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“Simply the best...” 5 of 5 stars
Review of Mercure Sydney Parramatta

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Mercure Sydney Parramatta
4.0 of 5 Hotel   |   106 Hassall Street, Rosehill, Parramatta, New South Wales 2142, Australia   |  
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Hotel amenities
Ranked #1 of 4 Hotels in Rosehill
A TripAdvisor Member
“Simply the best...”
5 of 5 stars Reviewed May 17, 2011

Even though we had to travel into the city, I always book at the Mecure Parramatta. I find this Hotel to be the best that I have been to so far.
The staff are very friendly & seem to actually care about our stay. I've been to other Hotels where it seems to be an effort in helping with just little things.
Thankyou so much.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this review, May 23, 2011
Dear Canberra Traveller,

Thank you for your feedback. It was a pleasure to have at our hotel, please be assured our hotel team will be informed of your positive comments in regards to their customer service that you received.

Awaiting your next arrival,
Kind Regards
Keira Goffredo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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662 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed May 12, 2011

The only problem was the wireless internet was absolutley hopeless for us trying to work online. I had to go elsewhere to be able to conduct necessary work requirements whilst staying in Parramatta, very disappointing for a hotel such as the Mercure.
The evening meal was very meaty

  • Stayed May 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this review, May 14, 2011
Dear Traveller from Melbourne,

Thank you for your feedback in regards to our services. I am pleased that you enjoyed our meals from the M Restaurant.

I would like to apologise for the internet connectivity during your stay, this is an issue which our hotel is in negations with various companies and we are aiming to have these issue rectified by the end of 2011.

Kind Regards
Keira Goffredo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed May 11, 2011

We didn't get the 2 dbl bed room we booked...drinks were expensive while we waited to be shifted into a room with a fold out bed...then the a/c would not work despite staff efforts to get it going....so we spent a long, cold night, an average breakfast and then off to work at the Travel Supershow at Rosehill Racecourse. One good point was the free parking.

  • Stayed May 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this review, May 13, 2011
Dear Traveller from Miranda,

I would like to apologies for your below standard stay at our hotel. I assure you that is not a normal practice of our hotel and would like to discuss further your experience.

Please feel free to contact me on (02) 8836 1010.

Awaiting your call
Kind Regards
Keira Goffredo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi
1 review
4 of 5 stars Reviewed May 10, 2011

the mecure parramatta is a great location for events on at Rosehill..we spent the day at the camping expo and just worked across the road to rest. also close to food outlets etc..we enjoyed a meal in the dining room at the hotel which was A1,

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this review, May 13, 2011
Dear Traveller from Hanoi,

Thank you for your kind comments in regards to our location and local factilies. It was a pleasure to have you stay and dine with us.

Kind Regards,
Keira Goffredo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 10, 2011

We wanted to attend the Sydney Caravan & Camping Show at Rosehill Racecourse, so the Hotel was in a perfect position. Just had to walk across the road. We had room service one night and the waitress was very friendly, but professional. Very clean room.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this review, May 13, 2011
Dear Traveller from Adelaide,

Thank you for recommending our hotel and your positive feedback. Please be assured that I will be informing our Food and Beverage department on your positive experience.

Awaiting your next arrival,

Kind Regards
Keira Goffredo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall Street, Rosehill, Parramatta, New South Wales 2142, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Rosehill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Official Description (provided by the hotel):
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill

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