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“Very Good” 4 of 5 stars
Review of Mercure Sydney Parramatta

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Mercure Sydney Parramatta
4.0 of 5 Hotel   |   106 Hassall Street, Rosehill, Parramatta, New South Wales 2142, Australia   |  
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Ranked #2 of 4 Hotels in Rosehill
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623 reviews from our community

Traveler rating
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    90
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
2500
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 24, 2014

I stay at the Mercure Parramatta quite regularly probably a few times throughout the year (recently as Monday 21st April puplic holiday just gone by). It is a few kilometres away from the Parramatta CBD. If you have your own vehicle there is free undercover parking at the back. I've always found reception staff friendly and on the ball with any concerns or questions put to them.

McDonalds, KFC, Woolworths, Subway, a Pizza/pasta joint are all directly opposite the road from the Mercure. They do have a mini bar in the rooms, but these are very expensive (as with most hotels that offer a mini bar) certainly a great convenience and temptation if your too lazy to cross the road for food and drink supplies and willing to pay extras.

One negative for me is the expensive internet usage. $12.50 for 2hrs access maximum of 100mb download $24.50 for 24hr access with a maximum of 300mb to download. To me this is very out dated pricing and very poor download limits in this day and age, they need an update in my opinion. A couple of other hotel chains are now actually offering free wireless internet (up to 1 GB) inclusive in the booking (irrespective if you are part of a club or not).

Otherwise Mercure Parramatta over the years and today is still a trusted and comfortable stay for me when in the Parramatta region, will return again.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, General Manager at Mercure Sydney Parramatta, responded to this review, May 5, 2014
Dear Travelman2500

Your comments regarding the Mercure Sydney Parramatta on TripAdvisor have been shared with our Mercure team.

I am happy to hear that you enjoy your stays with us when travelling to Parramatta, and that the location is suitable for your needs. In regards to the internet charges it is something that the Hotel is constantly reviewing, however as a regular traveller becoming part of the Accor Le Club loyalty programme would be beneficial to earn both points and also enalbe access to complimentary internet within all Accor Hotels.

Thank you again and I look forward to welcoming you on your next visit.

Best regards
Andrew Hills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulgong, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 17, 2014

First time for us at the Mercure and will be back for sure. Super fast check in with very friendly service.
We arrived an hour early before check in time an were able to get our room right away, that's great service.
Easy parking,Very clean room,super comfortable beds. Kids loved the outdoor spa bath,and we all enjoyed the buffet breakfast.

Stayed April 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, General Manager at Mercure Sydney Parramatta, responded to this review, May 5, 2014
Dear Jimilsleynsw

Your comments regarding the Mercure Sydney Parramatta on TripAdvisor have been shared with our Mercure team.

I am happy to hear that you found our hotel facilities provided enjoyment for the family. Our buffet breakfast is always a nice way to start the day and I agree, the outdoor spa is definitely a hit.

Thank you once again and I look forward to welcoming you on your next visit.

Best regards
Andrew Hills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 16, 2014

Had a very comfy stay here whilst attending the Royal Easter Show with my boys in a junior suite. The photos made the rom look a lot bigger but we had enough room - just an odd shaped room and a big dining table which may have been unnecessary usually, but was great to be able to spread the showbags, laptops and newspaper. The bathroom was basic, had everything we needed but no fan which steamed the mirror up. The hotel seemed a bit old - I'm pretty sure I stayed here 15 years ago ... maybe time for a refurb but it probably wouildn't make the stay any better. Reception staff were very helpful. Great location being able to pop over the road to Woolwoths, KFC, McDonalds and Hooters!! For the price we paid it was excellent value and an enjoyable stay. Would recommend.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, General Manager at Mercure Sydney Parramatta, responded to this review, May 5, 2014
Dear Salphillis

Thank you for your feedback following your recent trip to Sydney and the Easter Show, I am pleased that you and your family enjoyed your stay, your comments have been passed onto the rest of our team at the Hotel.

I have taken on board your comments in regards to the room and it is something we are certainly reviewing. We look forward to welcoming you back to the Hotel the next time you are visiting Sydney.

Best regards
Andrew Hills
General Manager
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Warwick, United Kingdom
Top Contributor
91 reviews 91 reviews
90 hotel reviews
Reviews in 71 cities Reviews in 71 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 14, 2014

Stayed her for 2 nights as a base to explore western Sydney city and head out to the Blue Mountains. Nothing spectacular just a nice hotel with comfortable room and friendly staff. I did use Accor points to pay for most of the booking which was not something they saw before I think as the printed vouchers (yes that was the only supported method at the time...) did raise some eyebrows. Anyhow it all got sorted in the end :) Ok car park and the Westfield shopping centre is within walking distance.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, General Manager at Mercure Sydney Parramatta, responded to this review, April 17, 2014
Dear Traveller-935

Thank you for your feedback following your recent trip to Sydney and the Blue Mountains, staying at Mercure Sydney Parramatta, your comments have been passed onto the rest of our team at the Hotel.

In regards to the Accor points and confusion, whilst pleasing to hear was rectified at the time, has given us the opportunity to revisit our procedures to ensure does not happen in the future.

We look forward to welcoming you back to the Hotel the next time you are visiting Sydney.

Best regards

Andrew Hills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall Street, Rosehill, Parramatta, New South Wales 2142, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Rosehill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Official Description (provided by the hotel):
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill

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