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“Ever have a hotel you don't want to leave? This is NOT it!” 1 of 5 stars
Review of The Smoke House Lodge & Cabins

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The Smoke House Lodge & Cabins
3.0 of 5 Hotel   |   850 West Main Street, P.O. Box 579, Monteagle, TN 37356 (Formerly BEST WESTERN Smokehouse Lodge)   |  
Hotel amenities
Ranked #2 of 6 Hotels in Monteagle
Nashville, Tennessee
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Ever have a hotel you don't want to leave? This is NOT it!”
1 of 5 stars Reviewed August 18, 2014

Checked in a 3:45 pm. No towels in room - actually, a couple of left over towels (assume clean?) from the last guest. I mean 1 bath towel and 1 wash cloth was it (for 2 adults). Called from desk. They were OUT/apparently full house night before (lots of excuses but no towels). Left, did some errands, 1-1/2 hours later, still no towels. Two more trips to the office to finally get towels. (And another trip because the door card quit working.) That night, 10:30 p.m. turned in for the night - guess what? DAMP SHEETS!!! Apparently, a problem with laundry. It was COMPLETELY DISGUSTING. I slept on top of the towels (that I finally stood in the office and waited to receive). The hotel is being remodeled. No chain or slide lock on the interior door (so if you are inside, the staff can still come on in with a key...). The room was decent and appeared to be clean - so no issues there but it was SO noisy. There is a laminated floor and apparently the person above me paced, clomped and dropped things - literally all night long (12, 1, 2, 3 - yes all night). There was a glass plate of chicken bones and a take out cup on one of the railings outside that was there when we arrived, and no one cleaned it up (still there when we left the next day). I'm still at a loss over the towels and sheets. Even if a hotel is full, there's no way that every towel in the place (do they not have any extras?) could be dirty at the same time. I assume they rushed through the sheets (why they were still damp to get to the towels). We were on the front side of the hotel (don't do it). The back side looked nicer and seemed to have a bit of a view. But, unless there is a major announcement of a management change, I will never stay there again. I've never been happier to leave a hotel. And, when I checked out, the staff never asked about my stay (though they did ask another person who checked out at the same time). I guess with my three appearances in the lobby the day before, they already knew my answer, however, I sure would have liked to tell them about those funky sheets! But, I guess that's what Trip Advisor is all about. I'm very sure they will provide a rebuttal, but please read "EXCUSES" into what they say. There is NO excuse for this other than they need a staff/management change. Don't do it people. There are other hotels in there area - check them out.

Room Tip: Don't do it! But, if you choose not to listen, then stay in the back side or one of the newer ca...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
7 Thank TravelingFromTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review, August 19, 2014
You are right, there is no excuse for most of these problems, we dropped the ball and our management did not follow up checking the room as should be, and the laundry should have had the laundry done, period. We have plenty of linens, but evidently they didn't follow up on their job. We are very sorry for your experience and are following up on correcting these issues. Thanks for your review and comments, it's customers like you that help us to make correctioins and make for a better property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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395 reviews from our community

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Trenton, United States
2 reviews
4 of 5 stars Reviewed August 18, 2014

We had a small gathering of buddies on the mountain and quite enjoyed the rooms and back porch at the Best Western. They had very comfy 2-person gliders looking over the beautiful property and we had a great visit.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
Thank Henry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review, August 19, 2014
Thank you so much for your comments, we appriciate your review and your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lucedale, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 15, 2014

Don't let the beautiful surroundings or inflated room prices fool you. If you stay here, then you're apt to have a really bad experience, we did for sure. The room looked really nice with its hardwood floors. That should have been an omen to us, because the upstairs has hardwood floors too. Igor above us must have worn spiked shoes as he traversed his room every 90 seconds until about 2:00 AM the first night. The air conditioning made huge noises every time it turned on or off. It also spewed huge amounts of moisture into the room, leaving a musky smell in the room. Lysol spray couldn't overcome the smell. The wet air ended up giving me a cold, and I'm ill even as I write this review. The Smokehouse Restaurant's signature food wasn't very good. I got pulled pork, and it looked like it had been put into a blender and chewed up. It had almost no smoked flavor. I suspect the blender might have contributed to that. I sent it back, regretfully because I enjoy pulled pork that's properly cooked over wood.

  • Stayed August 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
6 Thank Gerald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review, August 19, 2014
Thank you Gerald for your comments and review, we apologize for your less than desirable experiences. We are working on making major renovation changes to the whole property and hope to correct many of these issues you brought up. In the restaurant you did the right thing by sending it back, we do not expect anyone to consume food thay are not satisfied with. We have good food, sometimes it needs to be refreshed or discarded, and obviously someone dropped the ball on your order. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Monteagle hotels

Chesapeake, Virginia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 15, 2014

We stayed here when our son came to accepted students and also when we dropped him off at college as a freshman. He loves the Smokehouse Restaurant -- and the big portions! The hotel is very convenient -- only 5 miles from Sewanee, with lots of parking. It is the hotel we always stay at when visiting the college. However, this time the in-room wifi didn't work, and it's somewhat inconvenient that they don't offer breakfast in the restaurant and they were doing a lot of construction which lent the hotel a messy look.. The hotel is very reasonably priced and nice and quiet, offering a good sleep.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
Thank havepassportready2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review, August 19, 2014
Thank you, we appreciate your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apopka, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 6, 2014

The maid try to steal my iPad had to call police and it was found in between the mattresses ! The police said it never left the room so it wasn't theft and we could have put it there! REALLY DONT STAY Best western is apparently not always the best. Be very aware of this place. Corporate said they would do an investigation and weeks later I still have not been contacted!

