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“Ok but not great” 3 of 5 stars
Review of Hotel Ibis Sydney Airport

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Hotel Ibis Sydney Airport
3.0 of 5 Hotel   |   205 O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia   |  
Hotel amenities
Ranked #4 of 5 Hotels in Mascot
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1,266 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Aus
Top Contributor
80 reviews 80 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 28, 2013

Handy for Sydney airport.

Room small but had all the usual budget hotel amenities.

Food was average, not bad but not good.

Beds on the soft side,

Didn't get a great nights kip, but this couldbe due to need for a very early start.

Staff pleasant and obliging.

Cheap and cheerful, handy shuttle service.

Would use again

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria D, Manager at Hotel Ibis Sydney Airport, responded to this review, November 28, 2013
It is great to hear you had a pleasant stay and took advantage of our proximity to the airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Godalming, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 26, 2013

We were booked to fly from London to Sydney, arriving at 6am local time, and then an onward domestic connection to Brisbane later the same day. After such a gruelling 24 hour flight, it seemed like a good idea to book into a budget airport hotel in Sydney for a few hours rest, prior to continuing to our destination. Some weeks before we left London, I made a booking online at the Ibis Sydney airport hotel. I sent an immediate follow up email, explaining we would not be checking in until around 7am the following morning and would be staying only a few hours. This booking cost us $167 plus we were charged an extra $20 to have a later checkout.

Upon checkin, there was no record of my email and we were asked for another $40 on top due to the later checkout. We complained and then were told that there is a Day Rate which would have allowed us to stay for the same amount of time, for the sum of $99. I queried why we were not told at the time of booking, and asked the Duty Manager to review the amount we were being charged. She declined but agreed to stick to the original agreement of $20 extra for a later checkout, as by this time they had found my email. So we paid $187 for something we could have had for $99. Bad commercial decision, Duty Manager! Not smart. Never again.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria D, Manager at Hotel Ibis Sydney Airport, responded to this review, November 28, 2013
Dear DrivenByTheFourWinds,
I truly apologise for your arrival experience which should be an easy process for you. We do offer 'Day Use' rates that when booked directly with the Hotel are from $99.00. Access to room is from 10.00am until 5.00pm. I would like to investigate your situation further, if you have the time would you me directly on h3058-dm01@accor.com
Regards
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Shellharbour, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2013

Perfect for preparing for an early morning flight with the ability to enjoy the sights of Sydney CBD the night before, being dinner or a show, this hotel is conveniently located close to the city and even closer to the to the airport.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria D, Manager at Hotel Ibis Sydney Airport, responded to this review, November 28, 2013
Thank you Blake H - it is great to hear you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Top Contributor
112 reviews 112 reviews
27 hotel reviews
Reviews in 48 cities Reviews in 48 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed November 25, 2013

If you need to stay somewhere close to the airport to get an early flight and just need the basics, stay here - it's not fancy, but it's fine. There are plenty of delivery options for food if the hotel restaurant does not inspire. If you are able to stay elsewhere, do so....Mascot is not the best place from where to experience Sydney, that's for sure. Service was fine and rooms were small but clean and had everything you need for an overnight stay, but this hotel is purely functional and nothing more. Leave yourself at least 30 minutes to get to the airport on the shuttle (extra cost) in the morning as the peak hour traffic can be very heavy.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria D, Manager at Hotel Ibis Sydney Airport, responded to this review, November 28, 2013
I am pleased that our Hotel could accommodate your needs and offered a convenient location for your travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ibis Sydney Airport

Address: 205 O'Riordan Street, Mascot, Botany Bay, New South Wales 2020, Australia
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Mascot
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Ibis Sydney Airport 3*
Number of rooms: 200
Official Description (provided by the hotel):
Ibis Sydney Airport - the only AAA rated 3.5 star property at Sydney Airport. We are 100% non smoking with restaurant, bar, internet access, guest laundry and car parking. Ibis - Hotels the way you like them. ... more   less 
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Also Known As:
Ibis Sydney Airport
Ibis Hotel Sydney Airport

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