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“Security issues” 2 of 5 stars
Review of BEST WESTERN Smokehouse Lodge

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BEST WESTERN Smokehouse Lodge
850 West Main Street, P.O. Box 976, Monteagle, TN 37356   |  
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Ranked #2 of 5 hotels in Monteagle
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
“Security issues”
2 of 5 stars Reviewed March 28, 2013

Be careful staying here! Upon arrival we were given a room that connected to one that was in the process of being renovated. Needless to say the smell from the paint and the workers smoking next door with the connecting doors OPEN was not a very welcoming sign. When I tried to close and lock the connecting room door there was no way to lock the door from my side of the room, the door
in the other room had a deadbolt on the inside that would keep me from getting into that room but any could have access to our room. The outside door to the room under construction did not lock so anyone could gain access to our room. When I brought this to the attention of the front desk they told me I did not know how to lock the door. Finally a "maintenance" man showed up and finally realized that I was correct and offered to get a lock from the hardware store and install it. Later He proceeded to turn the door handle around which simply put a kept the knob from turning. After return from dinner we got back to our room and found both connecting doors open! As far as we could determine nothing was taken but the front desk did not really seem to care and/or understand the problem. After being away for the entire day no inside lock, as promised was ever installed. When I mentioned this at checkout they apologized, but blamed it on somebody else. Also, the bathrooms were tiny, the shower head is about 5 feet high with low pressure. Uncomfortable beds and unreliable TV's made for a poor stay. The noise early in the morning (5am) of the staff moving equipment and shouting as if it were the middle of the day was to say the least annoying. With my son perhaps attending Sewanee for the next 4 years I will stay at the other hotels in the area and will relay this story to all of the other parents who are looking for a place to stay near the Univerity.

Room Tip: Rooms on the back maybe quieter as they do not face the road. All heat/AC units seemed to be new bu...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, April 1, 2013
Thank you so much for your review and feedback about _Best Western _Smokehouse _JimOliverSmokehouse. We have been doing alot of upgrades on the property and in the rooms and they are looking really nice. Next time you come by try one of our _Monteagle _Cabins, all have fireplaces, jacuzzi tubs, front porches, kitchens great for _SpringBreak _Family _Getaways, and _Family _Reunions. You can order our porducts on line _TheSmokeHouseStore _OldGeneralStore.
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263 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
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English first
Toledo
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2013

The room I had was quite nice and large. I got a call from the front desk after I had been there for a couple hours to check and make sure everything in my room was ok. The room was clean along with the common areas that I saw including the grounds. Would recommend this to anyone looking for a place to stay.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, March 15, 2013
Thank you so much for your review and feedback about _Best Western _Smokehouse _JimOliverSmokehouse. We have been doing alot of upgrades on the property and in the rooms and they are looking really nice. Next time you come by try one of our _Monteagle _Cabins, all have fireplaces, jacuzzi tubs, front porches, kitchens great for _SpringBreak _Family _Getaways, and _Family _Reunions. You can order our porducts on line _TheSmokeHouseStore _OldGeneralStore.
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grand rapids
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 12, 2013

We stayed here on a return trip from Florida. The main reception area is charming with its giant fireplace and coffee. We were presented with a mini welcome basket upon check-in, which we totally did not expect. There are not many hotel options in this area, and I would not hesitate to stay here again. The rooms were a bit dated, but they were very clean. Very friendly staff too.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, March 13, 2013
Thank you so much for your great review of our _Best Western Smoke House Lodge in _Monteagle TN. Hope you will come back and try one of our 21 _Monteagle Cabins. _Jim Oliver's Smoke House Restaurant is a great example of pure _Tennessee Southern Cooking. Recipes from generations of _Oliver family members are sure to please most appetites.
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1 review
5 of 5 stars Reviewed March 10, 2013 via mobile

