Checked in a 3:45 pm. No towels in room - actually, a couple of left over towels (assume clean?) from the last guest. I mean 1 bath towel and 1 wash cloth was it (for 2 adults). Called from desk. They were OUT/apparently full house night before (lots of excuses but no towels). Left, did some errands, 1-1/2 hours later, still no towels. Two more trips to the office to finally get towels. (And another trip because the door card quit working.) That night, 10:30 p.m. turned in for the night - guess what? DAMP SHEETS!!! Apparently, a problem with laundry. It was COMPLETELY DISGUSTING. I slept on top of the towels (that I finally stood in the office and waited to receive). The hotel is being remodeled. No chain or slide lock on the interior door (so if you are inside, the staff can still come on in with a key...). The room was decent and appeared to be clean - so no issues there but it was SO noisy. There is a laminated floor and apparently the person above me paced, clomped and dropped things - literally all night long (12, 1, 2, 3 - yes all night). There was a glass plate of chicken bones and a take out cup on one of the railings outside that was there when we arrived, and no one cleaned it up (still there when we left the next day). I'm still at a loss over the towels and sheets. Even if a hotel is full, there's no way that every towel in the place (do they not have any extras?) could be dirty at the same time. I assume they rushed through the sheets (why they were still damp to get to the towels). We were on the front side of the hotel (don't do it). The back side looked nicer and seemed to have a bit of a view. But, unless there is a major announcement of a management change, I will never stay there again. I've never been happier to leave a hotel. And, when I checked out, the staff never asked about my stay (though they did ask another person who checked out at the same time). I guess with my three appearances in the lobby the day before, they already knew my answer, however, I sure would have liked to tell them about those funky sheets! But, I guess that's what Trip Advisor is all about. I'm very sure they will provide a rebuttal, but please read "EXCUSES" into what they say. There is NO excuse for this other than they need a staff/management change. Don't do it people. There are other hotels in there area - check them out.
- Official Description (provided by the hotel):
- More than your typical roadside motel, the World Famous Smoke House gives you more for your money. Since 1960 the Oliver family has been serving folks traveling over Monteagle Mountain; located just 300 yards off I-24 at Exit 134, 80 miles SE of Nashville, and 40 miles NW of Chattanooga. Still owned and operated by the Oliver family. Just recently completed a $2,000,000 renovation to all rooms and the property. The Smoke House Lodge & Cabins offers a variety of lodging accommodations for a one night stay as well as vacation getaways, family reunions, and meeting facilities. The Lodge has 80 rooms featuring King and Queen Beds, 21 cabins featuring one bed room cabins, two bed room, and a cabin with 6 king and queen beds, plus fold out couches. Most cabins have full kitchen facilities, Jacuzzi Tubs, Fireplaces, porches, leather sofas, all linens and kitchen cookware are provided by the Smoke House. Meeting facilities include conference facility up to 250 seats, outdoor covered shed seating 150, the Log Cabin Chapel seating 70, the Big Family Cabin seating 50, and over 20 acres of campus for a variety of outdoor activities. The Restaurant features its world famous Smoked Meats such as Pork Ribs, Beef Brisket, Pulled Pork Shoulder, Country Ham, Honey Baked Ham, and the largest selection of BBQ Sauces, Hot Sauces, Vinegars, Jams, Pickles, and Toppings you'll find anywhere. Full Menu from $2 to $18, large Buffet with hot vegetables, casseroles, and choice of meats, large fresh salad bar, homemade vegetable-beef stew, skillet cornbread and skillet bread pudding. Featuring fresh produce from local farmers in all the menu items and salad bar. Serving Breakfast, Lunch, and Dinner; Open Everyday 6:30AM - 9:00PM, till 10:00PM Friday and Saturday. Live Singer/Songwriter Music every Friday and Saturday night starting at 7PM to 10PM, featuring a main act first, and a Songwriter Round of playing for the second act. Music features Blues, Country, Pop, Jazz, Bluegrass, and soft rock; solo, duos, and groups. The Trading Post Old General Store is a place you could spend the whole day looking around. Homemade candy, fried pies, Fudge, Ice Cream, Smoke House BBQ Sauces, Rubs, Hot sauces, Jams, Honey, Pickles, Antiques, 40 flavors of Glass Bottled Soft Drinks, Local Crafts, Old Country Store Merchantile Artifacts, Moonshine Still Exhibit area, and the Louvin Brothers Country Music Museum. A convenient place to stay for many area festivals and attractions. Bonnaroo Music Festival, River Bend Music Festival, Corn Bread Festival, Monteagle Arts & Crafts Festival, Beersheba Arts and Crafts Festival, South Cumberland State Park, Russel Cave National Monument, Sewanee Summer Music Festival, All Saints Festival of Lessons and Carrols, Tims Ford Lake, Nickajack Lake, Tennessee River, Tennessee Aquarium, The Discovery Museum, Chattanooga, Lookout Mountain, Country Music Association Fan Fair Nashville, Thunder on the Rock, the Collins River, the Elk River, University of the South Sewanee, Saint Andrews - Sewanee School. ... more less
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- Also Known As:
- Best Western Smokehouse Hotel Monteagle
- Monteagle Smokehouse Lodge Hotel
- Monteagle Best Western
- Best Western Monteagle