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“Highly recommend” 4 of 5 stars
Review of Hotel Urban St Leonards

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Hotel Urban St Leonards
4.0 of 5 Hotel   |   194 Pacific Highway, St Leonards, North Sydney, New South Wales 2065, Australia   |  
Hotel amenities
Ranked #1 of 3 Hotels in St Leonards
Sydney, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Highly recommend”
4 of 5 stars Reviewed June 28, 2014

Working in St Leonards for a 1 night stay it was a very quick visit and this hotel suited perfectly. Very convenient location to hospital, St Leonards train station Very clean and fresh, reception open at night, room service and staff quick to respond when I couldn't get the heater to work. The entire hotel had a nice feel and the coffee (available from 6.30am) in the cafe in the foyer was excellent. It's not a room you would want to spend your day in and the view was of a highway but the entire hotel generally had a lovely feel to it and would definitely stay again for work and definitely recommend to colleagues. Would have given an Excellent rating only thought it was a little over-priced.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, June 30, 2014
Hello biztraveller2012,

Thanks for leaving us a highly recommended and we are glad to hear that you enjoyed your stay.

When we originally designed the Cafe, our brief was to provide a casual and relaxed atmosphere - it's great that you picked up on that and appreciated it.

It's music to my ears to hear that the team were quick to respond when you had a problem too!

Thanks biztraveller2012 - we hope to see you again soon.

Amanda Cottome
General Manager
Kind regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
Cobar, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 25, 2014

Stayed for a week at the Hotel Urban. The staff were very obliging and the room was a good size and clean. I like that the rooms have safes in them. Restaurant food was good. We didn't have views because we chose a room with an outside balcony on the ground level. Beds were comfortable and surprisingly very little traffic noise. Robes and slippers supplied. Walking distance to the train providing you didn't want to shop and carry too much. Was a good place for a conference and to unwind but maybe a bit out of the way if you wanted to do stuff in the city each day. Overall a good stay though

Room Tip: No view from ground floor but fresh air if you like sitting outside and it's not too noisy. Down...
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, June 30, 2014
Hello LnG270,

Thanks for taking the time out to leave your feedback.

Our Terrace rooms are perfect for a longer stay and it's great to hear that you took advantage of them. We love that you can sit outside, enjoy the fresh air and feel like you are worlds away.

Have a lovely day and we hope to see you again soon.

Cheers,
Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 15, 2014

The moment we walked in the door, the staff were very polite and friendly greeting me and my partner in the wonderfully air conditioned lobby (which was beyond perfect on a hot summer day).

The room had such a relaxing feel about it, the moment you walk in the door you just can't help but take in the relaxing view (partial city view, but mostly residential). It doesn't take long before you find yourself crashing into the comfortable king sized bed which overlooks the entire room and balcony. The only things we were disappointed at was the speed (or lack of) of the elevators and the positioning of the tap for the spa in our room; right middle of the spa and in the perfect position for you to accidentally bump into it when exiting.

Room service, comfort and relaxation factor and TV size were all perfect. Would definitely recommend this hotel for anyone wishing for a short escape from reality.

Room Tip: King Spa room has the best balcony view.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, June 23, 2014
Hello SimonIsk,

Thank you so much for your 5 star review! I am so pleased to hear that you loved our little oasis here on the leafy North Shore. We are close enough to the City and yet far enough away to get away from the hustle and bustle.

I apologise for the slowness of the lifts. We find that our guests like to move at the same time of the day putting extra pressure on the lifts.

Thanks again for your lovely review & I hope to welcome you back soon.



Amanda Cottome
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 8, 2014

Now this is a hotel I would definitely recommend ! So close to the city, good value and good looking rooms and decent size as well. The staff very polite and friendly and he food was very nice, except for the breakfast when I had eggs Benedict and the hollandaise sauce was awful and couldn't eat it. But I'm sure that won't put anyone off !

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, June 9, 2014
Hello Popa A,

It's music to our ears hearing how much you enjoyed your stay in our little Hotel & that you still found us amazing despite your less than perfect hollandaise.

We love getting the detail right & I am devestated to hear that your eggs bene was less than perfect. We pride ourselves on offering the best breakfast in the Hotel business so will ensure that this is immediately resolved.

Enjoy your day!

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverell, New South Wales, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 5, 2014

Solo overnight trip, king room on the Main road side, have had the western side with balcony previously which was nice but te traffic noise was not really an issue. It's not that noisy and if you want the other room, just ask for one on that side. Staff are friendly and warm greeting and helpful. Setting is clean, modern and very comfortable.
Will be back and have stayed in most room types over the last few years, they are all great!

Stayed June 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, June 9, 2014
Hello Brad C,

Thanks so much for writing a review & for becoming a regular Hotel Urban guest.

It's lovely to hear your feedback and we look forward to seeing you again soon.

Cheers,

Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 27, 2014 via mobile

Nice hotel in St Leonards.

Very friendly and efficient service.

Clean, simple and comfortable room.

Only slight downside is that the hotel is right on a main road so room was a little noisy during the day.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, June 1, 2014
Hello timdog_42,

Thanks for leaving a Tripadvisor review & i'm glad to hear that you enjoyed your stay.

When you are staying with us next time, ask for a room off the Pacific Hwy. We can make a note on your profile too to ensure that you get the right room every time.

Have a lovely day & we hope to welcome you back soon.

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
164 reviews 164 reviews
35 hotel reviews
Reviews in 57 cities Reviews in 57 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed May 14, 2014

Stayed on a Sunday night and was pleased to be provided with a quiet room as per my booking request. Room was small, but well appointed. I was particularly delighted to find that we had a Tivoli radio and the reception for fm stations was excellent. Given the hotel is not centrally located, the parking was expensive and the spaces were cramped, but access to the carpark was easy and there were lots of vacant spaces. The bed was excellent, but the pillows were very hard. The water pressure in the shower was poor, but made up for by good size shower and nice large towels. Finally we tried the alle carte breakfast and liked the choices, enjoyed our choices and thought the prices were reasonable.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, May 15, 2014
Hello StephenR285,

Thanks for taking the time out to leave your feedback.

It's lovely to read that you enjoyed your stay with us. If you do happen to be staying in St Leonards again please let us know & we'll arrange for a softer pillow for you.

Cheers,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Urban St Leonards

Address: 194 Pacific Highway, St Leonards, North Sydney, New South Wales 2065, Australia
Location: Australia > New South Wales > Greater Sydney > North Sydney > St Leonards
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in St Leonards
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Urban St Leonards 4*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Urban St Leonards. More than a hotel…Not your typical Sydney hotel – experience so much more than just a good night’s sleep! More comfort, more indulgence, more taste and more inspiration. Hotel Urban St Leonards is a special place with a focus on chic relaxation. At Urban we’re serious about helping you unwind, so we’ve designed a hotel space dedicated to your relaxation and gorgeous guest rooms which offer comfort so luxurious, it’s the next best thing to sleeping at home. Set on the abundantly leafy North Shore you’ll start to understand what defines Urban when you step into this inviting space, which is as relaxed and cosy as it is modern and effortlessly stylish. You’ll enjoy 100 ultra-comfy designer guest rooms, welcoming lobby and alluring Sure Café, professional putting green for golfing enthusiasts, and beautiful conference facilities. ... more   less 
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Also Known As:
Accor St Leonards
Hotel Urban St Leonards North Sydney

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