My family & I stayed in one of the beautiful rental cabins. Our two sons enjoyed every minute of the outside activities including basketball & tennis; equipment was available at the lodge office. The cabin was extremely clean & comfortable with all the necessary amenities we needed! The beds were great & the staff was BEYOND NICE to our family. The restaurant was amazing & extremely family friendly; after hours live music was very entertaining & our sons were brought toys by the staff to play with!! Overall, our stay was nothing but wonderful!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, March 13, 2013
Thank you so much for your great review of our _Monteagle _Cabins in _Monteagle TN. The _Smoke House Cabins and the whole property is _Family Friendly in every way, right down to the _Live Music every Friday and Saturday night in the _Music Room of the _Smokehouse. The _Old General Store is a great place for _Families to explor for free, lots of _Vintage and _Nostalgic things to look over. _Louvin Brothers Museum _Moonshine Still Exhibit. Hope you will come back and try one of our famous _Fried Pies. _Jim Oliver's _Smoke House Restaurant is a great example of pure _Tennessee Southern Cooking. Recipes from generations of _Oliver family members are sure to please most appetites.
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Baltimore, Maryland, Usa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 8, 2013

Second year in a row I've stayed here. Not impressed with the restaurant. Breakfast buffet was terrible. Staff was friendly and fireplace was warm and cozy. Room clean except for a used feminine hygiene product floating in the toilet.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, March 13, 2013
Thank you so much for your review of our _Best Western Smoke House Lodge in _Monteagle TN. Hope you will come back and try one of our 21 _Monteagle Cabins. _Jim Oliver's Smoke House Restaurant is a great example of pure _Tennessee Southern Cooking. Recipes from generations of _Oliver family members are sure to please most appetites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 3, 2013

spent two days and nights with much needed rest for my wife and me. first time we were able to have peace and quite in along timewith 3 grandsons at home plus our daughter. the cabin was great perfect for our time alone

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, March 4, 2013
Jim Oliver's Smoke House and _Best Western _Smokehouse Lodge has 21 cabins for rest and relaxation. Most cabins have jacuzzi tubs and fireplaces. Great food at _Jim Oliver's Smoke House Restaurant, featuring family recipies from 4 generations. Perfect for family _Spring Breaks, _Easter Getaways.
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Nashville, Tennessee
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 15, 2013

Enjoyed spending the night in one of the newer cabins. Very private and comfortable. Wish we'd had more time to spend there and perhaps chosen a weekend when it didn't rain so much. We would have enjoyed walking the grounds a bit. There was live music (free) at the Smokehouse (on property) Saturday night. The cabin was clean and neat. Dishes, pots, pans, linen all provided. The fireplace was very nice (it got a little smoky in the room - might have needed some adjustment - and be sure to take some paper, etc. to light the fire - wood provided but nothing to get it started). Indoor hot tub for two! Yay! The employee who took my reservation over the phone was very sweet, fast and professional. Check in/out went very well too. We will definitely be back.

Room Tip: Check online and look at all the cabin choices. We preferred the newer style cabin.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamper1960, Owner at BEST WESTERN Smokehouse Lodge, responded to this review, February 18, 2013
Thank you so much for the review. For all of you who rent a cabin, we have FIRE STARTERS availiable at the front desk.

We appreciate your business, come see us again soon.
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Additional Information about BEST WESTERN Smokehouse Lodge

Address: 850 West Main Street, P.O. Box 976, Monteagle, TN 37356
Phone Number:
Location: United States > Tennessee > Monteagle
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Monteagle
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The Smoke House invites everyone to experience Southern Hospitality at the Restaurant, shop the Old General Store, stay in Rustic Log Cabins & the Mountain Lodge, and experience every Friday & Saturday Night Live Nashville Music. Southern cookin’ offering three generations of family recipes on the menu and the daily buffet;Homemade everyday! The Old General Store's old fashioned candies, antiques, homemade fudge, Moonshine Museum, and the Louvin Brothers Country Music Museum. Lodging features Log Cabins w/Jacuzzi tubs & fireplaces, and Queen and King rooms with big back decks overlooking the serene and beautiful 20 acre campus, & fishing lake./Tennessee Lodging/Monteagle/Chattanooga/Winchester/Tullahoma/South Pittsburg/Sewannee/Manchester/Jasper/Cowan/Live Music/Bonnaroo/River Bend Festival/Corn Bread Festival ... more   less 
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Also Known As:
Best Western Smokehouse Hotel Monteagle
Monteagle Smokehouse Lodge Hotel
Monteagle Best Western
Best Western Monteagle

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