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review, August 19, 2014
We have investigated this incident and found no wrong doing here. We have already addressed this comment in previous responses. The suspicisions about the maid are not valid.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seymour, Indiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 5, 2014

All of the staff were so kind and helpful really couldn't have asked for better . The room appeared clean until I had to wipe up some water from the floor holy molly your white towel from bathroom turned black ! I am not over stating this, it was completely filthy black! It really was a shame, up until that point everything seemed well cared for and clean. I understand the need in having dark wood floors placed in the rooms but seriously mop your floors daily . The only reason I am giving 2 stars is the filth of those floors . Everything else was great .

Room Tip: check for clean floors. oh and also no elevators so if you need a main floor request such when you...
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Rain6171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review, August 19, 2014
Thank you for your comments and review. I will check into this issue and find out why you experienced this problem. We appreciate your comments, they help us improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 4, 2014

Terrible experience, start to finish. Reserved a "newer" cabin in February. Was put in an OLD musty smelling, dirty cabin. Was told lightning had "zapped" the newer one. After threatening to leave, turns out it was a problem with the cable TV, which they repaired in a matter of minutes. Got in the "newer" cabin; floors were so dirty they turned our feet black on the bottom. NEVER got housekeeping services, breakfast buffet was picked over and OLD. Shower was stuck on HOT WATER. You literally could not turn the temp down; never repaired. BAD EXPERIENCE.

  • Stayed August 2014, traveled with friends
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service

Review collected in partnership with Best Western

Helpful?
3 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review, August 19, 2014
Thank you Mark for your comments and review. We apologize for your less than excellent experience. Cabins are reserved on a first come first served basis, and not all cabins are the same, but all our cabins are good, clean, and comfortable; however, not the same. Your feelings about the cabin apparently spilled over to the restaurant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Smoke House Lodge & Cabins

Address: 850 West Main Street, P.O. Box 579, Monteagle, TN 37356 (Formerly BEST WESTERN Smokehouse Lodge)
Location: United States > Tennessee > Monteagle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 Hotels in Monteagle
Price Range (Based on Average Rates):
Hotel Class:3 star — The Smoke House Lodge & Cabins 3*
Number of rooms: 101
Official Description (provided by the hotel):
More than your typical roadside motel, the World Famous Smoke House gives you more for your money. Since 1960 the Oliver family has been serving folks traveling over Monteagle Mountain; located just 300 yards off I-24 at Exit 134, 80 miles SE of Nashville, and 40 miles NW of Chattanooga. Still owned and operated by the Oliver family. Just recently completed a $2,000,000 renovation to all rooms and the property. The Smoke House Lodge & Cabins offers a variety of lodging accommodations for a one night stay as well as vacation getaways, family reunions, and meeting facilities. The Lodge has 80 rooms featuring King and Queen Beds, 21 cabins featuring one bed room cabins, two bed room, and a cabin with 6 king and queen beds, plus fold out couches. Most cabins have full kitchen facilities, Jacuzzi Tubs, Fireplaces, porches, leather sofas, all linens and kitchen cookware are provided by the Smoke House. Meeting facilities include conference facility up to 250 seats, outdoor covered shed seating 150, the Log Cabin Chapel seating 70, the Big Family Cabin seating 50, and over 20 acres of campus for a variety of outdoor activities. The Restaurant features its world famous Smoked Meats such as Pork Ribs, Beef Brisket, Pulled Pork Shoulder, Country Ham, Honey Baked Ham, and the largest selection of BBQ Sauces, Hot Sauces, Vinegars, Jams, Pickles, and Toppings you'll find anywhere. Full Menu from $2 to $18, large Buffet with hot vegetables, casseroles, and choice of meats, large fresh salad bar, homemade vegetable-beef stew, skillet cornbread and skillet bread pudding. Featuring fresh produce from local farmers in all the menu items and salad bar. Serving Breakfast, Lunch, and Dinner; Open Everyday 6:30AM - 9:00PM, till 10:00PM Friday and Saturday. Live Singer/Songwriter Music every Friday and Saturday night starting at 7PM to 10PM, featuring a main act first, and a Songwriter Round of playing for the second act. Music features Blues, Country, Pop, Jazz, Bluegrass, and soft rock; solo, duos, and groups. The Trading Post Old General Store is a place you could spend the whole day looking around. Homemade candy, fried pies, Fudge, Ice Cream, Smoke House BBQ Sauces, Rubs, Hot sauces, Jams, Honey, Pickles, Antiques, 40 flavors of Glass Bottled Soft Drinks, Local Crafts, Old Country Store Merchantile Artifacts, Moonshine Still Exhibit area, and the Louvin Brothers Country Music Museum. A convenient place to stay for many area festivals and attractions. Bonnaroo Music Festival, River Bend Music Festival, Corn Bread Festival, Monteagle Arts & Crafts Festival, Beersheba Arts and Crafts Festival, South Cumberland State Park, Russel Cave National Monument, Sewanee Summer Music Festival, All Saints Festival of Lessons and Carrols, Tims Ford Lake, Nickajack Lake, Tennessee River, Tennessee Aquarium, The Discovery Museum, Chattanooga, Lookout Mountain, Country Music Association Fan Fair Nashville, Thunder on the Rock, the Collins River, the Elk River, University of the South Sewanee, Saint Andrews - Sewanee School. ... more   less 
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Also Known As:
Best Western Smokehouse Hotel Monteagle
Monteagle Smokehouse Lodge Hotel
Monteagle Best Western
Best Western Monteagle

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