The room was fine until we were woken up at 1:30am by the people upstairs and it went on for 2-3 hours. Called the front desk to get them to stop the noise but it continued. We had to get the staff to give us another room at 3:30 in the morning. With our long driving ahead this stay was terrible. The woman at the desk didn't even apologize for the inconvenience. I had to ask them to compensate us and she said see would tell her manager. When we booked out in the morning the new staff didn't know anything about our problem but did say this would be taken care of immediately. She apologized several times.
The late night staff needs to have better training for these types of issues.
I did receive an email from the owner asking if there was anything he could do but this was from my Best Western feedback letter.
- Official Description (provided by the hotel):
- The Smoke House invites everyone to experience Southern Hospitality at the Restaurant, shop the Old General Store, stay in Rustic Log Cabins & the Mountain Lodge, and experience every Friday & Saturday Night Live Nashville Music. Southern cookin’ offering three generations of family recipes on the menu and the daily buffet;Homemade everyday! The Old General Store's old fashioned candies, antiques, homemade fudge, Moonshine Museum, and the Louvin Brothers Country Music Museum. Lodging features Log Cabins w/Jacuzzi tubs & fireplaces, and Queen and King rooms with big back decks overlooking the serene and beautiful 20 acre campus, & fishing lake./Tennessee Lodging/Monteagle/Chattanooga/Winchester/Tullahoma/South Pittsburg/Sewannee/Manchester/Jasper/Cowan/Live Music/Bonnaroo/River Bend Festival/Corn Bread Festival ... more less
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- Also Known As:
- Best Western Smokehouse Hotel Monteagle
- Monteagle Smokehouse Lodge Hotel
- Monteagle Best Western
- Best Western Monteagle