Upon entering Gourmet Pizza Kitchen on a Monday afternoon, my wife and I noticed two things. The first being the restaurant was completely empty (which made me wonder if it was closed). The second thing we noticed was the rather redundant signage informing me: "Please wait to be seated".
We decided to go through the motions of waiting and waiting and waiting an entire three minutes before someone finally acknowledged our presence. Not a good introduction but not entirely unexpected considering the conversation that was to follow.
"Are you open", I inquired.
"Yeah", came the somewhat incredulous response.
It was only a question.
This is the second time we have dined here and the service was less than sterling on the last visit. Having read other reviews here it seems to be a common complaint. I don't expect the waiter to be smiling like the Cheshire Cat, but on the other hand, a sullen and bored expression from the person taking my order just doesn't work for me. I'll cop it at a take away but not when I'm sitting down.
The pizzas themselves are quite nice without being exceptional. I thought the way they were broken down by meat toppings (beef, chicken, etc) on the menu was a good idea. Drinks list is on par with what you'd expect. $6 for the house Shiraz compliments the meal nicely.
However, the sub-standard service really lets it all down. You don't enjoy the pizza as much as you should when it takes over 30 minutes to arrive, and remembering we were the only diners there when we placed our order. When your wine glass is empty you don't expect to have to wait over 10 minutes before you have to get somebody's attention for a refill. If the waiter is on the ball, he'll discreetly approach the table and ask if you'd care for another drink. Just little things like that.
We noticed another couple enter the restaurant and eventually leave after 10 minutes as no one had taken their order. You can't afford to be treating potential business like that. Word of mouth is very powerful now. Neither my wife or myself expect the Ritz Carlton when the bill comes to $60 for two pizzas and wine but even something that resembled service would have been welcomed.
Will I return to GPK Miranda? Not willingly or of my own accord. I will admit I love good pizza and this establishment makes an above average pizza. That and that alone would be the only enticement.
Would I recommend to others? Yes, but only for the pizza. I would definitely warn about the lackluster service. If I was to find another pizza restaurant in the same locale I'd definitely give them a try before returning here again. I'm not adverse to leaving a few dollars on the side but am happy that tipping here in Australia is still discretionary and not expected. It's fortunate the employees here don't have to rely on tips the same way waiting staff do in the United States. If they did, they'd be broke.
In hindsight, the fact the restaurant was empty when we arrived should have told us everything we needed to know. But it was a rather chilly winter's day and a Monday to boot. But now I'm more enlightened. If the service was even half as good as the pizza then this restaurant could be a growing concern and I sincerely hope things change for the better soon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.