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“Can't beat the location...” 4 of 5 stars
Review of Rydges Sydney Airport Hotel

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Rydges Sydney Airport Hotel
4.5 of 5 Hotel   |   8 Arrival Court, Mascot, Botany Bay, New South Wales 2020, Australia   |  
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Hotel amenities
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AUD229 (AUD)
Ranked #1 of 5 Hotels in Mascot
Campbelltown, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Can't beat the location...”
4 of 5 stars Reviewed November 27, 2013

For many years we have been staying at the airport the night before we travel, since we live a long way out of town. We've tried several of the airport hotels, and on our most recent trip the new Rydges. The location right at the international terminal avoids the need for shuttle buses, and simply can't be bettered for the convenience.

The room was very good, very comfortable bed.

The only letdown was service in the Blackwattle Grill. It took a long time to have our order taken, and one of the senior waiters was observed chatting to a table of diners for about 15 minutes. That's great.... but not while other tables are waiting to have orders taken and plates cleared etc, and there clearly aren't enough staff on the floor. That being said, the food was very good when we finally got it.

We would definitely stay here again before an International flight, for the convenience alone.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, December 1, 2013
It is extremely pleasing to read that you found our location so convenient but it is disappointing to read your comments in regards to the restaurant, please accept my apologies for the inconvenience and frustration this would have caused. I have spoken to the Restaurant Manager to ensure that this doesn’t happen again.

I hope we can welcome you back again soon.

Kind Regards,

Tish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,165 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
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English first
Canberra, Australia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 26, 2013

Stayed overnight for an early morning flight the following day. Lobby was nice and clean and check-in was quick and friendly. Nice and comfortable room, surprisingly quiet considering its at the airport. Modern and clean. Ordered a pizza from room service, was pretty average. Free wifi is a bonus. Check out was again quick and friendly. Lovely staff overall. The best part was that you just walk across the road to the international departure terminal; easy!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, November 27, 2013
It is great to see another comment on our excellent location!

I look forward to sharing your feedback with the team.

Cheers,

Tish
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 25, 2013

You would think that for a hotel being so close to an international airport they would at least inform their guests of how to use the room key on the elevator. I had to go back to reception and have the girl show me how to use the card in the elevator. Also, that you need to insert the room key in a slot as you enter the room.(we spent 5 minutes trying to figure out why the light switches were not working). Some international travellers are not used to those kind of systems and after spending 11 hours+ on a journey there is no need for a traveller to put up with that kind of frustration!!! I wanted a soft drink from the mini bar and found one that was half empty? The bar tender was more interested in cleaning out the dishwasher even after making eye contact with us, than serving us. We left after five minutes without any service. Dining room service similar!!!

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, November 27, 2013
I am sorry you didn’t have a good experience with our security and environmental systems. We did try to keep them as simple as possible, however, did need to install them to meet environmental and security requirements. I will be sure to follow up on the service issues you have mentioned, again please accept my apologies, clearly not good enough in this case.

Please don’t hesitate to contact me directly if you want to discuss this or any other aspects of your stay.

Kind Regards,

Tish
General Manager
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Newcastle, Australia
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 24, 2013

This hotel is ideally located for Sydney international Airport, You can walk to the terminals in minutes. The hotel itself is new and very well appointed. The people on the desks know what they are doing and are very helpful. I have traveled a lot and was very impressed very impressed with is property.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, November 25, 2013
It is great to read that you found our location so convenient!

I look forward to sharing your feedback with the team.

Cheers,

Tish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mossvale
Top Contributor
64 reviews 64 reviews
53 hotel reviews
Reviews in 40 cities Reviews in 40 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 23, 2013

Great location for catching a plane at either airport international or domestic.Stayed in Deluxe King Suite 515 a bit poky as its on the corner good for 2 people .Ate in the BLACKWATTLE GRILL service was good we had a roast for 2 plenty of food was a good meal .My only complaint is the tables are so close together but that is my pet hate in restaurants.

Room Tip: pay a bit more for views over runway room 515 Deluxe King Suite was a corner room so a bit poky only...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, November 25, 2013
It is wonderful to see that you found our great location so handy!

I have passed your comments in regards to the tables onto our Food and Beverage Manager to see if we can work something out.

I hope we can welcome you back again soon.

Cheers,

Tish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 23, 2013

We had the opportunity to stay here on 14/11/13. We had to fly to Sydney a day before our international flight. Booked the accommodation online and when we arrived we asked for a 5pm checkout. This cost an extra $75 but it is well worth it especially when our flight did not leave until 7pm that night. The rooms here are great and beds are comfortable. Very short walk to the terminal. Would stay here again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, November 25, 2013
I appreciate the great feedback and it is so pleasing to see another positive comment on our amazing Rydges Dream beds!

Cheers,

Tish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed November 22, 2013

We had an early morning international flight, so staying nearby the airport sounded like the smart thing to do. And it was.
Gone was the nail-biting stress from watching the taxi meter ticking over in a typical Sydney traffic jam. We arrived early evening and ordered a room service Japanese platter, which was excellent. We slept soundly and next morning walked to the International Terminal, where we had breakfast after checking in our luggage.
All the Rydges staff members we encountered couldn't have been more helpful.
Our only reservation is that a covered walkway from the hotel to the terminal is needed for when it's raining or to provide shade in the middle of a hot summer's day.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tish N, General Manager at Rydges Sydney Airport Hotel, responded to this review, November 25, 2013
I have to agree, we are definitely in the perfect position to avoid the nail biting stress of getting to the airport in time for your flight!

If it’s raining next time just use our rear exit (located next to the concierge desk) it offers a sheltered walk way all the way to the terminal.

We look forward to welcoming you back again soon.

Cheers,

Tish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Sydney Airport Hotel

Address: 8 Arrival Court, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Mascot
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges Sydney Airport Hotel 4.5*
Number of rooms: 318
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