'twice' for my paid room. This was my very first time to the US and I have to say that thanks to the inept handling of the situation I found myself without money to even travel for 17 hours back to Gibraltar with. When we first arrived for the weekend we had booked at least three months before, we were faced with a complete mess with the bookings of three rooms. Two of the rooms had been booked on their system for just an overnight stay and then we were meant to change rooms the next day. Luckily, the hotel was almost not at full capacity so it was eventually fixed. The service and housekeeping was good throughout the stay and our jam went brilliantly. I had budgeted my spending money well to last me through what was left of my trip after I left the hotel.....Or so I thought!! I was charged DOUBLE for two rooms which were paid for on my debit card. This completely crushed the last few days I had in the US and as mentioned earlier I had to travel for 17 hours on three separate flights with 10 bucks in my pocket.
This does not end here unfortunately. When I got back to Gibraltar my bank informed me the money had been tied down in limbo and it could take up to 2 weeks for it to go back into my account. This was about £400 by the way.....and surely enough it took the full two weeks for it to return. The most appalling thing is that my bank contacted the hotel as well as I asking that their general manager contact me considering that I had paid enough to not have to pay for an international call. My trip was in May...Guess what?? I'm still waiting on that callback.
All in all, I had a great experience meeting friends I never would have though of meeting but this hotel did a lot of damages to my finances and charged me for money I never signed for. Hopefully they will have some decency to contact me :(
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites in Mt. Juliet-Nashville area 19 miles away. The newest Mt. Juliet hotel is just quick 10 miles away to Nashville International Airport (BNA). Our spacious guest rooms and executive suites are beyond exceptional in decor and privacy and have everything you expect from an informatively designed hotel. All rooms include refrigerator & microwave, wireless high-speed Internet, work desk, ergonomic chair with ottoman, and 32' flat panel TV. Holiday Inn Express & Suites in Mt. Juliet will be a perfect lodging facility for business and leisure which includes a 24-hr business center, 24-hr guest laundry, 24-hr fitness center, and the salt water indoor heated swimming pool. Start your day off enjoying our complimentary Express Start breakfast across from a 63' flat panel TV and Internet access pods chairs. From our 'fresh, modern style' decor, state-of-the art amenities and modern eatery, our guest have the most memorable experience. Area attractions: Nashville Super Speedway 'closest and preferred hotel', Nashville Shores, Hermitage Andrew Jackson, Providence Market Place, Grand Ole Opry, golf, etc. Businesses: Del Webb, Dell Computers, Lochinavr, Nashville Auto Auction, Bridgestone Firestone, Cracker Barrel Corporate Offices, Genesco Hospitals: Summit Medical Center, University Medical Center Stay Smart at the Holiday Inn Express & Suites Mt. Juliet, TN. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Mt Juliet-Nashville Area
- Holiday Inn Mount Juliet