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“One Exception” 2 of 5 stars
Review of BEST WESTERN Smokehouse Lodge

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BEST WESTERN Smokehouse Lodge
850 West Main Street, P.O. Box 976, Monteagle, TN 37356   |  
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Ranked #3 of 6 Hotels in Monteagle
Seymour, Indiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“One Exception”
2 of 5 stars Reviewed August 5, 2014

All of the staff were so kind and helpful really couldn't have asked for better . The room appeared clean until I had to wipe up some water from the floor holy molly your white towel from bathroom turned black ! I am not over stating this, it was completely filthy black! It really was a shame, up until that point everything seemed well cared for and clean. I understand the need in having dark wood floors placed in the rooms but seriously mop your floors daily . The only reason I am giving 2 stars is the filth of those floors . Everything else was great .

Room Tip: check for clean floors. oh and also no elevators so if you need a main floor request such when you...
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, August 19, 2014
Thank you for your comments and review. I will check into this issue and find out why you experienced this problem. We appreciate your comments, they help us improve.
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299 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
Nashville, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 4, 2014

Terrible experience, start to finish. Reserved a "newer" cabin in February. Was put in an OLD musty smelling, dirty cabin. Was told lightning had "zapped" the newer one. After threatening to leave, turns out it was a problem with the cable TV, which they repaired in a matter of minutes. Got in the "newer" cabin; floors were so dirty they turned our feet black on the bottom. NEVER got housekeeping services, breakfast buffet was picked over and OLD. Shower was stuck on HOT WATER. You literally could not turn the temp down; never repaired. BAD EXPERIENCE.

  • Stayed August 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, August 19, 2014
Thank you Mark for your comments and review. We apologize for your less than excellent experience. Cabins are reserved on a first come first served basis, and not all cabins are the same, but all our cabins are good, clean, and comfortable; however, not the same. Your feelings about the cabin apparently spilled over to the restaurant.
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Travelers are raving about these Monteagle hotels

La Vergne, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 28, 2014

Room had no king bed (as booked over week in advance). Was not told of this at checkin.
No towels for at least 3 hours after checkin time.
Bathroom door stuck/hard to close (hung on floor tile, had to lift to close).
Very low shower water pressure (half of what came out of sink).
Broken hair dryer in room.
Broken room phone.
All three vending machines where out of order (tape over bill & coin slots).
McDonald's cup and nasty flip flop sitting on hand rail outside room (from time we arrived till we left) even though less then 40 feet from office enterance.
.
NOPE, never stay there again!

Room Tip: If you HAVE too stay here (I emphasize have too) ask for a room in back in summer or you will fry ev...
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, July 30, 2014
So sorry for these problems. As you probably noticed, we are in the middle of remodeling all the rooms and the outside, and in doing so, things get forgotten about and missed because there are so many loose ends. These issues are inexcuseable and will be addressed and cleared up. We are nearing finishing the work in the rooms and this will calm down any compliants about these issues. We are now installing new doors and door locks in every room, and some final vanity tile in just 10 rooms, and this will end our work in the rooms. Try us again and let me know what you think when we are finished with all the improvements. Everything is looking so good, clean, and fresh all over the property and in the rooms, just about there.
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Margate, United States
1 review
4 of 5 stars Reviewed July 28, 2014

We only stayed one night but the rooms were cleaned, staff was very nice and accommodating. Nothing to complain about. We would stay there again if we have to. We didn't care to use the Restaurant, but as far as our sleeping accommodation was we did not have any problem. WE would recommend this hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, July 30, 2014
Thank you so much for you comments and review. Looking foward to seeing you again soon.
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Atlanta
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 27, 2014

My family enjoyed our trip to Smokehouse lodge. We stayed in the cabin, it was plenty large enough for a family of 4. Front desk staff was very friendly and allowed us to check in early. The property was beautiful, however it was in need of a lot of maintenance, the grass needed to be cut and repairs made to the playground, basketball courts and tennis courts. Bed were comfortable with lots of pillows. Food and live music at the restaurant was good. I know that the other reviews are not the best but we went anyway and glad we did. Can't wait to go back....

Room Tip: Loved the cabin, very rustic and private.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, July 30, 2014
Thank you so much for your review and comments. and yes, we are working on all those points you mentioned in your review and will have these finished soon. Thanks, and come bACk to see us.
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Mono Mills, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 24, 2014

We checked in on best westerns reputation, this apparently means nothing as they are all privately run.expecting pool, not working internet not available until they relocated us to another roomwhichwas infested with bugs, on the walls in the bathroom on the bed we eventually relocated to another motel but not after experiencing the mediocre service and food next door at the smokehouse.all in all I have nothing even remotely good to say about best western monteagle.

Room Tip: Other hotels in area are better value.
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, July 25, 2014
We apologize for your experience. Seems like you could not find anything to please you no matter what we did to correct the problem. So Sorry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 22, 2014

Floors are linoleum throughout, and gritty. Bathroom had mild on the ceiling and the wallpaper was actually pinned to the wall to keep it on. Door didn't lock from the inside. Mini fridge froze every thing. Food was marginal at best! Def needs to be updated!!

  • Stayed July 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, July 23, 2014
we are upgrading the rooms now and many to these items have already been replaced, repaired, or removed. Got a few more rooms to finish.

We are outside tearing up sidewalks and putting in new concrete, and romoving landscaping, so we are currently making a mess in some areas of the front area that are creating dust and dirt that is tracked into the rooms causing most of these problems. Almost finished with this type of work so we can keep the parking and lobby area clean. Everyone is loving the new upgrades, and we are all excited to get finished with this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Smokehouse Lodge

Address: 850 West Main Street, P.O. Box 976, Monteagle, TN 37356
Phone Number:
Location: United States > Tennessee > Monteagle
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Monteagle
Price Range (Based on Average Rates): $
Number of rooms: 99
Official Description (provided by the hotel):
The Smoke House invites everyone to experience Southern Hospitality at the Restaurant, shop the Old General Store, stay in Rustic Log Cabins & the Mountain Lodge, and experience every Friday & Saturday Night Live Nashville Music. Southern cookin’ offering three generations of family recipes on the menu and the daily buffet;Homemade everyday! The Old General Store's old fashioned candies, antiques, homemade fudge, Moonshine Museum, and the Louvin Brothers Country Music Museum. Lodging features Log Cabins w/Jacuzzi tubs & fireplaces, and Queen and King rooms with big back decks overlooking the serene and beautiful 20 acre campus, & fishing lake./Tennessee Lodging/Monteagle/Chattanooga/Winchester/Tullahoma/South Pittsburg/Sewannee/Manchester/Jasper/Cowan/Live Music/Bonnaroo/River Bend Festival/Corn Bread Festival ... more   less 
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Also Known As:
Best Western Smokehouse Hotel Monteagle
Monteagle Smokehouse Lodge Hotel
Monteagle Best Western
Best Western Monteagle

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