Have been here a few times over the years but NEVER AGAIN. The service has never been great but the food has been worth the poor service, but the last time was the straw that broke the camel's back. I had read there had been a change in management so decided to give it another try. First time back in a while was OK but they still managed to stuff up the orders, second time back didn't even get to order as whilst we waited patiently at the bar staff managed to ignore most of the patrons waiting to order so when we finally didget noticed they didn't have half of what we wanted & this was at 7pm. They make you feel that it should be a privilige that you are getting ANY service from them, whether it be good or bad. Someone needs to let them know that the customer is paying their wages & if they don't want to be in hospitality then move on. Take a look down the road at Innocent Bystander where the service is excellent as is the local indian place Paramparaa Indian Restaurant. As I said NEVER AGAIN will I find need to step into this place.
- Official Description (provided by the hotel):
- Old world charm with new world style, this classic country hotel is at the heart of the Yarra Valley.With it's outstanding food and wine the hotel is the ideal base from which to explore the region. ... more less
- Reservation Options:
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- Also Known As:
- Healesville Hotel Yarra Valley