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“Great restaurant and fantastic Staff.” 4 of 5 stars
Review of BEST WESTERN Frankston International Motel

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BEST WESTERN Frankston International Motel
389 Nepean Highway, Frankston, Victoria 3199, Australia   |  
Hotel amenities
Ranked #1 of 4 Hotels in Frankston
Wodonga, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great restaurant and fantastic Staff.”
4 of 5 stars Reviewed April 2, 2014

Recently stayed here for a two day business meeting and really was impressed with the wonderful staff at the Best Western International. Really helpful, pleasant and friendly. Restaurant for dinner and breakfast was great, particularly dinner. Entre, Main course plus desert were all of excellent quality and flavour plus a very good wine selection. The accommodation room was spacious and comfortable with the air cooling working well as quite a warm afternoon & evening. Overall a great place to stay and would certainly recommend. Also a short walk to beach and shopping/cafes.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FIM389, Owner at BEST WESTERN Frankston International Motel, responded to this review, June 4, 2014
Thanks for your great feedback. We really appreciate it when our guests tell us how we are going. Look forward to welcoming you back soon. Phil
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63 reviews from our community

Traveler rating
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    27
    13
    3
    0
See reviews for
6
29
2
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • German first
  • Italian first
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  • Any
English first
Canberra, Australia
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed March 30, 2014

Just spent a weekend at Best Western Frankston, the first time my husband and I have gotten away on our own for way too many years. I booked a deluxe spa room but we were a little disappointed the spa was small and the room a little dated. The hotel is located very close to shops and eating though, highly recommend the RSL for a top quality club food.

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FIM389, Owner at BEST WESTERN Frankston International Motel, responded to this review, March 31, 2014
Thank you very much for giving us feedback on your recent stay at BEST WESTERN Frankston International. I am sorry that you were disappointed with the size of the spa. Our motel has 38 rooms with corner spas of that size in the ensuites, but we also have 2 luxury rooms with larger spas in the bedrooms. I will happily upgrade you to one of these rooms if you are looking to stay in Frankston again soon. Kind regards Phil
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Southampton, United Kingdom
Top Contributor
91 reviews 91 reviews
89 hotel reviews
Reviews in 81 cities Reviews in 81 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 19, 2014

Dont be put of by the dour outside appearance which do no favours to your initial impressions.
The rooms were large and clean well furnished with a nice bathroom. Free Wifi availabe. Some rooms require use of outside steps, but help was offered with the bags. It is convienent for all the facilities the Frankston area has to offer as well as being close to Portsea and Phillip Island.
We took the B&B + Evening meal deal which was excellent value.The food was top class. The staff were friendly and helpful. I would certainly stay again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FIM389, Owner at BEST WESTERN Frankston International Motel, responded to this review, March 21, 2014
Thank you for taking the time to give us feedback on recent stay at BEST WESTERN Frankston International. We appreciate it when our guests tell us where we can improve. We are extremely proud of our team who go out of their way to assist our guests. We have a very experienced and talented Chef who produces great quality food and we are always happy to package up our accommoadtion with Food and Beverage options. We look forward to welcoming you back when next you have the occassion to visit Frankston. Regards Phil
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UK
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 11, 2014 via mobile

I stayed there in February 2014. Just over an hour to Phillip Island by car, just under an hour to Portsea by car, ten minute walk to long sandy beach, ten minutes walk to town centre restaurants and shops, five minute walk to railway station which is forty five minutes to Melbourne City Centre. Old, but clean rooms, plenty of parking. Very friendly and helpful staff. Food in restaurant was good and plentiful. I'd stay there again

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FIM389, Owner at BEST WESTERN Frankston International Motel, responded to this review, March 31, 2014
Thank you very much for choosing to stay at BEST WESTERN Frankston International Motel and for taking the time to provide feedback on your stay. We are extremely proud of our team of friendly staff who go out of their way to look our guests. Our motel is the only accommodation in Frankston with a licensed restaurant serving breakfast and dinner and our talented chefs provide good quality meals which our guests tell us are great value. We are continally spending money on upgrading the facilities in our generous size rooms and hopefully you will be pleasantly surprised when you next have the occassion to stay with us. We look forward to welcoming you back soon. Kind regards Phil
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Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 12, 2014

Our one night stay at this motel was part of our first stay in Frankston. Upon checking in, I found the staff to be exceptionally friendly, courteous and helpful. They were truly excellent to deal with.

Our room was a comfortable size, clean, and comfortably appointed. Interestingly, the bathroom was large and contained a spa which was both enjoyable and relaxing to use. Unfortunately, the room was looking a little tired and could benefit from some modernisation. However, that didn't detract from what I think was a good value room.

There was a good selection of channels to choose from on the TV, including a couple of in-house movie channels which proved to be quite useful to us.

Overall, I have no complaints with this hotel and would happily choose to stay here again when I'm next in Frankston.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FIM389, Owner at BEST WESTERN Frankston International Motel, responded to this review, March 31, 2014
Thank you very much for choosing to stay at BEST WESTERN Frankston International and for taking the time to give your feedback on your stay. We are extremely proud of your friendly team of staff who go out of their way to look after all of our guests. We are continually spending money on upgrading the facilities in our rooms and hope that you will be back soon so that we can welcome you back. Kind regards Phil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo, Australia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2014

We went to Frankston to go to the Storyland sand sculpting and was only going to go for 1 night. The accommodation was so affordable we ended up going for 2 nights. It was my first visit to Frankston. The Best Western Frankston is by no means a 5 Star rating, it is a very clean motel and the staff were very friendly. Breakfast was excellent and very cheap. I would stay there again.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FIM389, Owner at BEST WESTERN Frankston International Motel, responded to this review, March 31, 2014
Thank you very much for choosing to stay with us at BEST WESTERN Frankston International and for choosing to stay an extra night. We really appreciate it when our guests give us feedback on their stay. We are extremely proud of our team of staff who go out of their way to look after all our guests. We are the only accommodation in Frankston that offers breakfast to their guests and we are very happy that you enjoyed your breakfast.
We look forward to welcoming you back soon. Kind regards Phil
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Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 8, 2014

Our room was very spacious, but was quite dated. It had a spa but didn't work. There were ants and little bugs flying around the bathroom.
Wifi is great though. The night we stayed was really cold so we turned on the heater and it was really noisy.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FIM389, Owner at BEST WESTERN Frankston International Motel, responded to this review, January 9, 2014
Dear Dorami-Chan,
Thank you so much giving me feedback about your recent stay at our motel.
I am extremely sorry that you had flying insects in your bayhroom and a noisy airconditioner.
Just so you know in future we do have 24 hour reception, so that if any of our guests experience difficulties we can usually fix them on the spot or relocate them to another room.
I have been unable to ascertain which room you actually stayed in but I will have my maitenance team check all of the airconditioners to work out which one was noisy. Thanks again for your feedback and I look forward to welcoming you back if you have an opportunity to visit Frankston again. Best wishes for 2014. Kind regards Phil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Frankston International Motel

Address: 389 Nepean Highway, Frankston, Victoria 3199, Australia
Location: Australia > Victoria > Mornington Peninsula > Frankston
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service
Hotel Style:
Ranked #1 of 4 Hotels in Frankston
Price Range (Based on Average Rates): $$
Number of rooms: 44
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