Starving for lunch in Beechworth at 2pm, our group of four headed to the Commercial expecting reliable pub food and a relaxed atmosphere. We waited more than half an hour for drinks which never arrived. When our food finally arrived after over 40 minutes, one dish was burnt and another was inedible. We'd had enough at this point and just wanted to leave quietly, without too much fuss. The chef/owner was unbelievably aggressive when we asked for our money back, taking our concerns extremely personally, pointing in my face and refusing to acknowledge any problems with the food.
He kept walking away from us as though hoping we would leave without our money, and when we asked other staff if they could find out where he was, they washed their hands of the situation and walked away too. We turned away over half a dozen other potential patrons during this unpleasant scene, when all we wanted to do was leave and finally get some lunch.
We eventually got our money back, but I will never, ever be going there again.
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